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Optical Service Representative Jobs in Novi, MI (NOW HIRING)

Henry Ford Health

Optical Service Rep

Troy, MI · On-site

Job Title Optical Service Representative - Henry Ford OptimEyes About the Department Henry Ford OptimEyes, part of Henry Ford Health's Community Care Services, is dedicated to expanding access to ...

Henry Ford Health

Optical Service Rep

Royal Oak, MI · On-site

Job Title Optical Service Representative - Henry Ford OptimEyes About the Department Henry Ford OptimEyes, part of Henry Ford Health's Community Care Services, is dedicated to expanding access to ...

Henry Ford Health

Optical Service Rep

Troy, MI · On-site

Job Title Optical Service Representative - Henry Ford OptimEyes About the Department Henry Ford OptimEyes, part of Henry Ford Health's Community Care Services, is dedicated to expanding access to ...

Henry Ford Health

Optical Service Rep

Dearborn, MI

$14.75 - $20/hr

As an Optical Service Representative, you'll be the welcoming face of our practice--greeting patients with warmth and professionalism while delivering exceptional service that keeps them coming back.

Henry Ford Health

Optical Service Rep

Sterling Heights, MI · On-site

$15 - $20.25/hr

As an Optical Service Representative, you'll be the welcoming face of our practice--greeting patients with warmth and professionalism while delivering exceptional service that keeps them coming back.

Henry Ford Health

Optical Service Rep

Westland, MI · On-site

$14.75 - $20/hr

As an Optical Service Representative, you'll be the welcoming face of our practice--greeting patients with warmth and professionalism while delivering exceptional service that keeps them coming back.

Henry Ford Health

Optical Service Rep

West Bloomfield, MI

$15 - $20.25/hr

As an Optical Service Representative, you'll be the welcoming face of our practice--greeting patients with warmth and professionalism while delivering exceptional service that keeps them coming back.

Henry Ford Health

Optical Service Rep

Detroit, MI · On-site

$15.75 - $21.50/hr

As an Optical Service Representative, you'll be the welcoming face of our practice--greeting patients with warmth and professionalism while delivering exceptional service that keeps them coming back.

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Optical Service Representative information

See Novi, MI salary details

$24.4K

$45.4K

$68.5K

How much do optical service representative jobs pay per year?

As of Sep 11, 2026, the average yearly pay for optical service representative in Novi, MI is $45,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $51,600.00 per year, depending on experience, location, and employer.

What is an optical service representative?

An Optical Service Representative is a professional who assists customers in selecting and purchasing eyewear, such as glasses and contact lenses, at optical retail stores or eye care clinics. They help customers choose frames and lenses that suit their needs, provide information about lens options and coatings, and ensure prescriptions are accurately filled. Additionally, Optical Service Representatives handle customer service, manage orders, and may assist with minor adjustments or repairs to eyewear. Their role is essential in helping clients achieve optimal vision and a positive experience during their visit.

How does an optical service representative collaborate with optometrists and customers during the eyewear selection process?

Optical Service Representatives play a crucial role as a bridge between optometrists and customers. They often assist customers with frame and lens selection after their eye exams, ensuring that the chosen eyewear meets both the prescription requirements and the customer's preferences. Collaboration involves consulting with optometrists on complex prescriptions, explaining lens options and features to customers, and making sure orders are accurate and completed on time. This teamwork helps deliver a seamless and personalized experience for each customer.

What are the key skills and qualifications needed to thrive as an optical service representative?

To thrive as an Optical Service Representative, you typically need a solid understanding of optical products, customer service experience, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, optical ordering software, and insurance billing platforms is often required. Strong interpersonal communication, attention to detail, and problem-solving abilities help you excel in assisting customers with eyewear selection and resolving concerns. These skills are vital for ensuring customer satisfaction, accurate order processing, and efficient daily operations in a retail optical environment.

What is the difference between Optical Service Representative vs Optical Technician?

AspectOptical Service RepresentativeOptical Technician
CredentialsCustomer service skills, high school diploma or equivalentTechnical training, certification or associate degree often preferred
Work EnvironmentOptical retail stores, eyewear clinics, customer-facing rolesLaboratories, optical shops, manufacturing settings
Employer & Industry UsageOptical retailers, eye care clinics, eyewear brandsOptical labs, manufacturing companies, eye care facilities

Optical Service Representatives primarily focus on customer service, assisting clients with eyewear selection, and managing appointments. In contrast, Optical Technicians handle the technical aspects of lens fitting, frame adjustments, and optical equipment. Both roles are essential in the optical industry but differ in their responsibilities and required skills.

How to become an optical service representative?

To become an optical service representative, candidates typically need a high school diploma or equivalent and may benefit from training in optical or healthcare settings. Customer service skills, knowledge of optical products, and familiarity with optical equipment are important, and some employers offer on-the-job training or certification programs.

What cities near Novi, MI are hiring for Optical Service Representative jobs?

Cities near Novi, MI with the most Optical Service Representative job openings:

Optical Service Representative jobs near you

Optical Service Rep

Troy, MI • On-site

Henry Ford Health
Health Care and Social Assistance • 10K+ employees
Learn more about Henry Ford Healthexternal

Full-time

Medical, Vision

Posted 8 days ago

Henry Ford Health rating

6.9

Company rating: 6.9 out of 10

Based on 576 frontline employees who took The Breakroom Quiz

Job description

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Job Title

Optical Service Representative - Henry Ford OptimEyes

About the Department

Henry Ford OptimEyes, part of Henry Ford Health's Community Care Services, is dedicated to expanding access to essential health resources and services. Our team focuses on meeting patients where they are, providing care coordination, home health care, and hospice services. We are committed to making a meaningful impact across diverse populations, ensuring that every individual receives the support and care they need to thrive.

Role Overview

As a Patient Service Representative, you will be the first point of contact for patients, ensuring they receive a warm and professional welcome. You will play a crucial role in resolving inquiries, processing transactions, and coordinating services to enhance the patient experience. Your work directly supports the mission of Henry Ford OptimEyes in delivering exceptional care and service.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

  • Greet and direct patients in a friendly, professional, and efficient manner.
  • Investigate and resolve patient inquiries concerning merchandise, service, and billing in person or over the phone.
  • Complete and record sales transactions accurately in the HFO Point of Sale (POS) system.
  • Work closely with all HFO departments to coordinate patients' services.
Qualifications

What You Will Need

Required Qualifications

  • High School Diploma or GED required.
  • Basic math skills required.
  • Previous retail, hospitality, or customer service experience required.

Preferred Qualifications

  • Previous optical experience preferred.

Additional Information

What We Offer

Join a team where you can grow your career, collaborate with dedicated professionals, and contribute to mission-driven work. We provide opportunities for continuous learning and development, empowering you to make a meaningful impact in healthcare.

Join Our Team

Ready to make a difference? Apply now and be part of a team that¿s transforming healthcare at Henry Ford Health.

What Henry Ford Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Henry Ford Health logo

About Henry Ford Health

Sourced by ZipRecruiter

Henry Ford Health provides a full continuum of services from Primary and Preventative care, to Complex and Cpecialty care, Health Insurance, a full suite of home health offerings, Virtual care, Pharmacy, Eye care and other Healthcare retail. It is one of the Nation’s leading Academic Medical Centers, recognized for Clinical excellence in Cancer care, Cardiology and Cardiovascular Surgery, Neurology and Neurosurgery, Orthopedics and Sports medicine, and Multi organ transplants. Consistently ranked among the top five NIH funded institutions in Michigan, Henry Ford Health engages in more than 2,000 research projects annually. Equally committed to educating the next generation of Health Professionals, Henry Ford Health trains more than 4,000 Medical students, Residents and fellows every year across 50+ accredited programs. With more than 33,000 valued team members, Henry Ford Health is also among Michigan’s largest and most Diverse employers, including nearly 6,000 physicians and researchers from the Henry Ford Medical Group, Henry Ford Physician Network and Jackson Health Network.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Detroit, MI, US

Year founded

1915

View All Henry Ford Health Jobs