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Optical Service Representative Jobs in Novi, MI (NOW HIRING)

Warby Parker

Optician - Pencil Room

Ann Arbor, MI · On-site

$17 - $21.75/hr

... service that can be implemented throughout the organization Represent our brand to help educate others and get them excited about our values and mission Who you are A licensed dispensing optician in ...

Warby Parker

Optician - Pencil Room

Ann Arbor, MI · On-site

$17 - $21.75/hr

... customer service that can be implemented throughout the organization • Represent our brand to ... Optical Education Reimbursement * Free eyewear * And more (just ask!) Some benefits of working at ...

Warby Parker

Optician - Briarwood Mall

Ann Arbor, MI

$17 - $21.75/hr

... service that can be implemented throughout the organization Represent our brand to help educate others and get them excited about our values and mission Who you are A licensed dispensing optician in ...

Warby Parker

Optician - Pencil Room

Ann Arbor, MI · On-site

$17 - $21.75/hr

... customer service that can be implemented throughout the organization • Represent our brand to ... Optical Education Reimbursement * Free eyewear * And more (just ask!) Some benefits of working at ...

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All JobsOptical Service Representative JobsOptical Service Representative Jobs in Novi, MI

Optical Service Representative information

See Novi, MI salary details

$24.4K

$45.4K

$68.5K

How much do optical service representative jobs pay per year?

As of Sep 12, 2026, the average yearly pay for optical service representative in Novi, MI is $45,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $51,600.00 per year, depending on experience, location, and employer.

What is an optical service representative?

An Optical Service Representative is a professional who assists customers in selecting and purchasing eyewear, such as glasses and contact lenses, at optical retail stores or eye care clinics. They help customers choose frames and lenses that suit their needs, provide information about lens options and coatings, and ensure prescriptions are accurately filled. Additionally, Optical Service Representatives handle customer service, manage orders, and may assist with minor adjustments or repairs to eyewear. Their role is essential in helping clients achieve optimal vision and a positive experience during their visit.

How does an optical service representative collaborate with optometrists and customers during the eyewear selection process?

Optical Service Representatives play a crucial role as a bridge between optometrists and customers. They often assist customers with frame and lens selection after their eye exams, ensuring that the chosen eyewear meets both the prescription requirements and the customer's preferences. Collaboration involves consulting with optometrists on complex prescriptions, explaining lens options and features to customers, and making sure orders are accurate and completed on time. This teamwork helps deliver a seamless and personalized experience for each customer.

What are the key skills and qualifications needed to thrive as an optical service representative?

To thrive as an Optical Service Representative, you typically need a solid understanding of optical products, customer service experience, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, optical ordering software, and insurance billing platforms is often required. Strong interpersonal communication, attention to detail, and problem-solving abilities help you excel in assisting customers with eyewear selection and resolving concerns. These skills are vital for ensuring customer satisfaction, accurate order processing, and efficient daily operations in a retail optical environment.

What is the difference between Optical Service Representative vs Optical Technician?

AspectOptical Service RepresentativeOptical Technician
CredentialsCustomer service skills, high school diploma or equivalentTechnical training, certification or associate degree often preferred
Work EnvironmentOptical retail stores, eyewear clinics, customer-facing rolesLaboratories, optical shops, manufacturing settings
Employer & Industry UsageOptical retailers, eye care clinics, eyewear brandsOptical labs, manufacturing companies, eye care facilities

Optical Service Representatives primarily focus on customer service, assisting clients with eyewear selection, and managing appointments. In contrast, Optical Technicians handle the technical aspects of lens fitting, frame adjustments, and optical equipment. Both roles are essential in the optical industry but differ in their responsibilities and required skills.

How to become an optical service representative?

To become an optical service representative, candidates typically need a high school diploma or equivalent and may benefit from training in optical or healthcare settings. Customer service skills, knowledge of optical products, and familiarity with optical equipment are important, and some employers offer on-the-job training or certification programs.

What cities near Novi, MI are hiring for Optical Service Representative jobs?

Cities near Novi, MI with the most Optical Service Representative job openings:

Optical Service Representative jobs near you

Data Entry (M-F 11am-7:45pm)

Auburn Hills, MI • On-site

ABB OPTICAL GROUP
Manufacturing • 1 - 5K employees
Learn more about ABB OPTICAL GROUPexternal

$15.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

ABB Optical Group rating

7.6

Company rating: 7.6 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Data Entry (Mon-Fri 11am-7:45pm)
JOB SUMMARY AND OBJECTIVE
The Lab Technician is responsible for the timely, efficient, and accurate processing of products in the lab. Lab Technicians will be assigned an essential function, where he/she will work the predominant portion of their daily work schedule, as well as be expected to perform work in additional essential functions as business needs dictate.
Shift: Monday-Friday 11am-7:45pm
ABB OPTICAL GROUP, one of the nation's leading distributors of optical products, is continuing to grow and hiring team oriented, career minded individuals who can work in a fast-paced environment as one of our Data Entry Associates. This is a full time, direct hire position with full benefit package.
ESSENTIAL FUNCTIONS (as applicable per lab/department)
• Input lists, records and other data into Absolution software program.
• Coordinates correspondence of orders, invoices and records to ensure accuracy in prescription billing.
• Communicate with various departments to ensure timely and accurate production.
• Process invoicing and credits as required for customers.
• Effectively troubleshoot and provide resolution support customer service issues in a timely fashion.
• Work safely and quickly in a fast-paced environment.
• Cross train in additional areas around the lab.
SUPERVISORY RESPONSIBLITIES: None
QUALIFICATIONS
Required Qualifications
  • Must be 18 years or older +
  • High school diploma or equivalent, or equivalent experience is required for full-time employment.
  • Entry-level: No specific prior work experience required; training provided to enable employees to perform the minimum essential functions identified by their respective lab/department
  • Proficient: Minimum six (6) months of optical manufacturing experience in same or similar position prior to skills assessment to determine ability to perform all applicable essential functions identified by their respective lab/department
  • Ability to follow procedure and contribute as an individual and a team member
Desired Qualifications
  • Prior experience in a warehouse or manufacturing environment
  • Computer literate
PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to sit, stand, walk, bend, and use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision, peripheral vision, depth perception, and the ability to adjust focus are required.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The work environment is a climate-controlled manufacturing facility with moderate noise.
For U.S. Candidates
Compensation Range
The anticipated base salary range for this position is $15.50 per hour. This represents the good-faith estimate of the compensation range at the time of posting.
Actual pay will be based on job-related factors, which may include:
  • Geographic location
  • Relevant experience
  • Education and qualifications
  • Job-related skills
  • Internal equity considerations
  • Applicable minimum wage laws

This position may also be eligible for a bonus and/or commission plan, subject to the terms of the applicable plan.
Full-time employees and/or their eligible dependents may be eligible to participate in the following Company-sponsored employee benefit programs: medical, dental, vision, life insurance, group life insurance, voluntary supplemental life insurance, supplemental health benefits (critical illness, hospital, accident), short- and long-term disability, paid family leave (applicable states), 401k, tuition reimbursement, and eyewear discounts.
Part-time employees do not receive benefits.
US full-time employees are eligible for the following time-off benefits:
1. Vacation and/or Sick time
2. Holiday pay
3. Birthday PTO
Upon request and consistent with applicable laws, ABB Optical will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation (please provide your name and contact information so that we may follow up in a timely manner), email hrfeedback@abboptical.com
ABB Optical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.
ABB031

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