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Optical Service Representative Jobs (NOW HIRING)

Smith Optics

Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

As a Customer Service Representative (CSR) at Smith Optics, you'll be the vital link connecting our brand with our valued customers. Your mission? Delivering prompt and precise responses to customer ...

AVA Consulting

Customer Service Representative

Youngstown, OH · On-site

$15 - $20.50/hr

Customer Service Representative Classic Optical's CS Rep acts as the frontline link to assist providers in optical offices. They are responsible for answering inquiries via phone, email, and fax ...

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Optical Service Representative information

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$26K

$48.4K

$73K

How much do optical service representative jobs pay per year?

As of Sep 10, 2026, the average yearly pay for optical service representative in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What is an optical service representative?

An Optical Service Representative is a professional who assists customers in selecting and purchasing eyewear, such as glasses and contact lenses, at optical retail stores or eye care clinics. They help customers choose frames and lenses that suit their needs, provide information about lens options and coatings, and ensure prescriptions are accurately filled. Additionally, Optical Service Representatives handle customer service, manage orders, and may assist with minor adjustments or repairs to eyewear. Their role is essential in helping clients achieve optimal vision and a positive experience during their visit.

How does an optical service representative collaborate with optometrists and customers during the eyewear selection process?

Optical Service Representatives play a crucial role as a bridge between optometrists and customers. They often assist customers with frame and lens selection after their eye exams, ensuring that the chosen eyewear meets both the prescription requirements and the customer's preferences. Collaboration involves consulting with optometrists on complex prescriptions, explaining lens options and features to customers, and making sure orders are accurate and completed on time. This teamwork helps deliver a seamless and personalized experience for each customer.

What are the key skills and qualifications needed to thrive as an optical service representative?

To thrive as an Optical Service Representative, you typically need a solid understanding of optical products, customer service experience, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, optical ordering software, and insurance billing platforms is often required. Strong interpersonal communication, attention to detail, and problem-solving abilities help you excel in assisting customers with eyewear selection and resolving concerns. These skills are vital for ensuring customer satisfaction, accurate order processing, and efficient daily operations in a retail optical environment.

What is the difference between Optical Service Representative vs Optical Technician?

AspectOptical Service RepresentativeOptical Technician
CredentialsCustomer service skills, high school diploma or equivalentTechnical training, certification or associate degree often preferred
Work EnvironmentOptical retail stores, eyewear clinics, customer-facing rolesLaboratories, optical shops, manufacturing settings
Employer & Industry UsageOptical retailers, eye care clinics, eyewear brandsOptical labs, manufacturing companies, eye care facilities

Optical Service Representatives primarily focus on customer service, assisting clients with eyewear selection, and managing appointments. In contrast, Optical Technicians handle the technical aspects of lens fitting, frame adjustments, and optical equipment. Both roles are essential in the optical industry but differ in their responsibilities and required skills.

How to become an optical service representative?

To become an optical service representative, candidates typically need a high school diploma or equivalent and may benefit from training in optical or healthcare settings. Customer service skills, knowledge of optical products, and familiarity with optical equipment are important, and some employers offer on-the-job training or certification programs.

What cities are hiring for Optical Service Representative jobs?

Cities with the most Optical Service Representative job openings:

What states have the most Optical Service Representative jobs?

States with the most job openings for Optical Service Representative jobs include:

What are popular job titles related to Optical Service Representative jobs?

For Optical Service Representative jobs, the most frequently searched job titles are:

Optical Service Representative jobs near you

Optical Service Rep - Full time - Sterling Heights

Sterling Heights, MI • On-site

Henry Ford Health System
Health Care and Social Assistance • 10K+ employees
Learn more about Henry Ford Health Systemexternal

$15 - $20.25/hr

Full-time

Re-posted 14 days ago

Henry Ford Health rating

6.9

Company rating: 6.9 out of 10

Based on 576 frontline employees who took The Breakroom Quiz

Job description

GENERAL SUMMARY:

Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in HFO Point of Sale (POS) system. Works closely with all HFO departments to coordinate patients' services.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Effectively maintains multiple phone lines while utilizing proper telephone etiquette. Turns information inquiries into scheduled appointments.
  • Accurately and efficiently schedules appointments, completes and maintains patient electronic medical records. Accurately and consistently maintains the cash drawer and sales ledger.
  • Explains Ocular Corneal Tomography to all patients over the age of 18.
  • Performs entry into HFO's point of sale system.
  • Performs prescription entry for eyeglasses and contact lenses. Follows medical triage guidelines for emergency cases.
  • Communicates prescription information with pharmacies. Places order and directly ships to patient homes or businesses.
  • Interprets doctor's prescriptions and answers customer questions. Suggests products and enhancements to address specific prescription questions.
  • Answers basic and complex customer questions or concerns. Has an understanding of products and services that are available to customers.
  • Demonstrates a desire to create value for customers and exceed customer expectations.
  • Handles multiple customers effectively with tact and a sense of urgency. Redirects customers to appropriate source if necessary.
  • Trained on Web Denis, Medicare/Medicaid certified to speak with agents.
  • Works closely with all departments to coordinate services.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • High School Diploma or GED required.
  • Basic math skills required.
  • Previous retail, hospitality, or customer service experience required. Previous optical experience preferred.
  • Ability to demonstrate effective organization skills, prioritize multiple tasks and daily activities.
  • Requires completion of all training courses as directed by Henry Ford OptimEyes.
  • Must practice the customer skills as provided through on-going training and in-services.

WORKING CONDITIONS:

  • Works in retail optical environment. 
  • Must attend monthly staff meetings, before hours, to promote and build effective teams to insure everyone is committed to corporate goals. 
  • Requires evening and weekend hours.
  • Must be able to walk, stand and bend for extended periods of time

What Henry Ford Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Henry Ford Health logo

About Henry Ford Health

Sourced by ZipRecruiter

Henry Ford Health provides a full continuum of services from Primary and Preventative care, to Complex and Cpecialty care, Health Insurance, a full suite of home health offerings, Virtual care, Pharmacy, Eye care and other Healthcare retail. It is one of the Nation’s leading Academic Medical Centers, recognized for Clinical excellence in Cancer care, Cardiology and Cardiovascular Surgery, Neurology and Neurosurgery, Orthopedics and Sports medicine, and Multi organ transplants. Consistently ranked among the top five NIH funded institutions in Michigan, Henry Ford Health engages in more than 2,000 research projects annually. Equally committed to educating the next generation of Health Professionals, Henry Ford Health trains more than 4,000 Medical students, Residents and fellows every year across 50+ accredited programs. With more than 33,000 valued team members, Henry Ford Health is also among Michigan’s largest and most Diverse employers, including nearly 6,000 physicians and researchers from the Henry Ford Medical Group, Henry Ford Physician Network and Jackson Health Network.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Detroit, MI, US

Year founded

1915

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