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Optical Service Representative Jobs in Illinois (NOW HIRING)

Optician

East Peoria, IL ยท On-site

$17 - $21.75/hr

... services. Promotes and fits contact lenses. Promotes optical goods such as plano sunglasses ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Optician

Forsyth, IL ยท On-site

$17/hr

... services. Promotes and fits contact lenses. Promotes optical goods such as plano sunglasses ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Optician

Canton, IL ยท On-site

$17/hr

... services. Promotes and fits contact lenses. Promotes optical goods such as plano sunglasses ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Optician

Pekin, IL ยท On-site

$17/hr

... services. Promotes and fits contact lenses. Promotes optical goods such as plano sunglasses ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Optician

Pontiac, IL ยท On-site

$16 - $20.75/hr

... services. Promotes and fits contact lenses. Promotes optical goods such as plano sunglasses ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Optician

Jacksonville, IL ยท On-site

$17/hr

... services. Promotes and fits contact lenses. Promotes optical goods such as plano sunglasses ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Optician

Litchfield, IL ยท On-site

$17/hr

... services. Promotes and fits contact lenses. Promotes optical goods such as plano sunglasses ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Optician

Normal, IL ยท On-site

$17/hr

... services. Promotes and fits contact lenses. Promotes optical goods such as plano sunglasses ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Optician

Decatur, IL ยท On-site

$17/hr

... services. Promotes and fits contact lenses. Promotes optical goods such as plano sunglasses ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Lead Optician

Moline, IL ยท On-site

$19/hr

... services. Promotes and fits contact lenses. Promotes optical goods such as plano sunglasses ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Optician

La Grange, IL ยท On-site

$19 - $24/hr

Big City Optical is a leading firm in the optical industry, recognized for our innovative products ... Provide excellent customer service, resolving any issues professionally. * Perform administrative ...

Optician

La Grange, IL ยท On-site

$19 - $24/hr

Description: Big City Optical is a leading firm in the optical industry, recognized for our ... Provide excellent customer service, resolving any issues professionally. * Perform administrative ...

Optician

La Grange, IL ยท On-site

$19 - $24/hr

Description Big City Optical is a leading firm in the optical industry, recognized for our ... Provide excellent customer service, resolving any issues professionally. * Perform administrative ...

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Optical Service Representative information

What is an optical service representative?

An Optical Service Representative is a professional who assists customers in selecting and purchasing eyewear, such as glasses and contact lenses, at optical retail stores or eye care clinics. They help customers choose frames and lenses that suit their needs, provide information about lens options and coatings, and ensure prescriptions are accurately filled. Additionally, Optical Service Representatives handle customer service, manage orders, and may assist with minor adjustments or repairs to eyewear. Their role is essential in helping clients achieve optimal vision and a positive experience during their visit.

How does an optical service representative collaborate with optometrists and customers during the eyewear selection process?

Optical Service Representatives play a crucial role as a bridge between optometrists and customers. They often assist customers with frame and lens selection after their eye exams, ensuring that the chosen eyewear meets both the prescription requirements and the customer's preferences. Collaboration involves consulting with optometrists on complex prescriptions, explaining lens options and features to customers, and making sure orders are accurate and completed on time. This teamwork helps deliver a seamless and personalized experience for each customer.

What are the key skills and qualifications needed to thrive as an optical service representative?

To thrive as an Optical Service Representative, you typically need a solid understanding of optical products, customer service experience, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, optical ordering software, and insurance billing platforms is often required. Strong interpersonal communication, attention to detail, and problem-solving abilities help you excel in assisting customers with eyewear selection and resolving concerns. These skills are vital for ensuring customer satisfaction, accurate order processing, and efficient daily operations in a retail optical environment.

What is the difference between Optical Service Representative vs Optical Technician?

AspectOptical Service RepresentativeOptical Technician
CredentialsCustomer service skills, high school diploma or equivalentTechnical training, certification or associate degree often preferred
Work EnvironmentOptical retail stores, eyewear clinics, customer-facing rolesLaboratories, optical shops, manufacturing settings
Employer & Industry UsageOptical retailers, eye care clinics, eyewear brandsOptical labs, manufacturing companies, eye care facilities

Optical Service Representatives primarily focus on customer service, assisting clients with eyewear selection, and managing appointments. In contrast, Optical Technicians handle the technical aspects of lens fitting, frame adjustments, and optical equipment. Both roles are essential in the optical industry but differ in their responsibilities and required skills.

How to become an optical service representative?

To become an optical service representative, candidates typically need a high school diploma or equivalent and may benefit from training in optical or healthcare settings. Customer service skills, knowledge of optical products, and familiarity with optical equipment are important, and some employers offer on-the-job training or certification programs.

Optician

East Peoria, IL โ€ข On-site

Bard Optical
Health Care and Social Assistanceย โ€ขย 51 - 200 employees

$17 - $21.75/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 15 days ago


Job description

Optician - East Peoria IL
At Bard Optical, we believe in vision for life.
Bard Optical is number 37 of the top 50 optical retailer in the US and as part of an eyewear industry leader, Bard Optical, strives for higher standard of quality in your eyewear needs.
With an Optician career at Bard Optical, youโ€™ll find yourself learning, growing, and interacting with some of the most passionate and talented people in the business. At the same time, youโ€™ll be helping people look and see their best.
GENERAL FUNCTION
The Sales Associate (Optician) delivers the Bard Optical value proposition โ€“ Set the standard of quality in eye care and eyewear by ensuring every patient and customer has the best experience in every Bard Optical every time. Creates exceptional value in the lives of customers by delivering legendary customer service amp; perfectly crafted high quality eyewear which exceeds our customersโ€™ expectations.
Summary
Fills ophthalmic eyeglass prescriptions and fits and adapts lenses and frames by performing the following duties. Dispenses contact lenses as fitted by the Doctor.
Essential Duties and Responsibilities
Include the following โ€“ other duties may be assigned.
Performs necessary tasks for good patient care and assisting the Doctor and Office Manager in the operation of the office. Understanding and complying with all corporate policies and procedures.
Completes all appropriate optical training and improving optical knowledge, including continuing education as required.
Books, confirms and makes recall appointments. Prepare files for patient care and follow-up. Communicates verbally and non- verbally positively with the patient and the office staff. Demonstrates Bardโ€™s commitment to Perfect Patient Care to all.
Evaluates prescription in conjunction with patientโ€™s vocational and avocation visual requirements.
Determines patientโ€™s current lens prescription, when necessary, using lensometer or lens analyzer and patientโ€™s eyeglasses. Recommends specific lenses, lens coatings, and frames to suit patient needs. Assists patient in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescription. Measures patientโ€™s bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes. Informs patient of care and adaptation needed for patientโ€™s purchase. Assists patient with contact lens related care, supporting the Doctorโ€™s direction.
Prepares work order and instructions for grinding lenses and fabricating eyeglasses. Verifies finished lenses are ground to specification. Notifies patient that their product is ready for delivery. Delivers product to patient.
Heats, shapes, or bends plastic or metal frames to adjust eyeglasses to fit patient. Instructs clients in adapting to, wearing and caring for eyeglasses. Repairs damaged frames. Grinds lens edges or applies coating/tint to lenses if a finish lab is in the office.
Computes amount of sale and collects payment for services. Promotes and fits contact lenses. Promotes optical goods such as plano sunglasses, contacts lens solutions, accessories and low vision aids.
Assists in maintaining clean and full product displays and an environment for the patient.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High School diploma or general education degree (GED); minimum of three months related experience and/or training; or equivalent combination of education and experience.
Language Skills: Ability to read and interpret documents such as safety rules and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively one-on-one in order to communicate the patientโ€™s needs and product explanations.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute lens diopter power.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Certificates, Licences, Registrations: Ability to pass the Bard Optical training tests.
Physical Demands: The physical demands described here are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, reach with arms and hands, talk and hear. The Optician must occasionally lift and/or move up to 10 pounds. Specifc vision abilities required for this job include close vision, distance vision, and ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those which and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate
Benefits:
Starting wage from $17 per hour with significant incentive opportunities
Health insurance
Dental insurance
Life insurance
401(k) with yearly employer contributions
Paid holidays
Paid time off
Employee eyewear discounts and allowances