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Optical Sales Associate Jobs in Rochester, NY (NOW HIRING)

FirstLight

Customer Support Specialist

Victor, NY · On-site

$22 - $25/hr

Customer Service at FirstLight is closely aligned with Sales and Operations. ESSENTIAL DUTIES AND ... Associates Degree and 4 years' experience in a CLEC environment preferred. About FirstLight

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All JobsOptical Sales Associate JobsOptical Sales Associate Jobs in Rochester, NY

Optical Sales Associate information

See Rochester, NY salary details

$11

$17

$22

How much do optical sales associate jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for optical sales associate in Rochester, NY is $17.36, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.75 per hour, depending on experience, location, and employer.

What is the difference between Optical Sales Associate vs Optical Technician?

AspectOptical Sales AssociateOptical Technician
CredentialsHigh school diploma or equivalent; sales experienceCertification or associate degree in optical technology
Work EnvironmentRetail optical stores, eyewear boutiquesOptical labs, eye care clinics, retail stores
Job FocusCustomer service, selling eyewear, assisting with frame selectionLens fitting, frame adjustments, optical measurements
Common UsageSales and customer interactionTechnical optical work and lens processing

The main difference between an Optical Sales Associate and an Optical Technician lies in their focus and responsibilities. Optical Sales Associates primarily assist customers with eyewear selection and sales, while Optical Technicians handle the technical aspects of lens fitting and optical equipment. Both roles are essential in the optical industry but require different skill sets and certifications.

What are the key skills and qualifications needed to thrive as an Optical Sales Associate, and why are they important?

To thrive as an Optical Sales Associate, you need strong sales acumen, knowledge of eyewear products, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, lens fitting devices, and basic optometric terminology is typically required. Excellent customer service, active listening, and interpersonal communication are standout soft skills in this role. These skills ensure you can effectively assist customers, recommend suitable products, and drive sales in a retail optical environment.

What is the highest paying sales associate job?

The highest paying sales associate roles are often in specialized industries such as luxury goods, high-end electronics, or medical equipment sales, where commissions and bonuses can significantly increase earnings. For example, medical device sales associates and luxury car sales associates tend to have higher earning potential due to the value of the products and commission structures. Success in these roles typically requires strong sales skills, industry knowledge, and sometimes relevant certifications.

What are some common challenges Optical Sales Associates face when balancing customer service with sales targets?

Optical Sales Associates often navigate the challenge of providing personalized, informed service while also meeting sales goals set by management. Striking the right balance means actively listening to customers’ vision needs and preferences, recommending suitable products, and building trust—all without being overly pushy. Success in this role comes from product knowledge, excellent communication, and a genuine desire to help customers find the best optical solutions, which naturally supports sales objectives. Many associates find that developing strong relationships and focusing on education leads to both satisfied customers and consistent sales performance.

What are Optical Sales Associates?

Optical Sales Associates are retail professionals who help customers choose eyeglasses, contact lenses, and related products based on their prescriptions and preferences. They assist with frame selection, explain lens options, take measurements for proper fitting, and process sales transactions. Optical Sales Associates may also handle insurance claims, perform basic adjustments or repairs on eyewear, and provide excellent customer service to ensure satisfaction. Their role combines product knowledge, fashion sense, and technical skills in a fast-paced retail environment.

How to become an optical sales rep?

To become an optical sales associate, candidates typically need a high school diploma or equivalent, strong customer service skills, and knowledge of optical products. Gaining experience in retail or healthcare settings and understanding eyewear technology can improve job prospects; some employers may also prefer or require certification in optical sales or related fields.

What is an optical sales associate?

An optical sales associate is a retail professional who assists customers in selecting and purchasing eyewear, such as glasses and contact lenses. They often have knowledge of optical products, fit measurements, and may use tools like lensometers, while providing customer service in an optical store environment.

What does an optical sales representative do?

An optical sales associate assists customers in selecting and purchasing eyewear, such as glasses and contact lenses. They provide product information, measure for proper fit, and may help with insurance processing, often using point-of-sale systems. Strong communication skills and knowledge of optical products are important for this role.
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What cities near Rochester, NY are hiring for Optical Sales Associate jobs? Cities near Rochester, NY with the most Optical Sales Associate job openings:
Optical Sales Associate jobs near you
Infographic showing various Optical Sales Associate job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,102 per year, or $17.4 per hour.
Customer Support Specialist

Customer Support Specialist

FirstLight

Victor, NY • On-site

$22 - $25/hr

Full-time

Re-posted 18 days ago

Job description

Customer Support Specialist

FirstLight is seeking a Customer Service Specialist to join our growing team! Customer Service at FirstLight is a progressive work group providing many services to internal and external customers including; billing, LNP, directory, phone/email/chat support, provisioning, repair, contract renewals, reporting and other duties as assigned. Customer Service at FirstLight is closely aligned with Sales and Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Responsible for providing customer service for all customer in all business units.
  • Carrier Services component of the Customer Service Department to include:
    • Local Number Portability
    • 911 Service
    • Directory
    • Toll Free
    • Type II and Off Net Copper
    • Network Trunk Augmentation and Network Grooming
  • Develop and maintain relationships with sales to include; account managers, sales coordinators and sales leaders.
  • Manage customer contract renewals within an incentive and performance based program.
  • Customer billing an Ad-Hoc repair billing.
  • Sales/Transitions and other revenue generating activities within the department.
  • Provisioning within Voice and Internet delivery platforms as required.
  • Assist technicians with material and scheduling support.
  • Other duties as assigned.

QUALIFICATIONS, KNOWLEDGE, and SKILLS:

  • Strong communication skills. Must be able to balance multiple, complex and time sensitive duties all at the same time.
  • Working knowledge of: Salesforce and Microsoft Office Suite, including Teams is preferred.
  • Experience in handling challenging interpersonal situations using flexibility to create positive change.
  • Strong face to face, written and verbal communication skills.
  • Experience diffusing difficult customer situations.

EDUCATION and/or EXPERIENCE:

  • High School Diploma and minimum of 2 years relevant experience in a CLEC environment.
  • Associates Degree and 4 years’ experience in a CLEC environment preferred.

About FirstLight:

FirstLight provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.

FirstLight is committed to cultivating and preserving a culture of diversity, and inclusion. We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected and recognized. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.