Operations Manager
Boylston, MA · On-site
Position Summary The Operations Manager is responsible for overseeing daily operational activities while driving continuous improvement, accountability, and operational excellence across the ...
Boylston, MA · On-site
Position Summary The Operations Manager is responsible for overseeing daily operational activities while driving continuous improvement, accountability, and operational excellence across the ...
Boylston, MA · On-site
Position Summary The Operations Manager is responsible for overseeing daily operational activities while driving continuous improvement, accountability, and operational excellence across the ...
Boylston, MA · On-site
Position Summary The Operations Manager is responsible for overseeing daily operational activities while driving continuous improvement, accountability, and operational excellence across the ...
Boylston, MA · On-site
Position Summary The Operations Manager is responsible for overseeing daily operational activities while driving continuous improvement, accountability, and operational excellence across the ...
Boylston, MA · On-site
Description Position Summary The Operations Manager is responsible for overseeing daily operational activities while driving continuous improvement, accountability, and operational excellence across ...
Boylston, MA · On-site
Description Position Summary The Operations Manager is responsible for overseeing daily operational activities while driving continuous improvement, accountability, and operational excellence across ...
$86K - $118K/yr
The Operations Supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget ...
$86K - $118K/yr
The Operations Supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget ...
$60K - $75K/yr
JOB TITLE Operations Manager LOCATION Worcester DEPARTMENT NAME The Business School DIVISION NAME Worcester Polytechnic Institute - WPI SUMMARY WPI's Business School is seeking to hire an Operations ...
$60K - $75K/yr
JOB TITLE Operations Manager LOCATION Worcester DEPARTMENT NAME The Business School DIVISION NAME Worcester Polytechnic Institute - WPI SUMMARY WPI's Business School is seeking to hire an Operations ...
Tyngsboro, MA · On-site
$86K - $118K/yr
The Operations Supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget ...
Tyngsboro, MA · On-site
$86K - $118K/yr
The Operations Supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget ...
Bellingham, MA · On-site
Build Your Career as an Operations Manager with BlueLinx! BlueLinx (NYSE: BXC) is looking for an Operations Manager to lead the daily business operations of our local branch. If you thrive on ...
Bellingham, MA · On-site
Build Your Career as an Operations Manager with BlueLinx! BlueLinx (NYSE: BXC) is looking for an Operations Manager to lead the daily business operations of our local branch. If you thrive on ...
Ayer, MA · On-site
Operations Manager Job Location: Ayer, MA Job Type: Full Time * Manage affordable housing project workflows, including permitting coordination, application setup, lottery management, and applicant ...
Quick apply
Ayer, MA · On-site
Operations Manager Job Location: Ayer, MA Job Type: Full Time * Manage affordable housing project workflows, including permitting coordination, application setup, lottery management, and applicant ...
Marlborough, MA · On-site
$57K - $65K/yr
We have established a record of quality operations and have grown to be the largest operator of public arenas in the United States. FMC operates 25 public ice-skating arenas across the state of ...
Marlborough, MA · On-site
$57K - $65K/yr
We have established a record of quality operations and have grown to be the largest operator of public arenas in the United States. FMC operates 25 public ice-skating arenas across the state of ...
Hudson, MA · On-site
$75K - $90K/yr
Van Pool Transportation LLCWe are seeking an Operations Manager who will oversee all operational aspects of a multi-service, fast-paced operating environment. This position will manage 50+ drivers ...
Hudson, MA · On-site
$75K - $90K/yr
Van Pool Transportation LLCWe are seeking an Operations Manager who will oversee all operational aspects of a multi-service, fast-paced operating environment. This position will manage 50+ drivers ...
Tyngsboro, MA · On-site
$86K - $118K/yr
The Operations Supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget ...
Tyngsboro, MA · On-site
$86K - $118K/yr
The Operations Supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget ...
Worcester, MA · On-site
$55K - $65K/yr
JOB TITLE Operations Manager LOCATION Worcester DEPARTMENT NAME The Business School DIVISION NAME Worcester Polytechnic Institute - WPI SUMMARY WPI's Business School is seeking to hire an Operations ...
Worcester, MA · On-site
$55K - $65K/yr
JOB TITLE Operations Manager LOCATION Worcester DEPARTMENT NAME The Business School DIVISION NAME Worcester Polytechnic Institute - WPI SUMMARY WPI's Business School is seeking to hire an Operations ...
Bellingham, MA · On-site
$100K - $120K/yr
Build Your Career as an Operations Manager with BlueLinx! BlueLinx (NYSE: BXC) is looking for an Operations Manager to lead the daily business operations of our local branch. If you thrive on ...
Bellingham, MA · On-site
$100K - $120K/yr
Build Your Career as an Operations Manager with BlueLinx! BlueLinx (NYSE: BXC) is looking for an Operations Manager to lead the daily business operations of our local branch. If you thrive on ...
$57K - $65K/yr
We have established a record of quality operations and have grown to be the largest operator of public arenas in the United States. FMC operates 25 public ice-skating arenas across the state of ...
$57K - $65K/yr
We have established a record of quality operations and have grown to be the largest operator of public arenas in the United States. FMC operates 25 public ice-skating arenas across the state of ...
Newton, MA · On-site
$20 - $34/hr
Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...
Newton, MA · On-site
$20 - $34/hr
Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...
$20 - $34/hr
Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...
$20 - $34/hr
Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...
Needham, MA · On-site
$20 - $34/hr
Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...
Needham, MA · On-site
$20 - $34/hr
Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...
Devens, MA · On-site
Operations Manager * Support a team of over5associates, contributing to a collaborative and high-performing business unit environment. Business Accountabilities and Operational Management: * Supports ...
Devens, MA · On-site
Operations Manager * Support a team of over5associates, contributing to a collaborative and high-performing business unit environment. Business Accountabilities and Operational Management: * Supports ...
Marlborough, MA · On-site
$57K - $65K/yr
We have established a record of quality operations and have grown to be the largest operator of public arenas in the United States. FMC operates 25 public ice-skating arenas across the state of ...
Quick apply
Marlborough, MA · On-site
$57K - $65K/yr
We have established a record of quality operations and have grown to be the largest operator of public arenas in the United States. FMC operates 25 public ice-skating arenas across the state of ...
$20 - $34/hr
Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...
$20 - $34/hr
Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...
$9.83 - $13.41
2% of jobs
$15.46 is the 25th percentile. Wages below this are outliers.
$13.41 - $16.99
40% of jobs
The median wage is $18.48 / hr.
$16.99 - $20.56
19% of jobs
$23.72 is the 75th percentile. Wages above this are outliers.
$20.56 - $24.14
16% of jobs
$24.14 - $27.71
4% of jobs
$27.71 - $31.29
4% of jobs
$31.29 - $34.87
1% of jobs
$34.87 - $38.44
2% of jobs
$38.44 - $42.02
3% of jobs
$42.02 - $45.60
4% of jobs
$45.60 - $49.17
4% of jobs
$9
$24
$49
The operations department is tasked with increasing company efficiency and requires many different workers. Entry-level positions within the operations department include jobs such as clerical assistants or stores and inventory coordinators. With experience, you can take on additional responsibilities as an operations analyst. With additional training and advanced postsecondary education, such as a bachelor’s degree, you can apply to work as an operations manager. To become the director of operations, you may need a bachelor’s degree and significant work experience or an MBA.
| Aspect | Operations | Customer Service Representative |
|---|---|---|
| Required credentials | Varies; often includes business or management certifications | High school diploma or equivalent; some roles may require customer service training |
| Work environment | Office settings, warehouses, or production facilities | Call centers, retail stores, or office environments |
| Employer and industry usage | Common across manufacturing, logistics, and corporate sectors | Common in retail, telecommunications, and service industries |
| Search and comparison intent | Focuses on managing processes, logistics, and overall business operations | Focuses on assisting customers, resolving issues, and providing support |
Operations roles involve managing business processes, logistics, and overall organizational efficiency, often requiring management certifications. Customer Service Representatives primarily handle customer interactions, support, and issue resolution. While both roles are essential in business operations, they differ in responsibilities, work environment, and skill requirements.
The most popular types of Operations jobs in Worcester, MA are:
Cities near Worcester, MA with the most Operations job openings:

Boylston, MA • On-site
Full-time
Re-posted 28 days ago
Position Summary The Operations Manager is responsible for overseeing daily operational activities while driving continuous improvement, accountability, and operational excellence across the organization. This role ensures processes are efficient, organized, and aligned with company standards, with a strong focus on implementing and sustaining lean principles and fostering a culture of accountability, ownership, integrity, and performance. This position reports to the President.
Key Responsibilities Operational Leadership Oversee day-to-day operations to ensure productivity, quality, and safety targets are met. Develop and implement operational strategies that improve efficiency and reduce waste. Develop and monitor key performance indicators (KPIs) and drive actions to meet or exceed operational goals.
Support the development and achieving of annual operating plans and budgets Coordinate cross-functional teams to ensure alignment between departments. Continuous Improvement Lead continuous improvement initiatives using Lean methodologies and data-driven decision making. Identify operational inefficiencies/bottlenecks and implement sustainable process improvements.
Facilitate problem-solving activities including root cause analysis and corrective action planning. Track and report improvement initiatives and operational performance metrics. Accountability & Team Development Establish clear expectations, performance standards, and accountability across teams.
Conduct regular performance reviews and provide constructive feedback. Oversee time off requests and disciplinary issues. Promote a culture of ownership, responsibility, collaboration and continuous improvement.
Process & Performance Management Standardize operational procedures and ensure adherence to company policies. Implement systems to track workflow, productivity, and operational performance. Drive initiatives that improve safety, quality, delivery, and cost performance.
Ensure operational documentation and reporting remain organized and accurate. Qualifications Bachelors degree in Business, Operations Management, Engineering, or related field preferred. 5+ years of Manager level experience in operations, manufacturing, or process management.
Proven experience implementing Lean, Continuous Improvement, or 5S methodologies. Strong leadership, employee development, organizational, and problem-solving skills. Experience managing teams and driving accountability in a performance-driven environment.
Experience managing manufacturing of low-volume, high mix model Ability to analyze data and translate insights into operational improvements.