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Operations Quality Analyst Jobs (NOW HIRING)

Panelmatic

Quality Analyst

Houston, TX · On-site

The Global QMS Analyst is responsible for supporting, maintaining, and improving the company's Quality Management System across global operations. This role ensures compliance with ISO 9001, customer ...

TMobile

Quality Analyst

Clearwater, FL

Job Summary Interface with various members of IT, Quality Assurance, Project Management, Business Analysts and Operations as well as vendors and clients to identify testing needs of the organization.

Integritymarketing

Quality Analyst

Clearwater, FL · On-site

Job Summary Interface with various members of IT, Quality Assurance, Project Management, Business Analysts and Operations as well as vendors and clients to identify testing needs of the organization.

Northrop Grumman Corporation

Quality Analyst

Mesa, AZ · On-site

... Quality Analyst to join our Armament Systems business site based in Mesa, AZ. The qualified ... Work with Operations to initiate effective containment, investigation, and countermeasure ...

Arhaus

Quality Analyst

Boston Heights, OH

The Quality Analyst is responsible for assisting with the preparation of routine product and ... Requires use of computer, telephone, and operation of a motor vehicle. * The noise level in the ...

Panelmatic

Quality Analyst

Houston, TX · On-site

The Global QMS Analyst is responsible for supporting, maintaining, and improving the company's Quality Management System across global operations. This role ensures compliance with ISO 9001, customer ...

Flex

Quality Analyst

Austin, TX

The " Quality Analyst " will plan and direct activities concerned with the establishment and/or ... system within the operation and with external customers and vendors. Responsibilities:

New

Leader Communications Inc

Quality Analyst

Raleigh, NC · On-site

Position Summary LCI is seeking a dedicated Quality Analyst to support a long-term contract with ... Develop and implement QC strategies, policies, and SOPs to enhance accuracy, operational efficiency ...

Leader Communications Inc

Quality Analyst

Clemson, SC · On-site

Position Summary LCI is seeking a dedicated Quality Analyst to support a long-term contract with ... Develop and implement QC strategies, policies, and SOPs to enhance accuracy, operational efficiency ...

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Operations Quality Analyst information

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How much do operations quality analyst jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for operations quality analyst in the United States is $32.41, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $37.02 per hour, depending on experience, location, and employer.

What is the role of a quality operations analyst?

A quality operations analyst monitors and evaluates business processes to ensure they meet quality standards and improve efficiency. They analyze data, identify areas for improvement, and implement quality control measures, often using tools like Six Sigma or Lean methodologies. The role requires strong analytical skills and attention to detail to support operational excellence.

How much do operations analysts get paid?

Operations analysts typically earn a median annual salary ranging from $55,000 to $75,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts or those with specialized skills can earn higher salaries, often supplemented with benefits and bonuses.

What is the difference between Operations Quality Analyst vs Quality Assurance Specialist?

AspectOperations Quality AnalystQuality Assurance Specialist
Primary FocusMonitoring operational processes, ensuring quality in daily operationsDeveloping and implementing testing procedures to ensure product quality
Work EnvironmentBusiness operations, call centers, manufacturing, or service industriesProduct development, manufacturing, software, or production environments
Required CredentialsTypically a degree in business, operations, or related field; certifications like Six Sigma are commonOften a degree in quality management, engineering, or related; certifications like CQE or Six Sigma

While both roles focus on quality, the Operations Quality Analyst primarily oversees operational processes to ensure quality standards are met in daily activities. In contrast, the Quality Assurance Specialist concentrates on testing and verifying products or services before release. Both roles require similar credentials and often work within the same industries, but their core responsibilities differ in scope and focus.

What are the key skills and qualifications needed to thrive as an Operations Quality Analyst, and why are they important?

To excel as an Operations Quality Analyst, you need strong analytical skills, attention to detail, and a background in quality control, often supported by a degree in business, operations management, or a related field. Familiarity with data analysis tools, quality management systems (QMS), and certifications such as Six Sigma or ISO 9001 are typically required. Excellent problem-solving abilities, communication, and collaboration skills help you effectively identify issues and drive process improvements. These competencies are crucial for ensuring operational efficiency, compliance, and the consistent delivery of high-quality products or services.

What does an Operations Quality Analyst do?

An Operations Quality Analyst is responsible for monitoring and improving the quality of processes within an organization’s operations. They analyze data, review procedures, and identify areas where efficiency or quality can be enhanced. Their work often involves creating reports, recommending process changes, and ensuring that company standards and regulatory requirements are consistently met. Operations Quality Analysts play a key role in maintaining customer satisfaction and operational excellence by minimizing errors and optimizing workflows.

How much is the salary of a QA analyst?

The salary of a QA analyst typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications and skills in testing tools can earn higher salaries.

How does an Operations Quality Analyst typically collaborate with other departments to drive process improvements?

Operations Quality Analysts regularly work with cross-functional teams, including operations, compliance, and IT, to identify inefficiencies and implement solutions. They facilitate meetings to review workflow data, share findings, and recommend actionable changes. Effective collaboration often involves providing training or support to team members and following up on the impact of implemented improvements to ensure sustained quality standards. This close partnership across departments is crucial for maintaining consistent operational excellence.

What are top 3 skills for a BPO quality analyst?

A BPO operations quality analyst should have strong communication skills to evaluate agent performance effectively, attention to detail for accurate quality assessments, and proficiency with quality monitoring tools and data analysis software. These skills help ensure service standards are met and continuous improvement is achieved in a fast-paced call center environment.
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What job categories do people searching Operations Quality Analyst jobs look for? The top searched job categories for Operations Quality Analyst jobs are:
Operations Quality Analyst jobs near you
Infographic showing various Operations Quality Analyst job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $67,422 per year, or $32.4 per hour.
Quality Analyst

Quality Analyst

Integrity Marketing Group

Clearwater, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Integrity Marketing Group rating

8.1

Company rating: 8.1 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

10th of 48 rated marketing agency

Job description

Quality Analyst
Insurance Administrative Solutions
Clearwater, FL
About Insurance Administrative Solutions
Insurance Administrative Solutions (IAS), an Integrity company, is a third-party provider of comprehensive administrative solutions for our clients in the insurance industry. We offer a business process outsourcing solution that helps insurers optimize administrative workload, bolster their industry expertise, leverage emerging technologies, and streamline operations. With strong industry knowledge, we deliver value to our customers by providing compassionate customer service, efficient processing, and quality results. Here at IAS, we embrace the fact that great things are only accomplished by working as a team. We believe that all of our employees have valuable input no matter the level. Our highly collaborative team environment offers each of our employees a place where they can excel.
Job Summary
Interface with various members of IT, Quality Assurance, Project Management, Business Analysts and Operations as well as vendors and clients to identify testing needs of the organization. The Quality Assurance Analyst will work with the QA Team on a per project basis to develop, execute test plans and run automation test scripts.
Candidate must be local. This is not a remote position, at this time.
Primary Responsibilities: (other duties may be assigned as necessary):
  • Testing in Windows, UNIX, and portal environments with traceability to requirements
  • Create, maintain, and execute test cases and scripts through coordination with QA Manager and Team, Project Managers, Developers, Stakeholders, clients and vendors
  • Familiar with automation practices and able to identify automation scripts
  • Coordinate testing with UAT including defect tracking, metrics, escalations, and coordination with client
  • Follow QA methodology and procedures
  • Work independently with minimal guidance from Manager
  • Accept and manage changing priorities and address issues swiftly and professionally
  • Act in accordance with established IAS Standard Operating Procedures
  • Maintain confidential information

Primary Skills & Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • Demonstrate successful hands on experience with test planning and execution
  • Have experience creating test documentation to include plans, cases, scripts
  • Have experience with defect tracking tools, reports, and metrics
  • Have experience in working with vendors and clients
  • Conform with and abide by all regulations, policies, work procedures, instructions and all safety rules
  • Demonstrate excellent written and verbal communication skills for varying levels within the organization
  • Display flexibility with priorities within a dynamic work environment
  • Exhibit self-direction and proactive problem solving
  • Use tact when expressing ideas or opinions to respond to objections successfully. Facilitation skills are preferred
  • Possess a broad technical knowledge of business unit's systems, processes, and procedures
  • Possess knowledge of commonly used concepts, practices, and procedures within the field.
  • Possess working knowledge of Microsoft Office, especially Excel and Word.
  • Possess Microsoft SQL Server skills, ability to write T-SQL SELECT Queries easily and quickly.
  • Possess Web languages skills, basic understanding of HTML, javascript, and CSS is desired.
  • Possess knowledge of automation practices and able identify test cases to automate
  • Understanding of API's and how to use basic API Test tools. Tools such as POSTMAN and SoapUI are desired.
  • Provide leadership, coaching, and/or mentoring
  • High School diploma or GED equivalent required, Associates Degree acceptable, Bachelor's Degree preferred
  • Prefer experience in Health Insurance industry
  • Prefer experience with JIRA and TFS
  • 4+ years QA Testing experience

Benefits:
  • Medical/Dental/Vision Benefits first of the month after hire date
  • 401(k) Company matching and contributions are immediately vested
  • 15 days PTO after 90 days
  • Referral program
  • 11 Paid Holidays
  • Employee Assistance Program
  • Tuition Reimbursement

Schedule:
  • Monday to Friday
  • 37 hour work week

About Integrity
Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.
Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.

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