Operations Program Manager Jobs in Rochester, NY

Job Title:Program Manager, Workforce Training & Support

Department:Clinical Operations

Location: Rochester Regional Health Home Care- 330 Monroe Avenue Rochester, NY 14607

Hours Per Week: 40 hours per week

Schedule: 8:00am-4:30pm or 8:30am-5:00pm Monday through Friday

Rochester Regional Health Home Care is the only home care provider in the region to earn a CMS 5-Star Quality of Patient Care rating, placing its CHHA among the top 3.5% of agencies nationwide. In addition, CHHA was recognized by U.S. News & World Report as a "High Performing Home Care Agency," further highlighting its commitment to exceptional patient care and clinical excellence.

Position Summary

This Program Manager oversees the full operations of Workforce Training Programs. This position leads program implementation, ensures compliance with DOH/SED training requirements, coordinates regional training partners, manages grant deliverables, and supports successful trainee progression across PCA, HHA, and CNA pathways.

The role is responsible for the daytoday management of training activities, subcontractor oversight, data tracking, performance outcomes, and ensuring that trainees receive coordinated training, support services, and a clear connection to employment opportunities.
This is a grant-funded position. Continuation of the role is contingent upon the availability of grant funding and program approval.

Key Responsibilities

Program & Grant Management

• Lead overall implementation and daily operations of the Regional Direct Caregiver Training Center and Support Hub.
• Ensure the Center meets all DOH/SED regulatory and certification requirements for PCA, HHA, and CNA training.
• Oversee delivery of inperson, hybrid, and distancelearning modalities.
• Manage grant objectives, timelines, deliverables, and required documentation.
• Support Alternative Competency Demonstration (ACD) activities directly or through approved partners.
  

Operational Leadership

• Develop and maintain training schedules, class calendars, and capacity plans across the full region.
• Oversee enrollment processes, attendance, stipend distribution, travel reimbursement, and trainee verification.
• Ensure accurate recordkeeping, compliance documentation, and auditready files.
• Implement systems for data tracking, reporting, performance dashboards, and outcome metrics.
• Coordinate facility and instructional needs (classrooms, technology, equipment, materials).
  

Partnership & Stakeholder Coordination

• Manage relationships with subcontracted training providers, community organizations, and employer partners.
• Coordinate with external partners for training components not offered internally (e.g., CNA programs, ACD providers).
• Support outreach and recruitment strategies to build the trainee pipeline.
• Maintain relationships with regional employers to ensure job placement pathways.
  

Trainee Success & Support Hub Integration

• Collaborate closely with the Support Coordinator / Life Coach to support trainee success.
• Ensure trainees receive jobreadiness support, benefit counseling, remediation, and coaching services.
• Monitor trainee progression and intervene when barriers arise.
• Ensure trainees receive information and access to all three training levels (PCA, HHA, CNA) without restriction.
  

Reporting & Compliance

• Prepare and submit all required grant reports, including enrollment, completion, placement, and expenditure data.
• Maintain compliance with DOH, SED, labor standards, and grant requirements.
• Conduct qualityassurance reviews of training delivery and support services.
• Ensure program meets all documentation, tracking, and regulatory expectations.
  

Required Qualifications

• Bachelor's degree required (Healthcare Administration, Public Health, Education, Workforce Development, Human Services, Business, or related field).
• Minimum 3years of experience in workforce development, training program leadership, healthcare operations, grant management, program administration or project management in a community, educational, or healthcare setting.
  

Preferred Qualifications

• Master's degree preferred
• Experience in PCA, HHA, or CNA training programs and familiarity with DOH/SED training standards.
• Strong understanding of the direct care workforce and longterm care, home care, and communitybased service environments.
• Demonstrated project management, partnershipbuilding, and organizational skills to manage multisite, compliancedriven programs.
• Strong communication, data reporting, and problemsolving abilities; capable of supporting trainees facing barriers.
• Proactive, solutionsoriented leader who operates independently and effectively in a fastmoving, highly regulated environment.

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE:

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.