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Victaulic

Process Controls Manager

Easton, PA

Partner with Sales Operations leadership to align processes with strategic objectives and evolving sales models. Controls, Compliance & Data Integrity Design and maintain operational controls to ...

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How much do operations process leader jobs pay per hour?

As of May 30, 2026, the average hourly pay for operations process leader in the United States is $27.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $31.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Operations Process Leader, and why are they important?

To thrive as an Operations Process Leader, you need strong analytical skills, process optimization expertise, and a relevant bachelor's degree in business, engineering, or a related field. Familiarity with Lean Six Sigma methodologies, ERP systems, and process mapping tools is typically required. Exceptional leadership, communication, and problem-solving abilities help you motivate teams and drive continuous improvement. These skills ensure streamlined operations, enhanced productivity, and effective change management within an organization.

How does an Operations Process Leader typically collaborate with cross-functional teams to drive process improvements?

An Operations Process Leader frequently works with teams from departments such as production, quality assurance, supply chain, and IT to streamline workflows and implement best practices. Collaboration often involves leading process mapping workshops, gathering feedback from stakeholders, and coordinating pilot projects to test new solutions. Effective communication and facilitation skills are essential, as the role requires translating operational goals into actionable plans that align different teams. This collaborative approach not only improves efficiency but also fosters a culture of continuous improvement within the organization.

What are Operations Process Leaders?

Operations Process Leaders are professionals responsible for overseeing and optimizing the efficiency of business processes within an organization. They analyze workflows, identify areas for improvement, and implement best practices to ensure smooth operations. Their role often involves coordinating between departments, managing process changes, and ensuring that operational goals are met. Operations Process Leaders play a critical role in driving organizational success by promoting continuous improvement and operational excellence.
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Operations Process Leader jobs near you
Infographic showing various Operations Process Leader job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $58,139 per year, or $28 per hour.

Product Operations Process Automation Co-op

IDC Research Inc.

Boston, MA • On-site

Full-time

Posted 2 days ago

Job description

Overview
About the Role & Team
Do you get satisfaction from untangling messy processes, finding the step that shouldn't exist, and building something cleaner in its place - especially when AI can do the heavy lifting?
As a Product Operations Process Automation Co-op, you'll work directly alongside IDC's Director of Product Operations to map, streamline, and begin automating the manual processes that keep IDC's product catalog, fact sheets, and operational systems current and accurate. This is not a passive, observational role. You'll identify where repetitive work can be accelerated or eliminated through AI tools and automation, and you'll help build the lightweight solutions that make it happen.
You'll be embedded in IDC's Business Operations team - the operational backbone behind IDC's world-class technology market research and advisory business - and your work will have direct, visible impact on the teams that produce and deliver IDC's research every day.
What You'll Do
Process Mapping & Automation
Your core focus will be identifying, documenting, and automating the manual processes that keep IDC's operational systems running - freeing up time, reducing error, and improving reliability across the business.
  • Map current-state workflows for the product catalog, fact sheets, and other operational data systems to identify where manual effort is concentrated and where errors most commonly occur
  • Design improved future-state processes that reduce repetitive work, improve data accuracy, and create more scalable operating patterns
  • Build lightweight automation solutions - using AI tools, scripting, or workflow platforms - that eliminate manual steps and improve the reliability of IDC's operational data
  • Work with the Director of Product Operations to prioritize automation opportunities based on impact, feasibility, and alignment with 2026 business priorities
  • Document new processes and automation logic clearly so that solutions are maintainable and transferable across co-op cohorts
AI-First Process Improvement
  • Identify opportunities to embed AI tools into Business Operations workflows, with a focus on tasks that are repetitive, rule-based, or time-intensive
  • Experiment with AI-assisted processes - including Claude and other tools - to accelerate data maintenance, content updates, and operational reporting
  • Share findings and working prototypes with the broader team through IDC's AI Playground sessions, helping surface best practices that others can adopt
  • Evaluate automation tools and platforms (Power Automate, Python scripts, low-code solutions) and recommend approaches that fit IDC's technical environment
Product Catalog & Operational Data Integrity
  • Support the accuracy and completeness of IDC's product catalog and fact sheets by identifying gaps, inconsistencies, and outdated entries that automation can help address
  • Develop lightweight quality-checking processes or tools that flag data issues before they create downstream problems for Product, Sales, or Marketing teams
  • Work with cross-functional stakeholders to understand how operational data is used, where hand-offs break down, and where automation can improve reliability at the seams
Operating Model & Process Design Support
  • Support the rollout of IDC's evolving operating model by helping document, design, and improve core business processes tied to research delivery and operational systems
  • Contribute to Program NEXUS - IDC's initiative to optimize market intelligence production for greater speed, quality, and operating performance - by identifying automation opportunities within its scope
  • Help develop governance frameworks and workflow standards that make improved processes stick and scale
What You'll Gain
  • Hands-on experience building and deploying process automation at a global technology market research firm
  • Direct partnership with a senior operational leader, with exposure to how product operations strategy is shaped and executed
  • Practical skills in process mapping, AI-assisted automation, and workflow design - applicable across industries and functions
  • Direct involvement in building AI-powered solutions that reduce manual work and improve operational accuracy across IDC
  • A front-row seat to IDC's AI First transformation - and a chance to be one of the people actually building it
  • Opportunities to present your automation solutions and findings to Business Operations and Product Operations leadership
  • A portfolio-worthy project: by the end of the term, you'll have mapped real workflows, built working automations, and measurably reduced manual effort

What You Bring
  • Currently enrolled in an undergraduate or graduate program in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field
  • Strong interest in process automation, operational systems, or business technology - you find inefficiency genuinely frustrating and want to fix it
  • Experience using AI tools, ideally Claude, in coursework, internships, or personal projects to accelerate or automate work
  • Familiarity with Python, SQL, or workflow automation tools (Power Automate, Zapier, or similar); proficiency in Excel and PowerPoint required
  • Strong analytical and documentation skills - you can map a messy process, spot the problem, and explain the solution clearly to both technical and non-technical audiences
  • Organized and detail-oriented, with the ability to manage multiple workstreams in a fast-paced environment without losing track of the details that matter
  • Comfortable working across business and technical teams; collaborative, curious, and self-directed - you don't wait to be told what needs fixing
  • Hybrid schedule, working in our Boston office 2-3 days per week.

Why This Role Stands Out
At IDC, your work helps shape how the world understands technology and where it goes next. You collaborate with curious, high-caliber colleagues who value rigor, integrity, and shared success. As the premier global provider of trusted technology intelligence, IDC equips business and technology leaders with the evidence they need to make confident decisions. Our insights inform strategy, investment, and innovation across industries and regions.
Recognized by IIAR as Analyst Firm of the Year for five consecutive years, IDC sets the standard for credibility and impact. With more than 1,000 analysts worldwide and a truly global perspective, we combine deep expertise with practical relevance. Here, your ideas matter, your voice is heard, and your contributions provide the insights leaders rely on every day. It is meaningful work, backed by a culture that supports growth, collaboration, and long-term career development with a globally respected brand.
Compensation Transparency
At IDC, we are committed to fair and equitable pay practices. Employees are compensated equitably for their work, aligned with their skills and experience. Salary and incentive structures are determined through a rigorous process that considers experience, education, certifications, role-specific requirements, internal equity, and verified U.S. market data from an independent third-party partner.
The expected total annual compensation, depending on experience and education, is between $25 - $35 per hour.
Equal Opportunity Employer
IDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E-Verify.
IDC is currently able to employ remote workers in the following states: Arizona (AZ), California (CA), Colorado (CO), Connecticut (CT), Washington D.C. (DC), Florida (FL), Georgia (GA), Illinois (IL), Indiana (IN), Kansas (KS), Massachusetts (MA), Maryland (MD), Maine (ME), Michigan (MI), Minnesota (MN), Missouri (MO), Mississippi (MS), North Carolina (NC), New Hampshire (NH), New Jersey (NJ), New York (NY), Ohio (OH), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), South Carolina (SC), Tennessee (TN), Texas (TX), Utah (UT), Virginia (VA), Vermont (VT), Washington (WA), and Wisconsin (WI).
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