Operations Monitoring Specialist Jobs (NOW HIRING)

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At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

AECOM is seeking a Traffic Monitoring Specialist / Dispatcher / Call Center to be based in Detroit, MI. This is for an overnight shift (9pm - 5am) with weekends and some holiday hours required.

Position Details:

• Position is based out of client location near downtown Detroit, MI.
• Updating, and responding to scheduled and unscheduled traffic events and congestion with devices such as closed-circuit camera TV systems/ cameras, detectors, etc.
• Act like an emergency dispatcher within a call center environment dispatching responders via a two-way radio system to assist motorists, respond to events and other activities that require timely and efficient responses.
• Perform data entry functions.
• Ability to fluently work in multiple PC applications simultaneously.
• Possess exceptional organizational skills to effectively prioritize multiple tasks in real time and in potentially serious situations.
• Possess exceptional communications skills both in written & verbal forms to effectively receive, document & relay information from numerous sources.
• Works under direct supervision performing moderately complex technical work utilizing instructions, examples, and results from computer systems.
• Perform critical thinking functions and assessments and make decisions based upon circumstances.
• 24/7/365 Environment

Minimum Requirements:

• High School + no experience
• Background and drug/alcohol screening required
• Willing to work 24/7/365 operation - must be willing to work outside of standard business hours

Preferred Qualifications:

• 2 or more years of experience of surveillance and or CCTV monitoring
• Strong attention to detail
• Customer/Client relationship experience
• Ability to multi-task

• Sponsorship is not offered for this position

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.