Operations Monitoring Specialist Jobs (NOW HIRING)

Company Overview

At 4A Consulting, we turn complexity into opportunity. Founded in 2014 and headquartered in Baltimore, MD, we are a women-owned, boutique consulting firm specializing in delivering innovative, data-driven solutions to both the Federal Government and Fortune 500 clients. Our team blends deep industry knowledge with advanced technologies to design tailored strategies that drive measurable and sustainable outcomes. We pride ourselves on an agile, collaborative approach that helps organizations navigate challenges and seize emerging opportunities in a rapidly evolving digital landscape. At 4A, we don’t just deliver projects, we build trusted partnerships that empower our clients to lead with confidence in the digital age.

Position Overview

We are seeking seeking a Mainframe Monitoring Specialist (Night Shift, Thu-Mon) to provide continuous operational monitoring, problem determination, and technical support for enterprise mainframe environments at a large federal agency. This role ensures rapid response to system issues, minimizes outages, supports maintenance activities, and assists with facility and equipment planning. The Specialist interfaces with software teams, vendors, management, and facilities personnel to maintain the highest degree of mainframe uptime across multiple national support centers.
 

Key Responsibilities

• Identify, diagnose, and resolve complex system, network, and hardware issues in real time.
• Analyze and troubleshoot problems using COMM dumps, stand-alone dumps, JES3 dumps, LOGREC, OPSLOG, RMF, and SYSLOG.
• Provide technical guidance on isolating and resolving hardware and software issues.
• Coordinate with software teams and vendors to resolve application and z/OS operating system issues.
• Record and report incidents through ServiceNow (SNOW), vendor support systems, and the DSUSF SPRB Activity Log within required timeframes.
• Create and update charts, graphs, floor plans, CAD drawings, procedures, and specialized reports.
• Attend facilities planning and coordination meetings with building management and security stakeholders.
• Install and uninstall IT equipment; provide status updates on installations and complete related change tickets.
• Prepare work orders for facility modifications for network or hardware installations.
• Recommend cabling and hardware placement; develop installation plans for review.
• Assist in supporting open systems environments using ITSM best practices.
• Provide oral status reports to management on system problems, outages, and resolutions.
• Plan, coordinate, and oversee multi-vendor preventive maintenance, remedial service, and software testing.
• Reset systems, perform IMLs and IPLs before and after maintenance activities.
• Train other IT Specialists in problem resolution, maintenance planning, and proper documentation procedures.
• Update problem and change control records using SNOW.
• Coordinate secure data center access for vendors in partnership with OPSS personnel.

Required Qualifications

• Bachelor’s Degree + 5 years’ experience.
• Experience supporting large scale mainframe environments and associated peripheral devices.
• Strong knowledge of z/OS MVS, JES3, MIM, Top Secret, and mainframe attached storage technologies.
• Demonstrated ability to analyze systems dumps, logs, and performance data.
• Ability to diagnose and resolve complex hardware, software, and network issues under time-critical conditions.
• Experience using ServiceNow (SNOW) or comparable ITSM ticketing tools.
• Ability to create technical documentation, diagrams, and reports.
• Ability to coordinate with vendors, facilities, and internal support groups.
• Must be able to work fixed shifts in a 24x7 environment, including holidays and inclement weather conditions.
• Ability to provide clear written and oral communication to management.
• Expected to work onsite at our customer\''s location 5 days a week. 
• Ability to work Thu Mon (3:30 p.m. 12:00 a.m. Night Shift)

Preferred Qualifications

• Familiarity with FICON directors, coupling facilities, and mainframe cloud storage technologies.
• Experience with CAD tools for facility layout and planning.
• Knowledge of IT service management best practices (ITSM, ITIL).
• Experience coordinating large scale maintenance, vendor support, and multi team operations.
• Experience supporting open systems environments (servers, storage, network equipment).
• Ability to produce detailed technical installation plans, work orders, and specialized reports

Applicants must be legally authorized to work in the United States. Employer sponsorship is not available for this position.

Why Join 4A 

• Be part of a mission-driven, women-owned consulting firm with a reputation for excellence.
• Work on high-impact projects across federal and commercial clients.
• Collaborate in an inclusive, growth-oriented culture where innovation is valued.
• Access career development programs, mentorship, and learning opportunities.
• Enjoy a comprehensive benefits package, flexible work options, and a focus on work-life balance.

Equal Opportunity Statement

4A Consulting is an Equal Opportunity Employer committed to an inclusive hiring process. Applicants requiring a reasonable accommodation due to a disability may contact . This email is intended solely for accommodation requests.

Please note that 4A Consulting participates in the federal E-Verify program. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. 4A Consulting will only use E-Verify once you have accepted a job offer and completed the Form I-9.