This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation--with ...
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This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation--with ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with ...
This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with ...
Commercial Manager - MRO Services Reporting to the Director, Operational Services, the Commercial Manager is responsible for commercial leadership across Maintenance, Turnarounds, and Sustaining ...
New
Commercial Manager - MRO Services Reporting to the Director, Operational Services, the Commercial Manager is responsible for commercial leadership across Maintenance, Turnarounds, and Sustaining ...
New
Reporting to the Regional Operations Manager and functionally to HSSE Director, the successful candidate will have the opportunity to provide support to local HSSE Advisors, Coordinators, staff and ...
Reporting to the Regional Operations Manager and functionally to HSSE Director, the successful candidate will have the opportunity to provide support to local HSSE Advisors, Coordinators, staff and ...
Plant Manager- Calgary
Calgary, AB · On-site
CA$95K - CA$120K/yr
The Plant Manager is responsible for the day-to-day operations of the plant, including production, ensuring safety while optimizing efficiency, maintaining quality standards and managing staff to ...
Plant Manager- Calgary
Calgary, AB · On-site
CA$95K - CA$120K/yr
The Plant Manager is responsible for the day-to-day operations of the plant, including production, ensuring safety while optimizing efficiency, maintaining quality standards and managing staff to ...
Cannabis Store Manager
Calgary, AB · On-site
Responsible for the overall operation of their Cannabis location to improve service, program ... Two years of retail management experience * AGLC approval as a Qualified Cannabis Worker ...
Cannabis Store Manager
Calgary, AB · On-site
Responsible for the overall operation of their Cannabis location to improve service, program ... Two years of retail management experience * AGLC approval as a Qualified Cannabis Worker ...
As part of Brookfield - one of the largest alternative asset managers in the world - we harness our ... The Operations Coordinator supports and coordinates administrative support, Newstar support and ...
As part of Brookfield - one of the largest alternative asset managers in the world - we harness our ... The Operations Coordinator supports and coordinates administrative support, Newstar support and ...
Network Operations Lead
Calgary, AB · Hybrid
Reporting to the Sr. Manager, End User Services, As the Network Operations Lead you are a trusted advisor to senior leadership, influencing decisions and driving standardization, innovation, and ...
Network Operations Lead
Calgary, AB · Hybrid
Reporting to the Sr. Manager, End User Services, As the Network Operations Lead you are a trusted advisor to senior leadership, influencing decisions and driving standardization, innovation, and ...
Operations Location: Calgary, AB Type of employment: Permanent, Full Time (40 hours) THE ROLE We are currently hiring for a District Manager in Calgary to join our Western Canada Operations Team.
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Operations Location: Calgary, AB Type of employment: Permanent, Full Time (40 hours) THE ROLE We are currently hiring for a District Manager in Calgary to join our Western Canada Operations Team.
New
As a Supply Management Analyst, you'll be responsible for supporting and managing pipe desk operations within the energy sector, ensuring compliance with industry regulations and company policies.
New
As a Supply Management Analyst, you'll be responsible for supporting and managing pipe desk operations within the energy sector, ensuring compliance with industry regulations and company policies.
New
Project Manager - ICI (CB)
Calgary, AB · On-site
Prepare and present Operations Review Meeting (ORM) documentation to OM. * Manage submittals and shop drawings, assess all for conformance to contract specifications and resolve conflicts in ...
Project Manager - ICI (CB)
Calgary, AB · On-site
Prepare and present Operations Review Meeting (ORM) documentation to OM. * Manage submittals and shop drawings, assess all for conformance to contract specifications and resolve conflicts in ...
Reporting to the Operations Manager the Project Manager is responsible for providing overall project leadership and management for projects or portfolios with annual revenues of up to $50M. This role ...
Reporting to the Operations Manager the Project Manager is responsible for providing overall project leadership and management for projects or portfolios with annual revenues of up to $50M. This role ...
THE POSITION The Building Operations Coordinator supports the day-to-day facility operations of a ... This role acts as a key coordinator for the Computerized Maintenance Management System (CMMS) (e.g ...
New
THE POSITION The Building Operations Coordinator supports the day-to-day facility operations of a ... This role acts as a key coordinator for the Computerized Maintenance Management System (CMMS) (e.g ...
New
We have locations, operations, and deployment worldwide. Our vision at Avmax Group Inc. ("Avmax ... Organization and Time Management * Attention to Detail * Effective Written and Verbal Communication
We have locations, operations, and deployment worldwide. Our vision at Avmax Group Inc. ("Avmax ... Organization and Time Management * Attention to Detail * Effective Written and Verbal Communication
Operations Support Technician
Calgary, AB · On-site
The Operations Support Technician is a multi-faceted role designed to support all operational ... Manage parts inventory tracking, auditing, and restocking. * Shop Support: Assist the Shop ...
Operations Support Technician
Calgary, AB · On-site
The Operations Support Technician is a multi-faceted role designed to support all operational ... Manage parts inventory tracking, auditing, and restocking. * Shop Support: Assist the Shop ...
Reporting to the Operations Manager the Project Manager is responsible for providing overall project leadership and management for projects or portfolios with annual revenues of up to $50M. This role ...
Reporting to the Operations Manager the Project Manager is responsible for providing overall project leadership and management for projects or portfolios with annual revenues of up to $50M. This role ...
Operations Program Enablement Student Our internships and co-ops are designed to provide you with a business relevant project that will allow you to independently manage your own area of ...
Operations Program Enablement Student Our internships and co-ops are designed to provide you with a business relevant project that will allow you to independently manage your own area of ...
AltaGas - Engineer, Operations Reporting to the Lead Engineer, Operations the Operations Engineer ... Participate in the Management of Change (MOC) process by preparing technical documentation ...
AltaGas - Engineer, Operations Reporting to the Lead Engineer, Operations the Operations Engineer ... Participate in the Management of Change (MOC) process by preparing technical documentation ...
Network Operations Lead
Calgary, AB · Hybrid
Reporting to the Sr. Manager, End User Services, As the Network Operations Lead you are a trusted advisor to senior leadership, influencing decisions and driving standardization, innovation, and ...
Network Operations Lead
Calgary, AB · Hybrid
Reporting to the Sr. Manager, End User Services, As the Network Operations Lead you are a trusted advisor to senior leadership, influencing decisions and driving standardization, innovation, and ...
The Position The Sales Operations Specialist plays a key role within our Sales Operations team ... This role provides analytical support, manages sales tools and systems, develops dashboards and ...
The Position The Sales Operations Specialist plays a key role within our Sales Operations team ... This role provides analytical support, manages sales tools and systems, develops dashboards and ...
Operations Manager information
What is the difference between Operations Manager vs Supply Chain Manager?
| Aspect | Operations Manager | Supply Chain Manager |
|---|---|---|
| Required Credentials | Bachelor's degree in Business, Management, or related field; certifications like PMP or APICS are common | Bachelor's degree in Supply Chain, Logistics, or Business; certifications like CSCP or CPSM are common |
| Work Environment | Oversees daily operations across departments, managing staff and processes within a company | Focuses on procurement, logistics, and distribution, coordinating with suppliers and vendors |
| Employer & Industry Usage | Used across various industries including manufacturing, retail, and services | Primarily in manufacturing, retail, and logistics sectors |
While both roles involve managing processes and teams, an Operations Manager oversees overall company operations, whereas a Supply Chain Manager specializes in managing the supply chain logistics and procurement processes. The roles often overlap but focus on different aspects of business efficiency.
What do operations managers do?
The specific tasks and duties of an operations manager depend on the type and size of the organization: small or large, for-profit, nonprofit, or governmental. In many organizations, operations managers oversee the daily operations of the company, including staffing schedules, professional development, strategic planning, and quality assurance.
What are the key skills and qualifications needed to thrive as an operations manager, and why are they important?
To thrive as an Operations Manager, you need strong leadership, analytical thinking, and organizational skills, often backed by a degree in business administration or a related field. Familiarity with ERP systems, project management software, and Lean or Six Sigma certifications is typically required. Excellent communication, problem-solving abilities, and adaptability are standout soft skills for this role. These skills and qualities are crucial for optimizing processes, driving team performance, and ensuring operational efficiency.
How much is an operations manager paid?
The average salary for an operations manager varies by industry and experience but typically ranges from $70,000 to $120,000 annually in many regions. Factors such as location, company size, and certifications can influence compensation levels.
More about Operations Manager jobs
- What are the common challenges operations managers face when coordinating between different departments?
- How to become an operations manager?
- What is an operations manager?
- What should be on an operations manager resume?
- What Is an Operations Manager and How to Become One
- Operations Manager Job Description Sample Template
What are the most commonly searched types of Operations jobs in Strathmore, AB? The most popular types of Operations jobs in Strathmore, AB are:
What cities near Strathmore, AB are hiring for Operations Manager jobs? Cities near Strathmore, AB with the most Operations Manager job openings:
Full-time
Medical, Dental, Vision, Life, PTO
Re-posted 9 days ago
Job description
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).
Key Responsibilities- Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
- Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
- Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
- Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
- Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
- Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
- Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
- Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
- Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
- Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)
Requirements
- Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
- Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
- Core capabilities:
- People leadership, coaching, performance management, and change delivery
- KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
- WFM fundamentals (forecasting, scheduling, real-time management, adherence)
- Quality assurance, training design, escalation/complaints management, and CX improvement
- Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
- Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)
Benefits
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- RPP - Group RRSP
- Group Life - AD&D - Critical Illness Insurance
- Paid Time Off Benefits
- Training & Development