Operations Manager Jobs in Georgetown, TX (NOW HIRING)

Operations Manager

We are seeking a results-driven Operations Manager with a strong background in operations, construction, home renovation, or related trades to join our branch leadership team. This role directly supports the General Sales Manager in overseeing all aspects of branch operations; ensuring projects run smoothly from warehouse to job site, managing third-party installation vendors, and delivering an exceptional customer experience. A key focus of this position is driving branch revenue while maintaining high-quality workmanship and service standards.

The ideal candidate will have proven experience in flooring or construction or renovation project management, warehouse operations, and customer service. You should be skilled in leading and motivating teams, coaching contractors and staff, and ensuring field execution meets both safety and quality expectations. A "hands-on" leader with a problem-solving mindset and the ability to adapt in a fast-paced environment will thrive in this role.

We're looking for someone ambitious, team-oriented, and ready to grow within our organization. Flexibility, ownership of results, and a willingness to travel or relocate for advancement are highly valued.

Support branch GM in all aspects including, training, maintaining quality and service standards, and profitability

Manage, coach, and monitor operations team

Lead educational meetings to drive performance and ensure representative's knowledge base

Assists in onboarding contractors

Address and resolve escalated customer issues to ensure timely, satisfactory settlement

Perform site visits for service issues or to verify the quality of installation vendor's work

Fill in for GM during planned or unplanned time off, high-volume periods, etc.

Problem solver who takes a proactive approach to resolve issues with a sense of urgency and improve service

Good judgment with the ability to make decisions with discernment, considering all sides

Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization

Positive, dynamic, and enthusiastic personality

Superior interpersonal skills with the ability to interact and communicate and build relationships with various personalities

Self-starter who can work independently with the motivation to grow

Flexible and able to manage shifting priorities or demands in a growing, fast-paced organization with a matrix management reporting structure

Efficient and organized with the capability to prioritize and use time effectively

3+ years of related experience including experience driving performance and leading teams

Experience within the home improvement industry preferred but not required

Familiarity with diverse flooring products (hardwood, carpet, tile, laminate, etc.) is a plus

BA/BS or equivalent combination of education and experience preferred

Must possess a valid driver's license and acceptable driving record

Basic MS Office skills (Excel, Word, PowerPoint, and Outlook)

Must be able to effectively articulate and train one on one or small groups

Schedule: Monday through Friday, starting at 7 am or earlier, and alternating Saturdays with the flexibility to take after-hours calls

Travel: (25-50% of the time) within a 75-mile radius as needed

Casual work environment

Team building events such as doughnut day, holiday luncheons, barbecues, etc.

Medical Insurance with several plan options including a Health Savings Account

Prescription Drug Coverage

Dental Insurance

Vision Insurance

Life Insurance and AD&D

Short-term & Long-term Disability

Ancillary Insurance for Accident, Critical Illness, Long-term dependent care, and more...

Paid Holidays

Vacation time that grows with years of service

Sick time

An employee discount purchasing program

50Floor is on a mission to provide quality flooring by providing customers with a convenient, and enjoyable, in-home shopping experience across the US.

We believe that exceptional flooring inspires, connects, and defines the most important space in our customers' lives, their homes. At 50Floor, we create spaces that bring families together at an affordable price.

Based in Atlanta, 50Floor also serves customers in our many locations throughout the United States. Our growth and achievements can be traced back to a single common denominator - a desire to be the best.

Since the beginning, we have been lucky to have had dedicated employees, sales representatives, and installation experts who have made 50Floor the company we are today. We are glad you have been selected to join our growing team and become part of the 50Floor family.