Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes.
Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes.
Manager-Operations
Essex Junction, VT · On-site
$57K - $92K/yr
Service Cost Control (fleet maintenance, materials & supplies, hourly time management) Principal ... Ensure safety standards are met or exceeded and that all operations are in regulatory compliance
Manager-Operations
Essex Junction, VT · On-site
$57K - $92K/yr
Service Cost Control (fleet maintenance, materials & supplies, hourly time management) Principal ... Ensure safety standards are met or exceeded and that all operations are in regulatory compliance
Facility Operations Manager This position requires an active Secret clearance to be considered. The Facility Operations Manager will assist with CBP's acquisition; funding management and budget tasks ...
Facility Operations Manager This position requires an active Secret clearance to be considered. The Facility Operations Manager will assist with CBP's acquisition; funding management and budget tasks ...
Evening Operations Manager South Burlington
South Burlington, VT · On-site
$23.25 - $34.75/hr
Acts as Manager on Duty (MOD) and ensure all operational and service expectations are met in alignment with the company's standards and values. ESSENTIAL DUTIES AND RESPONSIBILITIES • Consistently ...
Evening Operations Manager South Burlington
South Burlington, VT · On-site
$23.25 - $34.75/hr
Acts as Manager on Duty (MOD) and ensure all operational and service expectations are met in alignment with the company's standards and values. ESSENTIAL DUTIES AND RESPONSIBILITIES • Consistently ...
Evening Operations Manager South Burlington
Burlington, VT · On-site
$23.25 - $34.75/hr
Acts as Manager on Duty (MOD) and ensure all operational and service expectations are met in alignment with the company's standards and values. ESSENTIAL DUTIES AND RESPONSIBILITIES • Consistently ...
Evening Operations Manager South Burlington
Burlington, VT · On-site
$23.25 - $34.75/hr
Acts as Manager on Duty (MOD) and ensure all operational and service expectations are met in alignment with the company's standards and values. ESSENTIAL DUTIES AND RESPONSIBILITIES • Consistently ...
Evening Operations Manager South Burlington
South Burlington, VT · On-site
$23.25 - $34.75/hr
Acts as Manager on Duty (MOD) and ensure all operational and service expectations are met in alignment with the company's standards and values. ESSENTIAL DUTIES AND RESPONSIBILITIES Consistently ...
Evening Operations Manager South Burlington
South Burlington, VT · On-site
$23.25 - $34.75/hr
Acts as Manager on Duty (MOD) and ensure all operational and service expectations are met in alignment with the company's standards and values. ESSENTIAL DUTIES AND RESPONSIBILITIES Consistently ...
Evening Operations Manager South Burlington
$23.25 - $34.75/hr
Acts as Manager on Duty (MOD) and ensure all operational and service expectations are met in alignment with the company's standards and values. ESSENTIAL DUTIES AND RESPONSIBILITIES • Consistently ...
Evening Operations Manager South Burlington
$23.25 - $34.75/hr
Acts as Manager on Duty (MOD) and ensure all operational and service expectations are met in alignment with the company's standards and values. ESSENTIAL DUTIES AND RESPONSIBILITIES • Consistently ...
Reporting into the Director of Product Operations, the Product Operations Manager - Softgoods is responsible for managing Softgoods Product workstreams from R&D projects through Inline Product ...
Reporting into the Director of Product Operations, the Product Operations Manager - Softgoods is responsible for managing Softgoods Product workstreams from R&D projects through Inline Product ...
Manager, Translations Operations
Burlington, VT · On-site
$63K - $68K/yr
The Breakdown The Manager, Translation Operations is responsible for managing Burton's global translation process, ensuring marketing assets are translated accurately, efficiently, and on schedule to ...
Manager, Translations Operations
Burlington, VT · On-site
$63K - $68K/yr
The Breakdown The Manager, Translation Operations is responsible for managing Burton's global translation process, ensuring marketing assets are translated accurately, efficiently, and on schedule to ...
Operations Supervisor
Morrisville, VT · On-site
$17 - $26/hr
When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all ...
Operations Supervisor
Morrisville, VT · On-site
$17 - $26/hr
When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all ...
As a Fixed Operations Branch Manager, this position must lead by example, develop an engaged team that is committed to providing the highest level of customer service and promoting our organization ...
As a Fixed Operations Branch Manager, this position must lead by example, develop an engaged team that is committed to providing the highest level of customer service and promoting our organization ...
Branch Manager of Fixed Operations
Plattsburgh, NY · On-site
$80K - $90K/yr
As a Fixed Operations Branch Manager, this position must lead by example, develop an engaged team that is committed to providing the highest level of customer service and promoting our organization ...
Branch Manager of Fixed Operations
Plattsburgh, NY · On-site
$80K - $90K/yr
As a Fixed Operations Branch Manager, this position must lead by example, develop an engaged team that is committed to providing the highest level of customer service and promoting our organization ...
Reporting into the Director of Product Operations, the Product Operations Manager - PLM Product Data is responsible for ensuring that accurate, complete information lives in the right systems at the ...
Reporting into the Director of Product Operations, the Product Operations Manager - PLM Product Data is responsible for ensuring that accurate, complete information lives in the right systems at the ...
Facility Operations Supervisor
Burlington, VT · On-site
$19.50/hr
As the Supervisor you will work the opposite schedule of the Facility Operations Manager and act as Manager on Duty when needed. You must be adaptable to meetall ofLife Time'sneeds. Job Duties and ...
Facility Operations Supervisor
Burlington, VT · On-site
$19.50/hr
As the Supervisor you will work the opposite schedule of the Facility Operations Manager and act as Manager on Duty when needed. You must be adaptable to meetall ofLife Time'sneeds. Job Duties and ...
Freight Operations Supervisor
Williston, VT · On-site
$59K - $74K/yr
Evaluate, manage, assign and supervise workloads and tasks * Supervise hourly staff across various operations and act as primary point of contact for workplace concerns and questions * Ensure ...
Freight Operations Supervisor
Williston, VT · On-site
$59K - $74K/yr
Evaluate, manage, assign and supervise workloads and tasks * Supervise hourly staff across various operations and act as primary point of contact for workplace concerns and questions * Ensure ...
Freight Operations Supervisor
$59K - $74K/yr
Evaluate, manage, assign and supervise workloads and tasks * Supervise hourly staff across various operations and act as primary point of contact for workplace concerns and questions * Ensure ...
Freight Operations Supervisor
$59K - $74K/yr
Evaluate, manage, assign and supervise workloads and tasks * Supervise hourly staff across various operations and act as primary point of contact for workplace concerns and questions * Ensure ...
Project & Operations Coordinator
South Burlington, VT · On-site
$24 - $27/hr
Operations Manager You keep projects moving. You keep customers happy. You keep the business running smoothly. We're a small, fast‑growing kitchen remodeling company specializing in cabinet ...
Quick apply
Project & Operations Coordinator
South Burlington, VT · On-site
$24 - $27/hr
Operations Manager You keep projects moving. You keep customers happy. You keep the business running smoothly. We're a small, fast‑growing kitchen remodeling company specializing in cabinet ...
Freight Operations Supervisor
Williston, VT · On-site
$59K - $74K/yr
Evaluate, manage, assign and supervise workloads and tasks * Supervise hourly staff across various operations and act as primary point of contact for workplace concerns and questions * Ensure ...
Freight Operations Supervisor
Williston, VT · On-site
$59K - $74K/yr
Evaluate, manage, assign and supervise workloads and tasks * Supervise hourly staff across various operations and act as primary point of contact for workplace concerns and questions * Ensure ...
The Terminal Operations Supervisor is responsible for managing the terminal employees and Enterprise Resource Planning (ERP) system to ensure customer deliveries are timely and efficient.
The Terminal Operations Supervisor is responsible for managing the terminal employees and Enterprise Resource Planning (ERP) system to ensure customer deliveries are timely and efficient.
The Terminal Operations Supervisor is responsible for managing the terminal employees and Enterprise Resource Planning (ERP) system to ensure customer deliveries are timely and efficient.
Quick apply
The Terminal Operations Supervisor is responsible for managing the terminal employees and Enterprise Resource Planning (ERP) system to ensure customer deliveries are timely and efficient.
Operations Manager information
See Colchester, VT salary details
$30.9K - $38.8K
20% of jobs
$40.8K is the 25th percentile. Wages below this are outliers.
$38.8K - $46.8K
20% of jobs
The median wage is $52.5K / yr.
$46.8K - $54.7K
14% of jobs
$54.7K - $62.6K
9% of jobs
$62.6K - $70.5K
11% of jobs
$72.2K is the 75th percentile. Wages above this are outliers.
$70.5K - $78.5K
6% of jobs
$78.5K - $86.4K
6% of jobs
$86.4K - $94.3K
4% of jobs
$94.3K - $102.2K
3% of jobs
$102.2K - $110.2K
2% of jobs
$110.2K - $118.1K
4% of jobs
$30.9K
$63.2K
$118.1K
How much do operations manager jobs pay per year?
What is the difference between Operations Manager vs Supply Chain Manager?
| Aspect | Operations Manager | Supply Chain Manager |
|---|---|---|
| Required Credentials | Bachelor's degree in Business, Management, or related field; certifications like PMP or APICS are common | Bachelor's degree in Supply Chain, Logistics, or Business; certifications like CSCP or CPSM are common |
| Work Environment | Oversees daily operations across departments, managing staff and processes within a company | Focuses on procurement, logistics, and distribution, coordinating with suppliers and vendors |
| Employer & Industry Usage | Used across various industries including manufacturing, retail, and services | Primarily in manufacturing, retail, and logistics sectors |
While both roles involve managing processes and teams, an Operations Manager oversees overall company operations, whereas a Supply Chain Manager specializes in managing the supply chain logistics and procurement processes. The roles often overlap but focus on different aspects of business efficiency.
What do operations managers do?
The specific tasks and duties of an operations manager depend on the type and size of the organization: small or large, for-profit, nonprofit, or governmental. In many organizations, operations managers oversee the daily operations of the company, including staffing schedules, professional development, strategic planning, and quality assurance.
What are the key skills and qualifications needed to thrive as an operations manager, and why are they important?
How much is an operations manager paid?
- What are the common challenges operations managers face when coordinating between different departments?
- How to become an operations manager?
- What is an operations manager?
- What should be on an operations manager resume?
- What Is an Operations Manager and How to Become One
- Operations Manager Job Description Sample Template

Home Depot rating
7.4
Based on 6,417 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
Position Purpose:
Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes-strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards.
Key Responsibilities:
- 30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance.
- 30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing & Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training & Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching & Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion "Voice of the Associate" initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards.
- 15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.
- 25%- Shared Manager on Duty -Opening & Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution & Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.
Direct Manager/Direct Reports:
- This Position typically Reports to Operation Assistant Manager
- This position has 4 Direct Reports
Travel Requirements:
- No travel required
Physical Requirements:
- Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
Working Conditions:
- Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Minimum Qualifications:
- Must be 18 years of age or older
- Must be legally permitted to work in the United States
- Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
- 1 year of relevant work experience, including management of people and retail operations.
Preferred Qualifications:
- At least 1 year prior merchandising and/or operational experience.
- At least 1 year leadership experience, preferably big box retail.
- Knowledge of the home improvement industry.
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 2 + years of previous related work experience
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- 1+ year of previous leadership Experience
Preferred Leadership Experience:
- 1+ year of previous leadership Experience
Certifications:
- None
Competencies:
- Action Oriented
- Decision Quality
- Collaborates
- Self-Development
- Situational Adaptability
- Communicates Effectively
- Customer Focus
- Manages Conflict
- Develops Talent
- Manages Conflict
For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents:
The pay range for this position is between $57,500.00 - $67,500.00
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About Home Depot
Sourced by ZipRecruiter
The Home Depot is the world’s largest home improvement specialty retailer, operating a vast network of warehouse-format stores across the United States, Canada, and Mexico. Founded in 1978, the company has established itself as the primary resource for building materials, lawn and garden products, and home décor. Its business model caters to two distinct customer bases: Do-It-Yourself (DIY) homeowners and "Pro" customers, such as professional contractors and tradespeople. Beyond product sales, the company offers an extensive suite of services, including professional installation and one of the largest tool rental operations in North America.
Industry
Retail and manufacturing
Company size
10,000+ Employees
Headquarters location
Atlanta, GA, US