Salary: 55,000-60,000
Operations Manager
Baton Rouge Primary Care Collaborative, Inc.
Reports To: Chief Executive Officer (CEO)
Status: Full-Time | Exempt
Location: Baton Rouge, Louisiana
Position Summary
Baton Rouge Primary Care Collaborative, Inc. is seeking an experienced and solutions-oriented Operations Manager to support the daily administrative and operational functions of our healthcare organization. This role serves as a key member of the leadership team and works directly with the CEO to improve operational efficiency, support compliance initiatives, strengthen internal processes, and ensure a positive experience for both patients and employees.
The ideal candidate is a strong communicator and organizer who can balance strategic thinking with hands-on execution. Experience within healthcare administration is strongly preferred, and familiarity with Federally Qualified Health Centers (FQHCs) is highly valued.
Key Responsibilities
Operational Leadership
- Support the CEO in overseeing day-to-day clinic and administrative operations
- Identify opportunities to improve workflows, efficiency, communication, and accountability across departments
- Assist in implementing operational goals, policies, and organizational initiatives
- Monitor operational performance and recommend process improvements
Policy & Compliance Administration
- Draft, revise, and maintain organizational policies, procedures, and operational documentation
- Assist with ensuring compliance with healthcare regulations, accreditation standards, and organizational requirements
- Support audits, reporting, and operational readiness initiatives
- Maintain knowledge of healthcare administrative best practices and regulatory updates
Team & Department Support
- Provide leadership and support to middle management and administrative staff
- Help coordinate cross-functional communication between departments
- Assist with employee coaching, accountability conversations, and operational follow-up
- Partner with leadership to support a culture of professionalism, collaboration, and service excellence
Administrative Oversight
- Assist with vendor coordination, office administration, scheduling oversight, and operational logistics
- Support onboarding, training coordination, and process implementation efforts
- Prepare reports, presentations, and operational summaries for leadership meetings
- Maintain organized operational records and documentation systems
Qualifications
Required
- 35 years of experience in operations management, healthcare administration, or a related leadership role
- Strong organizational, communication, and problem-solving skills
- Experience managing multiple priorities in a fast-paced environment
- Ability to maintain confidentiality and professionalism
- Proficiency in Microsoft Office and/or Google Workspace
Preferred
- Experience working in a healthcare setting, medical office, clinic, or community health environment
- Knowledge of FQHC operations, compliance standards, or grant-funded healthcare organizations
- Experience drafting policies and operational procedures
- Experience supporting executive leadership or organizational operations
Ideal Candidate Traits
- Proactive and self-directed
- Strong attention to detail
- Collaborative leadership style
- Comfortable navigating change and ambiguity
- Able to build structure and improve processes without losing the human element
Compensation & Benefits
Compensation will be based on experience and qualifications. Baton Rouge Primary Care Collaborative offers a collaborative, mission-driven environment focused on improving healthcare access and community outcomes.