The Operations Director provides strategic and day-to-day leadership across all operational functions of Griswold Home Care in Baton Rouge, LA. This senior role ensures high-quality, compliant, and client-centered care by overseeing caregiver staffing, regulatory compliance, client relations, and human resources. The Director collaborates with clinical leadership and the executive team to drive performance, support growth, and uphold the agency's mission of compassionate, dignified in-home care.
Responsibilities
Caregiver Scheduling & Staffing
- Manage scheduling to ensure adequate caregiver coverage, including nights, weekends, and holidays.
- Develop staffing strategies to minimize gaps, reduce overtime, and maintain care continuity.
- Collaborate with recruitment to maintain a qualified caregiver pool and address anticipated shortfalls.
- Analyze staffing data to improve scheduling efficiency and reduce cancellations.
- Serve as escalation point for urgent scheduling issues, coordinating real-time solutions.
Compliance & Licensing
- Monitor regulatory changes and implement operational updates to maintain compliance.
- Maintain accurate, audit-ready documentation including care plans, employee files, incident reports, and service logs.
- Oversee caregiver credentialing, background checks, and certification requirements.
- Develop, maintain, and communicate policies aligned with regulatory standards.
Client Relations
- Oversee client onboarding, including intake assessments, service agreements, and caregiver matching.
- Build strong relationships with clients and families, serving as primary escalation contact.
- Lead timely investigations into complaints and ensure proper documentation.
- Collaborate with care coordinators to monitor client status and adjust plans as needed.
Human Resources
- Partner with HR on recruitment, onboarding, performance management, and separation processes for caregivers and staff.
- Conduct and document disciplinary and coaching sessions in compliance with policy and law.
- Foster a positive workplace culture with high retention, morale, and accountability.
- Oversee orientation and ongoing training to ensure safe, quality care delivery.
- Maintain accurate employee records meeting regulatory requirements.
- Identify workforce development needs and support career growth.
General Operations & Leadership
- Collaborate with executives on strategic planning, budgeting, and growth initiatives.
- Prepare and present operational reports, KPIs, and staffing metrics regularly.
- Identify and implement process improvements in scheduling, compliance, intake, and HR workflows.
- Lead, mentor, and develop coordinators and support staff.
Requirements
- Minimum 6 years of progressive operations management experience, with at least 3 years in home care, home health, hospice, or related healthcare settings.
- Proven experience managing complex scheduling across multiple clients or service lines.
- Skilled in HR functions including hiring, performance management, and employee relations.
- Strong client relations skills with ability to de-escalate sensitive situations and ensure satisfaction.
- Excellent organizational skills to manage competing priorities in a fast-paced environment.
- Proficient with scheduling software and standard office tools (Microsoft Office).
- Bachelor's degree in healthcare administration, business, or related field — or equivalent experience.
Benefits
Compensation is commensurate with experience. We offer a competitive salary, paid time off, professional development support, and a collaborative team culture dedicated to making a difference in the lives we serve.
About the Company
Griswold Home Care of Baton Rouge, LA is committed to providing compassionate, dignified care to individuals in their homes. We support our team with a positive, mission-driven culture and opportunities for professional growth.
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