Operations Implementation Manager Jobs in Delaware

Company Overview:

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is hiring a Security Operations Center (SOC) Manager. The Security Operations Center (SOC) Manager is responsible for identifying, analyzing, and supporting events and incidents that may impact operations, employees, contractors, and passengers. The Security Operations Center (SOC) Manager serves as the primary point of contact for security-related alarms through enterprise security systems, including Video Surveillance Systems (VSS), Access Control Systems (ACS), and Intrusion Detection Systems (IDS). The role ensures timely detection, interpretation, and escalation of suspicious, malicious, or criminal activity while supporting the operational performance and safety of the organization.

Salary Range: $90,000 - $100,000 / year

RESPONSIBILITIES:

• Monitoring and Control Verification: Monitor VSS, ACS, and IDS systems to ensure continuous situational awareness; validate that controls operate as designed and identify system degradation or gaps; evaluate measures needed to resolve deficiencies; make recommendations for plan development and monitor and lead implementation
• Incident Detection, Analysis, and Response: Triage alarms using severity and risk frameworks; investigate alarm activations and analytical system alerts; initiate internal/external notifications, including law enforcement, control centers, and security leadership
• Evidence Handling and Documentation: Preserve digital evidence following chain-of-custody requirements; maintain complete, timestamped documentation of shift activity; generate defensible reports for audits, legal purposes, or regulatory use
• Operational Risk Intelligence: Identify recurring vulnerabilities and provide trend reporting; support enterprise risk register updates with observed patterns; provide expert-level recommendations for operational adjustments to mitigate risk potential
• Compliance and Audit Support: Support ISO internal audits and documentation reviews; implement corrective action tracking and continuous improvement activities

QUALIFICATIONS:

• Must possess one or more of the following:
  • Associate's degree in Criminal Justice
  • High school diploma or equivalent with a minimum of five (5) of years of experience in security operations, law enforcement dispatch, Security Operations Center or similar experience
• Ability to maintain job-related certifications which include, but are not limited to, National Crime Information Center and Commonwealth Law Enforcement Assistance Network (CLEAN) or applicable system clearance
• Minimum three (3) years of security operations, law enforcement dispatch, Security Operations Center or similar experience
• Ability to perform efficiently under pressure and with tight deadlines during emergency and non-emergency situations
• Must be familiar with industry standards and best practices for physical security (ASIS, APTA, ANSI, ISC, etc.)
• Interpersonal, organizational, and problem-solving skills, including a demonstrated ability to work effectively both independently and in a team or collaborative environment.
• Ability to communicate complex information efficiently and effectively and in a manner that meets bespoke audience needs, including senior-level leadership
• Proficiency in utilizing Microsoft Office, including SharePoint, Excel, Outlook, Word and PowerPoint
• Ability to handle pressure; fast-paced environment, and aggressive deadlines.
• Ability to proactively prevent and analyze problems and take appropriate immediate action
• Ability to engage in problem resolution and technical troubleshooting
• Project management skills

PREFERRED QUALIFICATIONS:

• Bachelor's degree in Criminal Justice
• Experience with VSS, ACS, IDS, and incident management platforms
• Experience with the administration, operation, and maintenance or installation of enterprise physical security systems, including Genetec-based access control systems (ACS), Lenel video surveillance systems (VSS), and/or intrusion detection systems
• Ability to work with autonomy.
• Previous experience in emergency dispatching (Police/Fire/EMS)

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k) plan
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.