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Operations Head Jobs in Calgary, AB (NOW HIRING)

A dedication to operational efficiency, investing in process and systems to improve team and ... ARITZIA Head to our About Us for the scoop on who we are and what we do. Aritzia is an Equal ...

... with head offices in London and wider global offices in New York, Dallas, San Diego, St Louis ... Monitor transportation constraints, apportionment, outages, and operational disruptions while ...

... with head offices in London and wider global offices in New York, Dallas, San Diego, St Louis ... Monitor transportation constraints, apportionment, outages, and operational disruptions while ...

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Operations Head information

Is head of operations a high position?

The head of operations is a senior leadership role responsible for overseeing daily business activities, strategic planning, and process improvements. It is generally considered a high-level position within an organization, often reporting to executive management such as the CEO or COO.

What are the key skills and qualifications needed to thrive as an operations head, and why are they important?

To thrive as an Operations Head, you need expertise in business operations, process optimization, and leadership, often supported by a degree in business administration or a related field. Familiarity with ERP systems, project management tools, and certifications such as Six Sigma or PMP are typically required. Exceptional problem-solving, strategic thinking, and communication skills help drive teams and foster cross-departmental collaboration. These skills are crucial for ensuring operational efficiency, achieving business goals, and navigating complex organizational challenges.

What does an operations head do?

An Operations Head oversees the daily operations of a company or organization, ensuring that business processes run smoothly and efficiently. They are responsible for managing teams, streamlining workflows, and implementing policies that support organizational goals. Their role often includes budgeting, resource allocation, and performance monitoring to maximize productivity and profitability. Operations Heads also collaborate with other department leaders to drive strategic initiatives and improve overall business performance.

How does the operations head typically collaborate with other department leaders to achieve organizational goals?

As Operations Head, you will work closely with leaders from departments such as finance, HR, sales, and supply chain to align operational strategies with overall business objectives. Regular cross-functional meetings and strategic planning sessions are common, ensuring that operations support and enhance the goals of each department. Effective communication and problem-solving skills are essential, as you may need to resolve conflicts, optimize processes, and drive company-wide initiatives. This collaborative approach is key to creating streamlined workflows and achieving organizational success.

What is the difference between Operations Head vs Operations Manager?

AspectOperations HeadOperations Manager
ResponsibilitiesStrategic planning, overseeing multiple departments, setting long-term goalsImplementing daily operations, managing teams, ensuring process efficiency
Required CredentialsBachelor's/Master's in Business, MBA often preferredBachelor's in Business or related field, relevant certifications
Work EnvironmentExecutive-level, strategic focus, cross-departmentalOperational focus, team management, process improvement
Industry UsageCommon in large organizations, corporate settingsFound in organizations of all sizes, manufacturing, services

The Operations Head typically holds a strategic, leadership role overseeing multiple departments and setting long-term goals, while the Operations Manager focuses on daily operational activities and team management. Both roles require relevant business credentials, but the Operations Head's scope is broader and more strategic.

What are the most commonly searched types of Operations jobs in Calgary, AB? The most popular types of Operations jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for Operations Head jobs? Cities near Calgary, AB with the most Operations Head job openings:
Infographic showing various Operations Head job openings in Calgary, AB as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Mid-Senior Hospitality Professionals

Hire Resolve.com

Calgary, AB

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 19 days ago


Job description

Hire Resolve is assisting hospitality organizations in hiring experienced hospitality professionals for a range of mid-senior level opportunities across Canada. This is a multi-role hiring campaign spanning several functions within the sector, including hotel and resort operations, food & beverage leadership, guest experience, events/banqueting, and revenue performance. These opportunities suit professionals ready to expand scope, lead teams, and progress toward senior leadership roles (e.g., Head of Department, Operations Manager, Cluster/Regional Manager, or General Manager level) as performance and business needs align.

Key Responsibilities
  • Lead day-to-day hospitality operations across accommodation, F&B outlets, banqueting/events, and/or multi-department environments to achieve service and financial targets
  • Drive guest experience standards, quality assurance, and service recovery processes to strengthen satisfaction and brand reputation
  • Manage staffing, scheduling, and team performance through coaching, training, and structured performance management
  • Oversee departmental budgets, forecasting, and cost controls, including labour productivity, procurement efficiency, and waste reduction
  • Implement SOPs, brand standards, and compliance processes aligned to Canadian workplace expectations, including OHS requirements and incident reporting
  • Maintain food safety and hygiene standards where relevant, including audit readiness and inspection preparation
  • Partner with sales, marketing, and revenue functions to optimize occupancy, ADR/RevPAR (where applicable), covers, and overall profitability
  • Manage supplier relationships, inventory control, and operational readiness for peak periods, group bookings, and special events
  • Produce operational reporting, analyze KPIs, and lead continuous improvement initiatives across service, efficiency, and quality
  • Support strategic initiatives such as new openings, refurbishments, or turnaround plans depending on assignment

Requirements

  • Diploma or bachelor's degree preferred (Hospitality Management, Business, or a related discipline); equivalent experience is considered
  • 5-12+ years of progressive hospitality experience (hotels, resorts, restaurants, contract catering, venues, leisure, or multi-site operations)
  • Demonstrated leadership capability, with experience managing teams and operational performance in service-focused environments
  • Strong operational and commercial acumen across budgeting, forecasting, labour planning, and KPI-driven decision-making
  • Familiarity with hospitality systems and reporting tools (e.g., PMS, POS, RMS, CRM, scheduling/labour management platforms, and advanced Excel)
  • Working knowledge of Canadian employment practices and health and safety expectations (including OHS compliance; requirements may vary by province)
  • Strong communication skills in English; French is an advantage for roles in Quebec and bilingual environments
  • Flexibility to support operational schedules, including evenings, weekends, and holidays, as required in hospitality

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development