Operations Director Jobs in Virginia (NOW HIRING)

Position: Operations Director

As Operations Director, you will play a critical role in driving the restaurant's overall performance and daily execution. You will oversee day-to-day operations with a focus on operational excellence, labor optimization, food cost control, and consistent delivery of an exceptional guest experience.

You will lead and develop high-capacity team members and leaders, building a culture of ownership, accountability, and continuous growth. Through intentional influence and servant leadership, you will align the team around clear expectations, measurable goals, and a shared commitment to excellence.

In partnership with the Operator and leadership team, you will help shape both the strategic direction and tactical execution of the business-translating vision into action, driving results, and ensuring sustainable, profitable growth while maintaining a culture of genuine care for guests and team members alike.

Ideal candidates will demonstrate:

Operational Excellence (Day-to-Day Leadership)- Owns and optimizes daily restaurant operations, ensuring systems, standards, and guest experience are executed with consistency and excellence.

Influence & Culture Leadership- Leads through influence, not position; builds trust, drives alignment, and shapes a high-performance culture across all levels of the team.

Labor Stewardship- Strategically manages labor to balance service excellence with financial performance, using data to forecast, schedule, and maximize productivity.

Food Cost & Financial Acumen- Maintains strong cost controls, protects inventory, minimizes waste, and drives profitability through disciplined operational practices.

Leader Development- Identifies, coaches, and develops high-capacity leaders; builds clear growth paths and succession plans to strengthen the leadership pipeline.

Strategic & Tactical Business Strategy- Thinks beyond daily operations to set long-term direction while executing short-term priorities that move the business forward.

Execution & Results Orientation- Turns vision into action, ensures follow-through, and consistently delivers measurable results aligned with business goals.

Servant Leadership- Leads by example, invests in others, and puts the success of the team and guests first.

Leadership Path & Training Process

At Chick-fil-A Spotsylvania Towne Centre, we believe in developing leaders from within and setting them up for long-term success. Here's what the journey to Operation Director looks like:

30-Day Probation Period

The first 30 days serve as a mutual evaluation period-for both you and our leadership team-to ensure the role and environment are the right fit.

Start as a Team Member 30-Day

All leadership candidates begin in a team member role to gain hands-on experience and understand the foundation of our restaurant culture and operations.

90-Day Leadership Training Program

After the probation period, qualified candidates will enter a structured 90-day Shift Leader training process. This includes mentorship, skill development, and on-the-job leadership training.

Operations Director

Upon successful completion of training and demonstrated alignment with our values, you'll be officially promoted to the Operations role.

Job Requirements / Prerequisites

• 1-2+ years of leadership experience in restaurant, retail, hospitality, or comparable operations environment
• Proven ability to lead leaders and influence at multiple levels of an organization
• Strong understanding of day-to-day restaurant operations, systems, and execution
• Ability to analyze data, identify trends, and make strategic and tactical decisions accordingly
• Ability to think strategically while executing tactically
• Skilled in setting clear expectations, providing real-time feedback, and holding others accountable
• Demonstrates a growth mindset with the humility and self-awareness to receive feedback, be coached, and continuously improve
• Demonstrates servant leadership and high emotional intelligence
• Models professionalism, integrity, and personal accountability
• Strong communicator with the ability to inspire, challenge, and align teams
• Champions a culture rooted inOwnership, Responsibility, Excellence, and Care
• Ability to work in a fast-paced, high-demand environment
• Willingness to work flexible hours, including early mornings, evenings, and Saturdays

Perks & Benefits:

• Competitive hourly pay + performance-based raises
• Bonus Opportunity
• Flexible hours to fit your schedule
• Structured leadership training & development
• Mentorship from the local Owner/Operator
• Free meals during shifts
• Paid Breaks
• Scholarship opportunities
• Sundays off - guaranteed
• A positive, values-driven work environment

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.