Summary
We Can't Wait to Meet You!
You're the engine that keeps a high-performance real estate team running.
At the Mark Nazzal Real Estate Group, the Operations Coordinator role goes far beyond administrative tasks - you are the architect of our systems, the master organizer, the guardian of quality, and the essential link that ensures a seamless client journey from initial lead to closing.
If you thrive in structured environments, excel at creating order, enjoy supporting a dynamic team, and want to contribute to a group that values energy, innovation, and excellence every day, this position is your perfect fit.
You'll collaborate directly with Mark, assist our agents, enhance our operational processes, and play a vital part in shaping the team's future. This is a unique chance to advance your career in real estate while helping deliver a refined, boutique-level client experience.
Responsibilities
Job Responsibilities:
- Collaboratively build, implement, maintain, and OWN all systems for internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention and recognition including events and moments campaigns, onboarding systems for new agents, and referrals.
- Assist as needed in creating and refining the systems of other departments, including but not limited to customer service, lead generation, agent recruiting, and tracking.
- Create and maintain the team's operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity Technology.
- Oversee all contracts through closing and listing launch.
- Keep the team leaders informed regarding any problems or issues that arise and help to develop solutions.
- Develop onboarding and training systems.
Qualifications
Desirable Qualifications:
- At least two years of experience in operations
- Outstanding organizational abilities with meticulous attention to detail
- Proactive and supportive leadership with a service-first problem solving mentality
- Adept at safeguarding the time and resources of leaders and team members
- True team player who takes full accountability
- Excellent, clear, and positive communication skills, both written and spoken
- Skilled in creating, documenting, following, and teaching systems/processes
- Competent in using Google Apps for Business
About-our-team
About Mark Nazzal Real Estate Group
At Mark Nazzal Real Estate Group, we're all about delivering best-in-class service to our clients. We embrace cutting-edge technology to expand our reach, foster collaboration, and deliver exceptional results. Our culture is all about empowerment and support. We show up each day with energy, ready to embrace challenges and growth, and our clients succeed because we invest in our team. When passionate people have access to the right education, tools, and support, success just happens. Come join us and discover the best version of yourself.