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Operational Support Specialist Jobs (NOW HIRING)

Triwill Group

$70K - $85K/yr

Our partner is looking for a Contracts Manager & Operational Support Specialist based in the United States. This is a fully remote opportunity for a contracts professional to play a central role in ...

Montecito Bank & Trust

Operations Support Specialist

Goleta, CA · On-site

$55K - $74K/yr

Operations Support Specialist Join Montecito Bank & Trust as an Operations Support Specialist! As ... Operational tasks include, but are not limited to, daily review and processing of debit card tasks ...

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How much do operational support specialist jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for operational support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

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Operational Support Specialist jobs near you
Infographic showing various Operational Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Operational Support Specialist (Corporate Support)

Miami Beach, FL • On-site

KW Property Management
See more jobs at KW Property Managementexternal

$17 - $20/hr

Full-time

Re-posted yesterday

KW Property Management & Consulting rating

5.3

Company rating: 5.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

The Operational Support Specialist plays a critical role in shaping the resident and guest experience by supporting front desk operations, amenity oversight, access control, and issue resolution, while maintaining a visible leadership presence in high-traffic and common areas. Amenity operations are an integrated function of this role and are not a standalone position.

Key ResponsibilitiesFront-of-House & Guest Experience

  • Serve as the first point of contact for residents, guests, and visitors

  • Deliver a professional, welcoming, and service-oriented experience

  • Manage guest inquiries, concerns, and complaints with calm, effective resolution

  • Provide information regarding property rules, amenities, and services

  • Maintain a visible presence in lobbies, common areas, amenity spaces, and exterior zones

  • Escalate issues appropriately while maintaining guest confidence and safety

Operational & Amenity Support

  • Support multiple properties and shifts within a designated region

  • Perform and support various FOH functions, including Front Desk (non-overnight), Amenity Attendant, Administrative Assistant, and other front-facing operational roles

  • Oversee pool, beach, fitness, and other amenity areas to ensure cleanliness, safety, and operational readiness

  • Monitor vendor performance related to amenities and report concerns to management

  • Ensure amenities are properly maintained, stocked, organized, and guest-ready at all times

  • Assist with towel service, fitness area upkeep, seating organization, and general amenity presentation

  • Support special events, projects, and service enhancements at the amenity level

Safety, Access & Compliance

  • Monitor and control building access in accordance with security and credentialing procedures

  • Ensure compliance with Association Rules and Regulations

  • Observe and report safety hazards, incidents, or malfunctions immediately

  • Track guest interactions, incidents, and resolutions using company systems and logs

Qualifications & Skills

  • Strong interpersonal, communication, and customer service skills

  • Proven experience in hospitality, concierge, security, property management, or guest-facing roles preferred

  • Ability to remain professional and composed in high-pressure situations

  • Versatility to support multiple FOH and amenity-related functions

  • Strong situational awareness and problem-solving abilities

  • Basic reporting, documentation, and administrative skills

  • Ability to work collaboratively with on-site teams and leadership

Schedule & Work Environment

  • Flexible availability, including evenings, weekends, and holidays

  • Ability to stand and walk for extended periods

  • Ability to work indoors and outdoors

  • Willingness to travel between KWPMC properties as operational needs require

Scope Clarification

This role is designed to provide integrated Front-of-House and Amenity operational support across properties. Responsibilities may vary by location and shift based on business needs. 

 
 
 
 
 
 

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