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Operational Support Agent Jobs (NOW HIRING)

via.com

Customer Support Agent

Fort Worth, TX · On-site

$19/hr

As a Customer Support Agent, you will manage key aspects of our day-to-day transit operations. You - along with your teammates - will be the go-to person for live troubleshooting decisions and will ...

ICONMA

Customer Support Agent

San Mateo, CA · On-site

$21.25 - $28.50/hr

Customer Support Agent Our client, an automotive company, is looking for a customer support agent ... Requirements include a minimum of 1 year of experience in customer service, support operations, or ...

Tixr

Fan Support Agent

$19.25 - $25.50/hr

Fan Support Agent Tixr's on a mission to transform the ticket buying experience with a modern ... Operational excellence * Maintain clear and accurate records of fan interactions within Intercom.

Lucas Systems

Technical Support Agent

Easley, SC · On-site

$20/hr

The Technical Support Agent will report directly to the Support Operations Manager and work closely with other Level 1 and Level 2 TSA's. Success will be dependent on the individual's ability to ...

Healthcare Finance Direct LLC

Provider Support Agent

$20 - $27/hr

The Provider Support Agent, also known as the B2B (Business to Business) or Merchant Support ... operation: * Sunday & Saturday - 4:30am-6:00pm (PST) * Monday - Friday - 4:30am-7:00pm (PST ...

5CA

German / English Gaming Support Agent

Gaming Support Agent As a Gaming Support Agent at 5CA, you'll handle customer support issues for an ... You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and ...

5CA

Japanese / English Gaming Support Agent

Gaming Support Agent As a Gaming Support Agent at 5CA, you'll handle customer support issues for an ... You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and ...

Ascend Vision

Patient Support Agent

Weslaco, TX · On-site

Patient Support Agent Thurmond Eye Associates has been serving Hidalgo, Starr, and Cameron Counties ... Provides operational support in delivery of patient care in a call setting environment. Responsible ...

5CA

French / English Gaming Support Agent

Gaming Support Agent As a Gaming Support Agent at 5CA, you'll handle customer support issues for an ... You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and ...

Acorn Stairlifts

Customer Support Agent

Orlando, FL · On-site

$17.50 - $23.25/hr

Customer Support Agent - Full-Time (On-Site) Join Our Growing Team at Acorn Stairlifts! Acorn ... with operations in over 84 countries. We are committed to improving customer mobility and ...

via.com

Customer Support Agent

Baton Rouge, LA · On-site

$18/hr

Customer Support Agent Baton Rogue, LA Via is on a mission to create public transportation systems ... Proactively manage daily operations, adapting to real-time input from drivers, riders, and the ...

Lucas Systems

Technical Support Agent

Easley, SC · On-site

$20/hr

The Technical Support Agent will report directly to the Support Operations Manager and work closely with other Level 1 and Level 2 TSA's. Success will be dependent on the individual's ability to ...

Via

Customer Support Agent

Fort Worth, TX · On-site

$19/hr

As a Customer Support Agent, you will manage key aspects of our day-to-day transit operations. You - along with your teammates - will be the go-to person for live troubleshooting decisions and will ...

5CA

English Gaming Support Agent - South Africa

Gaming Support Agent As a Gaming Support Agent at 5CA, you'll handle customer support issues for an ... You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and ...

Tixr

Fan Support Agent

Santa Monica, CA · On-site

$21 - $28.25/hr

The Opportunity As a Fan Support Agent, you will be the first point of contact for fans reaching ... Operational excellence * Maintain clear and accurate records of fan interactions within Intercom.

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Operational Support Agent information

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$19

$30

How much do operational support agent jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for operational support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What cities are hiring for Operational Support Agent jobs?

Cities with the most Operational Support Agent job openings:

What states have the most Operational Support Agent jobs?

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For Operational Support Agent jobs, the most frequently searched job titles are:

Customer Support Agent

Fort Worth, TX • On-site

via.com
See more jobs at via.comexternal

$19/hr

Other

Medical, Retirement

Re-posted 26 days ago

Job description

Customer Support Agent

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals.

As a Customer Support Agent, you will manage key aspects of our day-to-day transit operations. You - along with your teammates - will be the go-to person for live troubleshooting decisions and will collaborate with operations, support, and product optimization teams to help plan and improve our services. You will also help with many other types of tickets and tasks based on business needs.

This is an in-person position. You will be working from our office in Fort Worth, TX. Shift will be 5 days a week (4 weekdays and 1 weekend day)

What You'll Do:

  • Proactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues
  • Prioritize operational issues as a real-time point of contact and provide creative solutions for overseeing a live operation
  • Build strong cross-functional relationships across various Via teams and external partners
  • Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone and email.
  • Effectively prioritize live operational issues and take action based on the information received
  • Leverage knowledge of Via products and services to make ad hoc decisions with little guidance

Who You Are:

  • Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
  • Ownership mentality: take full responsibility for delivering great service to driver-partners
  • Proactive: able to think ahead and anticipate to prevent problems before they start
  • An empathetic and effective communicator: you excel at active listening and collaboration
  • Comfortable with ambiguity: make thoughtful choices between imperfect options
  • Maintain a solution-oriented mindset: persistent, creative, and cool under pressure
  • Observant and keen to improve: if something's not working, you come up with a better way
  • An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams

Compensation and Benefits:

  • Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
  • Salary Range: $19.00/hour
  • Shifts will be 5 days a week (4 weekdays + 1 weekend day)
  • Hours available (subject to change):
    • 3:30am - 12pm CT
    • 12pm - 8:30pm CT
    • 2pm - 10:30pm CT
  • We are proud to offer a generous and comprehensive benefits package, including medical plans and 401K matching.
  • Successful completion of a drug test is necessary for employment

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.

Apply