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Operational Support Agent Jobs (NOW HIRING)

Via

Customer Support Agent

Baton Rouge, LA · On-site

$18/hr

As a Customer Support Agent at Via, you will be the human connection between our technology and the ... Proactively manage daily operations, adapting to real-time input from drivers, riders, and the ...

Level Up

Customer Service Support Agent

$15.75 - $21.25/hr

Customer Service - Support Agent LevelUp is a specialized agency offering premier outsourcing ... operational, and back-office support. Our expansive team consists of skilled, passionate ...

via.com

Customer Support Agent

Granite Falls, NC · On-site

$18/hr

As a Customer Support Agent at Via, you will be the human connection between our technology and the ... Proactively manage daily operations, adapting to real-time input from drivers, riders, and the ...

Ascend Vision Partners

Patient Support Agent

Mcallen, TX · On-site

The Patient Support Agent (call center representative) position allows you to provide a welcoming ... Provides operational support in delivery of patient care in a call setting environment. Responsible ...

Ascend Vision Partners

Patient Support Agent

Mcallen, TX · On-site

The Patient Support Agent (call center representative) position allows you to provide a welcoming ... Provides operational support in delivery of patient care in a call setting environment. Responsible ...

County of Anson

Child Support Agent II

Wadesboro, NC · On-site

$42K - $44K/yr

Description Anson County Government Child Support Agent II Salary Grade: 65 ($42,203 - $44,311 ... The position will also be responsible for Emergency Shelter Operations duties. Essential Duties and ...

Anson County NC

Child Support Agent II

Wadesboro, NC · On-site

$42K - $44K/yr

The position will also be responsible for Emergency Shelter Operations duties. Essential Duties and ... If the absent parent is located in another state, Child Support Agent II must prepare all URESA ...

CACI

PKI Support Agent

North Charleston, SC · On-site

$23.26/hr

PKI Support Agent Job Category: Service Contract Act Time Type: Full time Minimum Clearance ... Provide client support (NAVY - SPAWAR/NIWC) regarding their day-to-day operational tasks. Develop ...

Cirrus Systems, Inc.

Technical Support Agent

Dallas, TX · On-site

$21 - $24/hr

The Technical Support Agent is responsible for providing fast, effective, and professional support ... Eliminate roadblocks in the way of smooth operations by promoting and embracing changes geared ...

GCI

Rural Support Agent

Anchorage, AK · On-site

$19.50 - $26/hr

... Agent will support the Rural Network Operations with preventative maintenance of satellite and ... supporting Network Operations in the rural communities in Alaska. ESSENTIAL DUTIES AND ...

PAR Technology

Technical Support Agent

PAR is looking for a career-driven, customer-focused Technical Support Agent to join our Call ... Resolve operational and technical issues quickly and efficiently * Log and manage incidents using ...

GCI

Rural Support Agent

Anchorage, AK · On-site

$19.25 - $25.50/hr

... Agent will support the Rural Network Operations with preventative maintenance of satellite and ... supporting Network Operations in the rural communities in Alaska. ESSENTIAL DUTIES AND ...

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Operational Support Agent information

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How much do operational support agent jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for operational support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

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Customer Support Agent

Baton Rouge, LA • On-site

Via
See more jobs at Viaexternal

$18/hr

Full-time

Re-posted 4 days ago

Key responsibilities

  • Manage daily operations by responding to real-time input from drivers, riders, and the Operations team.

  • Schedule and book rides for passengers to ensure a smooth and efficient customer experience.

  • Provide prompt support to drivers and passengers through telephone and email, addressing questions and concerns.

Job description

Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Customer Support Agent at Via, you will be the human connection between our technology and the people who depend on it -helping hundreds of thousands of riders and drivers across hundreds of cities every day. You'll keep our on-demand services running smoothly, sitting at the heart of our Operations team and gaining hands-on experience across operations, technology management, and on-demand mobility in a fast-moving, mission-driven environment.

What You'll Do:

  • Proactively manage daily operations, adapting to real-time input from drivers, riders, and the Operations team.
  • Schedule and book rides for passengers,  delivering smooth and efficient customer experience
  • Provide prompt, supportive assistance to drivers and passengers, by responding to questions or concerns with telephone and email support.
  • Effectively triage live operational issues and take action to prioritize customer satisfaction and ensure that any issues are resolved. 
  • Leverage knowledge of Via products and services to make ad hoc decisions with little guidance acting as the final decision-maker for escalated live support issues
  • Grow with your tasks and responsibilities, if you so choose, and increase your compensation accordingly.

Who You Are:

  • Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
  • Tech savvy, able to learn new software and adapt to changes
  • An empathetic and effective communicator who finds the right tone in any context and genuinely enjoys supporting people over the phone.
  • Calm under pressure and able to think on your feet - no prior call center experience required; what matters is a willingness to learn and a commitment to great service.
  • Proactive, Observant, and keen to improve: if something's not working, you come up with a better way while being able to anticipate and prevent problems before they start
  • An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams
  • Ownership mentality: take full responsibility for delivering great service to customers
  • Flexible and adaptable across different shifts; while we try to accommodate individual schedules, this role requires some availability outside standard hours to support our 24/7 operations.

What We Offer

  • Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
  • Salary Range: $18/hour, 8am-4:30pm M-F

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.


Apply