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Operational Support Agent Jobs in Texas (NOW HIRING)

via.com

Customer Support Agent

Fort Worth, TX · On-site

$19/hr

As a Customer Support Agent, you will manage key aspects of our day-to-day transit operations. You - along with your teammates - will be the go-to person for live troubleshooting decisions and will ...

Ascend Vision

Patient Support Agent

Weslaco, TX · On-site

Patient Support Agent Thurmond Eye Associates has been serving Hidalgo, Starr, and Cameron Counties ... Provides operational support in delivery of patient care in a call setting environment. Responsible ...

Via

Customer Support Agent

Fort Worth, TX

$19/hr

As a Customer Support Agent, you will manage key aspects of our day-to-day transit operations. You - along with your teammates - will be the go-to person for live troubleshooting decisions and will ...

Via

Customer Support Agent

Fort Worth, TX · On-site

$19/hr

As a Customer Support Agent, you will manage key aspects of our day-to-day transit operations. You - along with your teammates - will be the go-to person for live troubleshooting decisions and will ...

Ascend Vision

Patient Support Agent

Mcallen, TX · On-site

Patient Support Agent Our mission is to provide quality, accessible and patient-centered eye care ... Provides operational support in delivery of patient care in a call setting environment. Responsible ...

Ascend Vision Partners

Patient Support Agent

Weslaco, TX · On-site

The Patient Support Agent (call center representative) position allows you to provide a welcoming ... Provides operational support in delivery of patient care in a call setting environment. Responsible ...

Ascend Vision Partners

Patient Support Agent

Weslaco, TX · On-site

The Patient Support Agent (call center representative) position allows you to provide a welcoming ... Provides operational support in delivery of patient care in a call setting environment. Responsible ...

Ascend Vision Partners

Patient Support Agent

Weslaco, TX · On-site

The Patient Support Agent (call center representative) position allows you to provide a welcoming ... Provides operational support in delivery of patient care in a call setting environment. Responsible ...

Ascend Vision Partners

Patient Support Agent

Mcallen, TX · On-site

The Patient Support Agent (call center representative) position allows you to provide a welcoming ... Provides operational support in delivery of patient care in a call setting environment. Responsible ...

Ascend Vision Partners

Patient Support Agent

Mcallen, TX · On-site

The Patient Support Agent (call center representative) position allows you to provide a welcoming ... Provides operational support in delivery of patient care in a call setting environment. Responsible ...

Ascend Vision Partners

Patient Support Agent

Mcallen, TX · On-site

The Patient Support Agent (call center representative) position allows you to provide a welcoming ... Provides operational support in delivery of patient care in a call setting environment. Responsible ...

Cirrus Systems, Inc.

Technical Support Agent

Dallas, TX · On-site

$21 - $24/hr

The Technical Support Agent is responsible for providing fast, effective, and professional support ... Eliminate roadblocks in the way of smooth operations by promoting and embracing changes geared ...

Cirrus Systems, Inc

Technical Support Agent

Dallas, TX · On-site

The Technical Support Agent is responsible for providing fast, effective, and professional support ... Eliminate roadblocks in the way of smooth operations by promoting and embracing changes geared ...

AnswerOne

Bilingual Customer Support Agent

Mcallen, TX · On-site

$16 - $18.50/hr

What is a Customer Support Agent? Our technology allows us to be a virtual extension of our client's teams and to make a direct impact on their everyday operations. If you're a strong typist who ...

JSM & ASSOC LLC

BHS General Support Agent

Houston, TX · On-site

$17/hr

JSM Airport Services, LLC is seeking a highly motivated General Support Agent at George Bush ... The primary function of this position is to provide electro-mechanical operational, preventative ...

Rugiet Health

Patient Support Agent Part Time

Austin, TX · On-site

$17 - $19/hr

We are looking for a compassionate, detail-oriented, and highly communicative Patient Support Agent ... Operations--to ensure timely, accurate solutions. 4. Become a Product & Service Expert - Gain in ...

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Customer Support Agent

Fort Worth, TX • On-site

via.com
See more jobs at via.comexternal

$19/hr

Other

Medical, Retirement

Re-posted 27 days ago

Job description

Customer Support Agent

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals.

As a Customer Support Agent, you will manage key aspects of our day-to-day transit operations. You - along with your teammates - will be the go-to person for live troubleshooting decisions and will collaborate with operations, support, and product optimization teams to help plan and improve our services. You will also help with many other types of tickets and tasks based on business needs.

This is an in-person position. You will be working from our office in Fort Worth, TX. Shift will be 5 days a week (4 weekdays and 1 weekend day)

What You'll Do:

  • Proactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues
  • Prioritize operational issues as a real-time point of contact and provide creative solutions for overseeing a live operation
  • Build strong cross-functional relationships across various Via teams and external partners
  • Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone and email.
  • Effectively prioritize live operational issues and take action based on the information received
  • Leverage knowledge of Via products and services to make ad hoc decisions with little guidance

Who You Are:

  • Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
  • Ownership mentality: take full responsibility for delivering great service to driver-partners
  • Proactive: able to think ahead and anticipate to prevent problems before they start
  • An empathetic and effective communicator: you excel at active listening and collaboration
  • Comfortable with ambiguity: make thoughtful choices between imperfect options
  • Maintain a solution-oriented mindset: persistent, creative, and cool under pressure
  • Observant and keen to improve: if something's not working, you come up with a better way
  • An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams

Compensation and Benefits:

  • Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
  • Salary Range: $19.00/hour
  • Shifts will be 5 days a week (4 weekdays + 1 weekend day)
  • Hours available (subject to change):
    • 3:30am - 12pm CT
    • 12pm - 8:30pm CT
    • 2pm - 10:30pm CT
  • We are proud to offer a generous and comprehensive benefits package, including medical plans and 401K matching.
  • Successful completion of a drug test is necessary for employment

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.

Apply