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Operational Support Agent Jobs in Texas (NOW HIRING)

PLACE

Listing Agent

Austin, TX · On-site

$13K - $25K/mo

Summary The Listing Agent is responsible for helping homeowners successfully sell their properties ... With proven systems, strong lead generation, and full operational support, we help you focus on ...

MCI Careers

Inbound Customer Service Agent

Killeen, TX · On-site

$14/hr

We're looking for enthusiastic and service-driven Customer Support Agent to join our team! In this ... operations that extend across multiple countries. We deliver Customer Experience (CX), Business ...

MCI Careers

Inbound Customer Service Agent

Killeen, TX · On-site

We're looking for enthusiastic and service-driven Customer Support Agent to join our team! In this ... operations that extend across multiple countries. We deliver Customer Experience (CX), Business ...

MCI Careers

Inbound Customer Service Agent

Killeen, TX · On-site

We're looking for enthusiastic and service-driven Customer Support Agent to join our team! In this ... operations that extend across multiple countries. We deliver Customer Experience (CX), Business ...

MCI Careers

Inbound Customer Service Agent

Killeen, TX · On-site

$12.52 - $15.52/hr

We're looking for enthusiastic and service-driven Customer Support Agent to join our team! In this ... operations that extend across multiple countries. We deliver Customer Experience (CX), Business ...

Excel Fitness

MSC Specialist

Austin, TX · On-site

$17.50 - $23.50/hr

... agent metrics for three (3) consecutive months. * Lead by example and build effective relationships by inspiring and supporting others. * Strong knowledge and familiarity of Planet Fitness operations ...

US AVIATION SERVICES

Cargo Office Agent

Houston, TX · On-site

$15/hr

Job Title: Cargo Office Agent (Union) Location: [IAH - George Bush Intercontinental Airport ... Support supervisors and managers with administrative and operational needs as required * Perform ...

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Operational Support Agent information

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Experienced Call Center Operations Supervisor

Killeen, TX • On-site

MCI Careers
Computer and Electronic Product Manufacturing • 1 - 5K employees
Learn more about MCI Careersexternal

Full-time

Re-posted 18 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  

We are seeking an Experienced Operations Supervisor to lead a team of agents in delivering exceptional service across BPO campaigns. You’ll be responsible for performance management, coaching, and ensuring operational excellence.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Supervise daily operations and ensure adherence to KPIs and SLAs.
  • Monitor agent performance and provide regular coaching and feedback.
  • Manage schedules, attendance, and real-time adherence.
  • Handle escalated customer issues and ensure timely resolution.
  • Collaborate with QA and Training to support agent development.
  • Analyze performance reports and implement improvement strategies.
  • Foster a positive, high-performance team culture.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Associate Degree, Certification or Equivalent Combination of Training and Experience
  • Minimum 3 years of experience in a supervisory role in a BPO contact center.
  • Strong leadership, communication, and problem-solving skills.
  • Proficiency in contact center tools, CRM systems, and reporting platforms.
  • Ability to manage performance in a fast-paced environment.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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