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Operational Support Agent Jobs in Quebec (NOW HIRING)

Desjardins Group

Operations Support Agent

Sept-iles, QC · On-site

The work mode arrangement for the position is full-time on site The incumbent carries out various operational activities related to processes associated with caisse products and services. He or she ...

Agropur Cooperative

CA$84K - CA$105K/yr

Support production teams in achieving safety, quality, productivity, and cost objectives ... Maintain a strong presence on the production floor to coach teams and conduct operational health ...

Groupe Excelpro

Methods Agent

Montreal, QC · On-site

In the role of Methods Agent, your main responsibility will be to act as a liaison between ... Interpret electrical and mechanical plans to support operations. * Support factory acceptance ...

Groupe Excelpro

Methods Agent

Montreal, QC · On-site

In the role of Methods Agent, your main responsibility will be to act as a liaison between ... Interpret electrical and mechanical plans to support operations. * Support factory acceptance ...

Ts Imagine

Data Steward

Montreal, QC

... Support agent reliability by ensuring AI outputs are grounded in accurate, well-governed data Data ... Support & Operations Serve as L2 support for data incidents, questions, and production issues ...

Actalent

CA$30 - CA$40/hr

Agent méthodes - assemblage électrique Description du poste En tant qu'agent méthodes ... operations. * Support documentation and standardization of methods to facilitate training and ...

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Operations Support Agent

Sept-iles, QC • On-site

Desjardins Group
See more jobs at Desjardins Groupexternal

Full-time

Medical, Retirement, PTO

Posted 10 days ago

Job description

The work mode arrangement for the position is full-time on site


The incumbent carries out various operational activities related to processes associated with caisse products and services. He or she carries out supplemental transactions resulting from the transfer of activities to the various affected Desjardins components. More specifically, you will be required to :

  • Process and reconcile various reports and requests for all caisse sectors (e.g. Shared Services Centre reports, clearing, direct deposits and withdrawals, adjustments and monitoring of authorized transits, overdrawn accounts, inactive accounts, dividends, out-of-balance Trust, guarantee agendas, transactions related to collection items and discharges). As needed, perform required follow-up activities with members and customers.
  • Input, validate, and save various data in the system.
  • Carry out liaison activities with relevant Desjardins components (e.g. Shared Services Centre, AccesD Contact Centre, Business Centre, Student Service Centre). Process transaction notices and carry out ensuing activities and follow-up with members and customers, in accordance with established procedures.
  • Perform search requests; organize and produce requested information in accordance with established procedures.
  • Carry out filing and document management activities including purging and storage, in accordance with current practices and regulations.
  • As required, take transactional, convenience and informational calls from the AccesD Contact Centre. Propose customized and sustainable solutions and ensure the satisfaction of members and customers.
  • Ensure that activities are completed in a timely fashion and in accordance with prescribed quality standards.
  • Maintain the security of transactions and operations in accordance with current policies, practices and standards.

What we offer*

  • Competitive salary and annual bonus
  • 4 weeks of flexible vacation starting in the first year
  • Defined benefit pension plan that provides predictable, stable income throughout retirement
  • Group insurance including telemedicine
  • Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.
#LI-Onsite


What you bring to the table

  • High school diplomas in a related field
  • A minimum of two years of relevant experience
  • Please note that other combinations of qualifications and relevant experience may be considered
  • Knowledge of French required
Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Situational adaptability


Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

CAISSE DE SEPT-ILES (20335 / Conv_Col_00070) (2016-06-29 - )

Job Family

Administration (FG)

Unposting Date

2026-12-1

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