Operational Assistant Jobs in Toronto, ON (NOW HIRING)

Operational Resiliency Specialist

You will be working on a flexible hybrid schedule as part of Fidelity's dynamic working arrangement.

The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

Who We Are

At Fidelity, we've been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we're constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you'll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You'll have a wide range of opportunities to grow and develop your career in an inclusive environment where you'll feel valued and supported to be your best - both personally and professionally.

Business Overview

The Operational Resiliency Specialist supports the development and execution of Fidelity Canada's business continuity and operational resilience capabilities. This role works closely with business units to identify critical services, map key processes, and develop resiliency & continuity plans to ensure the organization can respond effectively to disruptions.

The role focuses on supporting runbook development, identify dependencies, business impact analysis (BIA), continuity planning, and operational readiness, while supporting crisis exercises and resilience initiatives. It partners with Business Resiliency leadership, Technology Resiliency, Cyber, and Risk teams to ensure alignment between business needs and recovery capabilities.

What You Will Do

• Business Impact Analysis: Identify critical processes, dependencies, critical vendors, and recovery priorities; maintain accurate process maps and recovery requirements.
• Business Continuity Planning: Support the development and maintenance of business continuity plans; validate strategies with stakeholders and identify gaps.
• Operational Resilience Program: Analyze processes to identify resiliency requirements and support mitigation strategies; align business continuity needs with technology recovery capabilities.
• Testing & Exercises: Assist in planning and executing continuity and crisis simulations; document results, track gaps, and support remediation efforts.
• Crisis Management: Support crisis response activities, command and control activities including coordination, communication, and maintaining readiness documentation.
• Stakeholder Collaboration: Partner with business units, Technology Resiliency, global resiliency, and Risk teams to ensure alignment of resilience and recovery strategies.
• Governance & Continuous Improvement: Maintain documentation, support audits and reviews, and contribute to the ongoing enhancement of resilience frameworks and processes including reporting and metrics.

What You Will Bring

• Minimum 5+ years of experience in business continuity, operational resilience, or risk-related roles
• Bachelor's degree in business, Technology, Engineering, or a related field, or equivalent work experience
• Experience conducting Business Impact Analysis (BIA), recovery runbooks, and process mapping
• Experience in developing and maintaining business continuity plans and recovery validation testing
• Strong analytical and documentation skills
• Experience working with business stakeholders across multiple functions
• Strong communication and facilitation skills
• Ability to translate business processes into structured recovery plans

Nice to Have:

• Experience in financial services or regulated environments
• Familiarity with operational resilience frameworks and regulatory expectations (e.g., OSFI, DORA)
• Certifications such as CBCP, MBCI, or equivalent
• Understanding of OSFI guidelines(i.e. E21), DORA.
• Certifications in business continuity or operational resilience
• Experience supporting crisis simulations, recovery testing scenarios or tabletop exercises
• Exposure to technology recovery concepts and dependencies

Current work authorization for Canada is required for all openings.

Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition. That's why we offer a competitive compensation package designed to support your success today-and your financial well-being tomorrow.

For this role, your total rewards include:

• Base Salary and Discretionary Performance Bonus: A competitive annual range of 105,000 to 129,000 based on your experience and qualifications.
• RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution-no employee matching required.

We're proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting represents an existing vacancy within our organization-an opportunity to step into a role where your talents will make a meaningful difference.

We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process. Every hiring decision is reviewed and finalized by our recruiters. If you choose to ask questions to the LinkedIn HR Hiring Assistant, please be mindful that the responses are not official and must be confirmed for accuracy and completeness by Fidelity. If you are selected for an interview, the recruiter who contacts you can best answer your questions.

Some of the ways we'll help you feel valued and supported as part of our team:

• Flexible working arrangements - 100% remote, hybrid, and in office options
• Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
• Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
• Parental leave top-up to 100% of your salary for a period of 25 weeks
• Up to $650 for home office equipment
• Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
• Diversity and inclusion programs, including an active network of Employee Resource Groups
• Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation
• We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada's Top 100 employers for the last five years.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans' status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

Canada's Top 100 Employers
o Greater Toronto's Top Employers
o Canada's Top Family-Friendly Employers
o Canada's Top Employers for Young People
Great Place To Work Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today's Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

LinkedIn Top Companies in Canada
Human Resource Director (HRD) - Best Place To Work
o HRD - 5-Star Benefit Program
o HRD - 5-Star Diversity & Inclusion Employer

Designations
Canadian Compassionate Companies - Certified
Benefits Canada's Workplace Benefits Award - Future of Work Strategy
TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
Canadian HR Reporter's Most Innovative HR Team