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Operation Support Analyst Jobs in Georgia (NOW HIRING)

Amicis Global

Sales Support Analyst Location: 5430 Metric Place, Peachtree Corners, GA,30071 Duration: 12+ Months ... The Sales Operations Programs Coordinator (Contingent) will support the coordination, facilitation ...

US Bank

Credit Support Analyst

Atlanta, GA · On-site

$25.63 - $34.18/hr

Supports Business Banking Relationship Managers and Underwriters with financial analysis spreading ... operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures ...

DIRTT

Desktop Support Analyst

Savannah, GA · On-site

$22 - $29.75/hr

Who You Are As a Desktop Support Analyst , you'll be a first point of contact for technical support ... Industry-standard certifications in IT support or helpdesk operations are a plus. What's In It for ...

inteletech

GDC Technical Support Analyst

Forsyth, GA · On-site

This position ensures seamless operation of Chromebook, chrome browser settings, user profiles and ... steps Analyze support trends to recommend improvements in device management and user experience ...

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How much do operation support analyst jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for operation support analyst in Georgia is $26.49, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $31.88 per hour, depending on experience, location, and employer.

What does an operation support analyst do?

An Operation Support Analyst is responsible for monitoring, analyzing, and improving organizational processes to ensure efficient daily operations. They provide technical support, troubleshoot system issues, generate reports, and assist in implementing new procedures or technologies. Their role often involves collaborating with various departments to identify operational bottlenecks and recommend solutions that enhance productivity and service quality.

What are the key skills and qualifications needed to thrive as an operation support analyst, and why are they important?

To excel as an Operation Support Analyst, you need strong analytical skills, attention to detail, and a background in business or information systems, often supported by a relevant degree. Familiarity with data analysis tools, ticketing systems, and enterprise software such as SQL, Excel, or ServiceNow is typically required. Excellent problem-solving abilities, communication, and teamwork are vital soft skills that help you efficiently address operational issues and support colleagues. These competencies ensure smooth business operations, quick resolution of technical challenges, and effective coordination across departments.

What are some typical challenges operation support analysts face when balancing multiple priorities?

Operation Support Analysts often juggle a variety of tasks such as troubleshooting system issues, supporting end-users, and maintaining documentation. A key challenge is prioritizing urgent incidents while ensuring that ongoing operational tasks are not neglected. Effective time management, clear communication with team members, and the ability to quickly assess the impact of different issues are essential. Collaborating closely with IT teams and other departments helps analysts address problems efficiently while maintaining operational stability.

What are popular job titles related to Operation Support Analyst jobs in Georgia?

For Operation Support Analyst jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Operation Support Analyst jobs in Georgia look for?

The top searched job categories for Operation Support Analyst jobs in Georgia are:

Operation Support Analyst jobs near you
Infographic showing various Operation Support Analyst job openings in Georgia as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $55,105 per year, or $26.5 per hour.

Accounting Software Support Analyst

CINC Systems

Duluth, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Accounting Software Support Analyst
Location: Hybrid (Georgia, USA) or Remote for Non-Local Candidates
POSITION OVERVIEW
The Accounting Software Support Analyst provides front-line technical support to CINC Systems clients, with a focus on accounting functionality, banking and payment workflows, and financial operations within the Cephai platform. This role diagnoses and resolves software issues, responds to customer inquiries, and documents cases in accordance with internal standards. The Accounting Software Support Analyst reports to the Support Supervisor or Manager and works cross-functionally with Product, Engineering, Training, and Implementation teams.
ABOUT CINC SYSTEMS
CINC Systems is the largest provider of accounting and management software in the community association management industry and the innovator behind accounting and banking integration. Founded in 2005 as the industry’s first SaaS offering, CINC now employs nearly 400 people and serves more than 1,000 management companies across 55,000+ associations, supporting more than 6 million doors.
In January 2024, Hg Capital made a significant investment in CINC to accelerate the company’s growth trajectory and drive rapid product development.
At CINC, innovation drives our growth and our people sustain it. We are proud of our humble, accountable, and team-oriented culture—and we are committed to building products and a workplace that create long-term value for our customers and our team.
RESPONSIBILITIES
Customer Support
  • Reproduce customer-reported accounting and payment issues to determine root cause and identify appropriate corrective action.
  • Resolve customer issues that do not require development team intervention, with particular depth in accounts payable, accounts receivable, bank reconciliation, and financial reporting workflows.
  • Provide accurate, professional responses to customers via email and phone, including step-by-step guidance on system features and workflows.
  • Document and route product modification and defect correction requests to the appropriate internal team and communicate status updates back to the customer.
AI-Assisted Workflows
  • Use enterprise AI tools—including Claude (Anthropic)—to research issues, draft and refine customer communications, and surface relevant knowledge base content.
  • Work within CINC’s AI-powered support ecosystem, including Support Assist (CINC’s AI Support Agent), to support faster and more consistent case resolution.
  • Apply AI-assisted workflows to triage, prioritize, and document cases.
  • Provide structured feedback on AI tool performance to support continuous improvement of prompts, outputs, and team-wide usage.
Documentation and Training
  • Create and maintain internal and customer-facing documentation for frequently asked questions and common issue resolution.
  • Author knowledge base articles for both internal and external audiences, ensuring content is accurate, clearly written, and structured for self-service use.
  • Train customers and internal staff on accounting system functionality and best practices.
  • Assist the Training and Implementation teams as needed.
REQUIREMENTS
Education
  • High School Diploma or equivalent required.
  • Associate’s or Bachelor’s degree in Accounting, Finance, or a related field preferred.
Experience
  • 2+ years of software support experience, preferably in a SaaS or accounting software environment.
  • Solid understanding of core accounting principles, including GAAP, accounts payable, accounts receivable, accrual and cash basis accounting, bank reconciliation, and financial reporting.
  • Familiarity with banking terminology and payment processes, including ACH, EFT, and lockbox workflows.
  • Experience working within a CRM or support ticketing system; Intercom experience preferred.
  • Familiarity with the community association management industry is a plus.
Technical Skills
  • Proficiency with Microsoft Office Suite.
  • Working knowledge of customer support and communication platforms, including Intercom.
  • Demonstrated ability to use enterprise AI tools—including large language models such as Claude and AI chatbot interfaces—as part of day-to-day work.
  • Ability to construct effective prompts, evaluate AI-generated outputs, and apply them accurately in customer-facing contexts.
CORE COMPETENCIES
  • Effective written and verbal communication skills, including the ability to explain financial concepts clearly to non-accounting audiences.
  • Detail-oriented, organized, and able to manage multiple priorities simultaneously.
  • Strong analytical thinking with the ability to break down complex accounting and system issues and identify root causes.
  • Self-directed with the ability to manage workload with minimal supervision.
  • Comfortable working in a fast-paced environment with evolving tools, processes, and AI-powered workflows.
WHY CINC
CINC is at an inflection point. We are transforming an industry-leading product company into an AI-Native services organization — and the Systems Administrator role is central to making that possible. You will not be maintaining the status quo. You will be architecting the operational infrastructure that powers the next chapter of CINC's growth. If you are someone who gets energy from untangling complexity, building things that scale, and working alongside sharp people who are serious about winning, this is your seat.

Benefits:

  • Great working environment
  • Work/life balance
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short-term amp; Long-term disability insurance
  • Flexible Spending Plan (childcare amp; healthcare)
  • 401K (matching available)
  • 136 hours of paid time off per year
  • 10 paid holidays per year
  • Bonus holiday: Your birthday is a paid day off!
  • 2 mental health/self-care days per year
  • Free snacks (when in office)
CINC Systems is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply