Guest Services Agent
$16 - $18/hr
A sign-on bonus of $500 is available for Qualified OnQ Certified applicants, if hired. * Must be a legal resident of the USA and authorized to work in the USA to apply.
Quick apply
$16 - $18/hr
A sign-on bonus of $500 is available for Qualified OnQ Certified applicants, if hired. * Must be a legal resident of the USA and authorized to work in the USA to apply.
Quick apply
$16 - $18/hr
A sign-on bonus of $500 is available for Qualified OnQ Certified applicants, if hired. * Must be a legal resident of the USA and authorized to work in the USA to apply.
$14.50 - $19.25/hr
Maintain thorough knowledge of the ONQ property management system and assist with reservations * Adhere to all accounting and cash handling procedures * Manage all guest requests and delegate tasks ...
Quick apply
$14.50 - $19.25/hr
Maintain thorough knowledge of the ONQ property management system and assist with reservations * Adhere to all accounting and cash handling procedures * Manage all guest requests and delegate tasks ...
If your career path isn't on track, get it OnQ! Grow your career with a global team dedicated to large-scale, complex project success. We take pride in providing a collaborative, accountable ...
If your career path isn't on track, get it OnQ! Grow your career with a global team dedicated to large-scale, complex project success. We take pride in providing a collaborative, accountable ...
Kenner, LA · On-site
$11.75 - $14.75/hr
Managing guest accounts, processing payments, and ensuring all information is entered accurately into the Hilton OnQ system. * The Solution: Solving guest issues on the fly with a "make it right ...
Quick apply
Kenner, LA · On-site
$11.75 - $14.75/hr
Managing guest accounts, processing payments, and ensuring all information is entered accurately into the Hilton OnQ system. * The Solution: Solving guest issues on the fly with a "make it right ...
If your career path isn't on track, get it OnQ! Grow your career with a global team dedicated to large-scale, complex project success. We take pride in providing a collaborative, accountable ...
Quick apply
If your career path isn't on track, get it OnQ! Grow your career with a global team dedicated to large-scale, complex project success. We take pride in providing a collaborative, accountable ...
Kenner, LA · On-site
$12 - $15.25/hr
Managing guest accounts, processing payments, and ensuring all information is entered accurately into the Hilton OnQ system. * The Solution: Solving guest issues on the fly with a "make it right ...
Kenner, LA · On-site
$12 - $15.25/hr
Managing guest accounts, processing payments, and ensuring all information is entered accurately into the Hilton OnQ system. * The Solution: Solving guest issues on the fly with a "make it right ...
San Antonio, TX · On-site
$67K - $90K/yr
If your career path isn't on track, get it OnQ! Grow your career with a global team dedicated to large-scale, complex project success. Our team members are consummate professionals who are well ...
San Antonio, TX · On-site
$67K - $90K/yr
If your career path isn't on track, get it OnQ! Grow your career with a global team dedicated to large-scale, complex project success. Our team members are consummate professionals who are well ...
Miami, FL · On-site
$16 - $17/hr
Hilton OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is ideal. Candidate must be hands-on, organized, team motivator and adhere to brand and hotel standards. This is not an ...
Quick apply
Miami, FL · On-site
$16 - $17/hr
Hilton OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is ideal. Candidate must be hands-on, organized, team motivator and adhere to brand and hotel standards. This is not an ...
Pueblo, CO · On-site
$48K - $65K/yr
OnQ PMS familiarity a plus * Strong communicator -- with guests, staff, and ownership * Flexible availability -- this is a 24/7 operation * Financial literacy: comfortable with P&Ls, labor cost ...
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Pueblo, CO · On-site
$48K - $65K/yr
OnQ PMS familiarity a plus * Strong communicator -- with guests, staff, and ownership * Flexible availability -- this is a 24/7 operation * Financial literacy: comfortable with P&Ls, labor cost ...
Accurately manage and operate the OnQ system at the front office, including all daily transactions and those which are not performed often, including Night Audit * Have knowledge of Food and Beverage ...
Accurately manage and operate the OnQ system at the front office, including all daily transactions and those which are not performed often, including Night Audit * Have knowledge of Food and Beverage ...
Kenner, LA · On-site
$11.75 - $14.75/hr
Managing guest accounts, processing payments, and ensuring all information is entered accurately into the Hilton OnQ system. * The Solution: Solving guest issues on the fly with a "make it right ...
Kenner, LA · On-site
$11.75 - $14.75/hr
Managing guest accounts, processing payments, and ensuring all information is entered accurately into the Hilton OnQ system. * The Solution: Solving guest issues on the fly with a "make it right ...
Philadelphia, PA · On-site
$25 - $30/hr
... S/OnQ) Audio and video/media (install projectors and /cut in speakers/program remotes/troubleshoot/etc.) Stays updated with new and current Audio/Video and Home Technologies Follows company policy ...
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Philadelphia, PA · On-site
$25 - $30/hr
... S/OnQ) Audio and video/media (install projectors and /cut in speakers/program remotes/troubleshoot/etc.) Stays updated with new and current Audio/Video and Home Technologies Follows company policy ...
$70K - $95K/yr
OnQ does not accept unsolicited resumes and should any be received from a third party they will not be considered, unless a signed agreement is in place. If you would like to discuss becoming a ...
New
$70K - $95K/yr
OnQ does not accept unsolicited resumes and should any be received from a third party they will not be considered, unless a signed agreement is in place. If you would like to discuss becoming a ...
New
Boise, ID · On-site
OnQ does not accept unsolicited resumes and should any be received from a third party they will not be considered, unless a signed agreement is in place. If you would like to discuss becoming a ...
Quick apply
Boise, ID · On-site
OnQ does not accept unsolicited resumes and should any be received from a third party they will not be considered, unless a signed agreement is in place. If you would like to discuss becoming a ...
Boise, ID · On-site
OnQ does not accept unsolicited resumes and should any be received from a third party they will not be considered, unless a signed agreement is in place. If you would like to discuss becoming a ...
Boise, ID · On-site
OnQ does not accept unsolicited resumes and should any be received from a third party they will not be considered, unless a signed agreement is in place. If you would like to discuss becoming a ...
OnQ does not accept unsolicited resumes and should any be received from a third party they will not be considered, unless a signed agreement is in place. If you would like to discuss becoming a ...
OnQ does not accept unsolicited resumes and should any be received from a third party they will not be considered, unless a signed agreement is in place. If you would like to discuss becoming a ...
Amarillo, TX · On-site
OnQ does not accept unsolicited resumes and should any be received from a third party they will not be considered, unless a signed agreement is in place. If you would like to discuss becoming a ...
Quick apply
Amarillo, TX · On-site
OnQ does not accept unsolicited resumes and should any be received from a third party they will not be considered, unless a signed agreement is in place. If you would like to discuss becoming a ...
OnQ does not accept unsolicited resumes and should any be received from a third party they will not be considered, unless a signed agreement is in place. If you would like to discuss becoming a ...
New
Quick apply
OnQ does not accept unsolicited resumes and should any be received from a third party they will not be considered, unless a signed agreement is in place. If you would like to discuss becoming a ...
New
Childress, TX · On-site
OnQ does not accept unsolicited resumes and should any be received from a third party they will not be considered, unless a signed agreement is in place. If you would like to discuss becoming a ...
New
Quick apply
Childress, TX · On-site
OnQ does not accept unsolicited resumes and should any be received from a third party they will not be considered, unless a signed agreement is in place. If you would like to discuss becoming a ...
New
Childress, TX · On-site
OnQ does not accept unsolicited resumes and should any be received from a third party they will not be considered, unless a signed agreement is in place. If you would like to discuss becoming a ...
New
Quick apply
Childress, TX · On-site
OnQ does not accept unsolicited resumes and should any be received from a third party they will not be considered, unless a signed agreement is in place. If you would like to discuss becoming a ...
New
$5.29 - $5.99
0% of jobs
$5.99 - $6.69
0% of jobs
$6.69 - $7.39
0% of jobs
$7.39 - $8.09
0% of jobs
$8.09 - $8.78
0% of jobs
$8.78 - $9.48
0% of jobs
$9.48 - $10.18
0% of jobs
$10.18 - $10.88
0% of jobs
$10.88 - $11.58
0% of jobs
$12.28 is the 25th percentile. Wages below this are outliers.
$11.58 - $12.28
25% of jobs
The median wage is $12.51 / hr.
$12.28 - $12.98
75% of jobs
$5
$12
$12
A typical day for an OnQ Specialist involves managing guest reservations, coordinating check-ins and check-outs, and resolving technical or booking issues using the OnQ property management system. You'll often collaborate with front desk staff, housekeeping, and management to maintain seamless communication and optimize guest satisfaction. Attention to detail and quick troubleshooting are crucial, as you’re responsible for ensuring the accuracy of guest information and smooth workflow within hotel operations. This position offers insight into hotel management and can serve as a stepping stone to supervisory or departmental leadership roles within hospitality.
To thrive as an OnQ (Hotel PMS) Specialist, you need in-depth knowledge of hotel operations, reservation management, and experience with the OnQ property management system, commonly required in hospitality roles. Familiarity with industry-standard hotel software, front-desk procedures, and sometimes certification in systems like OnQ is highly beneficial. Excellent customer service, problem-solving abilities, and strong organizational skills set candidates apart in this role. These skills and qualifications are essential to ensure efficient guest experience management and smooth hotel operations.
An OnQ job typically refers to a role that involves working with Hilton's proprietary OnQ hotel management system. This system is used for reservations, guest services, and property management within Hilton-branded hotels. Employees in these roles may handle front desk operations, customer service, or revenue management. Familiarity with OnQ software is often required, and training is usually provided by Hilton or the employer.

$16 - $18/hr
Full-time
Posted 22 days ago
Position: Front Desk/Guest Service Agent
Pay Rate: $16 - $18 per hour + Potential Bonuses
Location: Hotel - Miami Brickell
Summary:
We are seeking a passionate and motivated Front Desk Agents to join our dynamic Front Desk Team. As a Front Desk/Guest Service Agent, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable and memorable experience. You will be the first point of contact for guests, answering inquiries, providing recommendations and assisting with any concerns they may have.
Responsibilities:
- Welcome guests to the hotel and assist them with check-in and check-out processes- Manage reservations and bookings- Respond to guest inquiries and provide accurate information and recommendations about the hotel's facilities and services- Address guest complaints and resolve issues in a timely and professional manner- Process payments and maintain accurate records- Assist guests with luggage and transport arrangements- Coordinate with other departments to ensure guests' needs are met- Maintain a clean and organized front desk and lobby area- Up-sell hotel services and amenities to guests
Requirements:
- Excellent communication and customer service skills
- Strong organizational and time management skills
- Ability to multi-task and work under pressure
- Proficient in using computer systems and software
- Ability to work flexible hours, including weekends and holidays
- Previous experience in a similar role, ideally in the hospitality industry
- High school diploma or equivalent qualification
- Fluent in English, knowledge of Spanish, Portuguese or other languages
- Hilton OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is ideal.
Candidate must be hands-on, organized, team motivator and adhere to brand and hotel standards. This is not an office position and requires candidate to work at the Front Desk. Must be available to work on a schedule which includes weekends and holidays and, 8-hour shifts that may be scheduled between 7am to 11pm. Paid training will be provided for selected candidate. A sign-on bonus of $500 is available for Qualified OnQ Certified applicants, if hired.
* Must be a legal resident of the USA and authorized to work in the USA to apply.