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Online Insurance Jobs in Springfield, MA (NOW HIRING)

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Online Insurance information

See Springfield, MA salary details

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How much do online insurance jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for online insurance in Springfield, MA is $18.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $20.38 per hour, depending on experience, location, and employer.

What is an online insurance agent?

An Online Insurance Agent is a professional who helps clients purchase, manage, and understand insurance policies through digital platforms. They provide advice on different insurance products, such as auto, health, life, or home insurance, and assist in comparing quotes, filing claims, and updating policies, all online. Their role is to make the insurance process more accessible, convenient, and efficient for clients by leveraging technology and digital communication.

What are the key skills and qualifications needed to thrive as an online insurance agent?

To excel as an Online Insurance Agent, you need a solid grasp of insurance products, strong sales abilities, and typically a state-issued insurance license. Familiarity with CRM platforms, online quoting tools, and digital communication systems is crucial for managing client relationships and applications. Outstanding soft skills include active listening, customer service orientation, and the ability to explain complex information clearly. These competencies are vital for building trust, efficiently serving clients online, and ensuring regulatory compliance in a digital environment.

What are some common challenges faced by professionals in online insurance roles, and how can they be addressed?

Professionals in online insurance often face challenges related to rapidly changing technology, high customer expectations for quick service, and the need to stay updated on digital security and compliance. Adapting to new software platforms and managing a high volume of digital inquiries can be demanding. To overcome these challenges, staying current with industry training, developing strong digital communication skills, and collaborating with IT and compliance teams are essential. Embracing continuous learning and using available digital tools can help streamline processes and improve customer satisfaction.

What is the difference between Online Insurance vs Insurance Agent?

AspectOnline InsuranceInsurance Agent
CredentialsNo specific licensing required for online platformsRequires licensing and certifications
Work EnvironmentDigital, remote, self-pacedIn-person or remote, client-facing
Industry UsageUsed by companies offering direct-to-consumer policiesEmployed by agencies or independent
Customer InteractionSelf-service, online supportPersonalized, consultative

Online Insurance involves purchasing policies through digital platforms without direct agent interaction, focusing on self-service. Insurance Agents provide personalized advice, assist with policy selection, and often work face-to-face or remotely. Both roles serve the insurance industry but differ mainly in customer engagement and required credentials.

What are the most commonly searched types of Insurance jobs in Springfield, MA?

The most popular types of Insurance jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Online Insurance jobs?

Cities near Springfield, MA with the most Online Insurance job openings:

Infographic showing various Online Insurance job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,622 per year, or $18.6 per hour.

Insurance Examiner (Examination And Market Conduct)

State of Connecticut

Hartford, CT โ€ข On-site, Remote

$82K - $106K/yr

Full-time

Posted 6 days ago


Key responsibilities

  • Assist with examining items such as investments, premiums, claims, etc., as part of insurance examinations.

  • Work within a team to support field financial exams of insurance entities and report to the Examiner-in-Charge.

  • Participate in formal and on-the-job training to develop skills related to insurance examination and market conduct.


Job description

Introduction
The Connecticut Insurance Department (CID) is currently accepting applications for an Insurance Examiner (Examination And Market Conduct) within the Field Examination Unit in Hartford, CT
WHAT WE CAN OFFER YOU
  • Our State Employee Benefits Overview page!
  • Professional growth and development opportunities.
  • A healthy work/life balance to all employees.

POSITION HIGHLIGHTS
  • Monday - Friday.
  • 8:00 AM to 4:30 PM.
  • Full Time, 40 hours per week.
  • Hybrid (combination of in-office/telework).
  • Location: 280 Trumbull Street in Downtown Hartford, easily accessible for all commuters.

THE ROLE
The Insurance Examiner (Examination And Market Conduct) will work within the Financial Regulation Division, and will be assigned to one of the field financial exams of an insurance entity that is underway, as part of the exam team.
The successful incumbent will report directly to the Examiner-in-Charge of the exam assigned to. Once an exam ends, you will be assigned to another exam. The Insurance Examiner (Examination And Market Conduct) will assist on a "key activity" with a more experienced Examiner. This includes examining items such as investments, premiums, claims, etc. There will be both formal training and on-the-job training.
ABOUT US
Our mission at the State of Connecticut, Connecticut Insurance Department (CID) is consumer protection. The department carries out its mission by enforcing state insurance laws to ensure policyholders are treated fairly, by providing assistance, outreach, and education to help consumers make sound choices, and by regulating the industry in a fair and consistent manner that fosters market competition for the availability of insurance.
Watch the video below to see what it's like to be a State of Connecticut employee!
Selection Plan
FOR ASSISTANCE IN APPLYING:
Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Toolkit for additional support throughout the recruitment process.
BEFORE YOU APPLY:
  • Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.
  • Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.
  • Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.
  • Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
  • Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov.
  • Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
  • Note: The only way to apply to this posting is via the 'Apply' or 'Apply Online' buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY:
  • Some email providers may experience delays or issues delivering messages. To avoid missing important updates- such as referral questionnaires or interview scheduling links-please check your Personal Status Board regularly. For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select "Update My Contact Information".
  • Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire's expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
  • Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!
  • Stay Connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
  • Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.
  • This employer may participate in E-Verify and will provide the federal government with your Form I-9 information to confirm work authorization.

QUESTIONS? WE'RE HERE TO HELP:
Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Brittney Woodley at brittney.woodley@ct.gov. Join the State of Connecticut and take your next career step with confidence!
PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Insurance Department, Financial Regulation Division, this class is accountable for independently participating in the examination of the financial and business records of insurance companies to assess condition and market conduct.
EXAMPLES OF DUTIES
  • Participates in examinations of insurance companies' records;
  • Traces each item of a financial statement to original sources;
  • Verifies and computes liabilities;
  • Verifies cash and bank balances;
  • Verifies annual statements and reports submitted to the Insurance Commissioner;
  • Verifies proper market conduct including rates charged and claims paid;
  • Prepares or assists in preparing examination reports;
  • May conduct office audits of annual statements of licensed insurance companies and complaint registers;
  • May assist in the preparation of hearing materials;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY
  • Knowledge of
    • accounting and auditing principles and practices;
    • the organization, terminology and business practices of insurance companies;
    • life actuarial reserves;
  • Knowledge of and ability to interpret and apply insurance statutes, regulations and bulletins and the Uniform Administrative Procedures Act;
  • Skills
    • oral and written communication skills;
    • interpersonal skills;
  • Ability to
    • analyze and evaluate insurance company financial records and statements;
    • calculate complex mathematical formulas;
    • utilize computer software;
  • Performs related duties as required.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Six (6) years of experience in one or more of the following areas: governmental examination of financial condition or market conduct of insurance companies, accounting, auditing or actuarial work.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
Two (2) years of the General Experience must have been at the paraprofessional level.
NOTE: This experience is interpreted as work requiring the exercise of some independent judgment in the application of basic principles and practices of governmental examination of financial condition or market conduct of insurance companies, accounting, auditing or actuarial work.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
  • Successful completion of an Accounting Careers Trainee program approved by the Department of Administrative Services may be substituted for the General Experience and Special Experience.
  • College training with courses in accounting may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree in accounting, insurance, business or economics may be substituted for one (1) additional year of the General Experience.
  • Certification in any of the following may be substituted for one (1) additional year of the General Experience: Certified Public Accountant, Certified Internal Auditor.

PREFERRED QUALIFICATIONS
  • Experience identifying an organization's key risks and assessing the effectiveness of its internal control environment.
  • Experience in reviewing and analyzing financial statements to verify the accuracy and completeness of an organization's financial records.
  • Experience identifying and documenting audit or examination issues and communicating those findings to the organization being audited or examined.
  • Experience communicating with stakeholders, both in writing and verbally.

SPECIAL REQUIREMENTS
  • Incumbents in this class may be required to travel.
  • Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator's license.

Conclusion
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
ACKNOWLEDGEMENT
As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.