ZipRecruiter

Log In

1

Insurance Coordinator Jobs in Springfield, MA (NOW HIRING)

Smile Brands

Patient Care Coordinator

Southwick, MA · On-site

$20 - $27/hr

Our Southwick office is seeking a friendly, organized, and service-focused Patient Care Coordinator ... Verify insurance benefits and assist patients with questions regarding coverage and payment options

Smile Brands

Patient Care Coordinator

Southwick, MA · On-site

$20 - $27/hr

Our Southwick office is seeking a friendly, organized, and service-focused Patient Care Coordinator ... Verify insurance benefits and assist patients with questions regarding coverage and payment options

Smile Brands

Patient Care Coordinator

Southwick, MA · On-site

$20 - $27/hr

Our Southwick office is seeking a friendly, organized, and service-focused Patient Care Coordinator ... Verify insurance benefits and assist patients with questions regarding coverage and payment options

next page

Showing results 1-20

All JobsInsurance JobsInsurance Coordinator JobsInsurance Coordinator Jobs in Springfield, MA

Insurance Coordinator information

See Springfield, MA salary details

$13

$24

$40

How much do insurance coordinator jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for insurance coordinator in Springfield, MA is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $30.19 per hour, depending on experience, location, and employer.

What is an insurance coordinator?

An insurance coordinator typically works in the health care industry and helps to determine what insurance benefits are available to patients. As an insurance coordinator, you confirm coverage with the insurance company, review benefits with patients, and submit claims for payment. There are no formal education requirements to pursue a career as an insurance coordinator, but many have an associate degree in business or a related field. Additional qualifications include knowledge of insurance claims, customer service experience, and strong organizational skills. Insurance coordinators often work for medical and dental offices, hospitals or other healthcare facilities, and insurance companies.

What are some common challenges insurance coordinators face when managing multiple claims and how can they be addressed?

Insurance Coordinators often juggle multiple claims simultaneously, which can lead to challenges in staying organized and ensuring timely follow-ups. To address this, many coordinators use detailed tracking systems and prioritize tasks based on claim urgency and deadlines. Clear communication with clients, insurance companies, and healthcare providers is also essential to avoid miscommunications and delays. Regular training on regulatory updates and process improvements can further help Insurance Coordinators manage their workload efficiently.

What are the key skills and qualifications needed to thrive as an insurance coordinator, and why are they important?

To thrive as an Insurance Coordinator, you need a thorough understanding of insurance policies, claims processing, and healthcare or business administration, often supported by relevant experience or a degree. Familiarity with claims management software, EHR systems, and knowledge of regulatory compliance are typically required, along with certifications such as Certified Insurance Service Representative (CISR) being advantageous. Strong organizational skills, attention to detail, and effective communication are vital soft skills for managing complex documentation and collaborating with clients and providers. These abilities ensure accurate claims processing, minimize errors, and support efficient coordination between all parties involved.

What does an insurance coordinator do?

An Insurance Coordinator is responsible for managing and processing insurance claims and coverage for organizations or clients. They ensure that all insurance documentation is accurate and up-to-date, communicate with insurance companies, and assist clients or employees with questions related to coverage and claims. Insurance Coordinators also help resolve issues related to denied claims and verify insurance eligibility. Their role is crucial in ensuring smooth and compliant insurance operations within a business or healthcare setting.

What is the difference between Insurance Coordinator vs Insurance Agent?

AspectInsurance CoordinatorInsurance Agent
CredentialsMay require insurance licensing, certifications in insurance administrationRequires state licensing, insurance license
Work EnvironmentOffice-based, administrative setting within insurance companies or healthcare organizationsSales environment, interacting directly with clients and prospects
Employer & IndustryInsurance companies, healthcare providers, brokersInsurance agencies, independent agencies, brokerages
Primary FocusManaging insurance policies, processing claims, administrative tasksSelling insurance policies, client acquisition, policy advising

While both roles involve insurance, Insurance Coordinators focus on administrative tasks and policy management within organizations, whereas Insurance Agents primarily sell policies and build client relationships. Understanding these differences helps job seekers identify the right career path in the insurance industry.

More about Insurance Coordinator jobs
What are the most commonly searched types of Insurance jobs in Springfield, MA? The most popular types of Insurance jobs in Springfield, MA are:
What job categories do people searching Insurance Coordinator jobs in Springfield, MA look for? The top searched job categories for Insurance Coordinator jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Insurance Coordinator jobs? Cities near Springfield, MA with the most Insurance Coordinator job openings:
Insurance Coordinator jobs near you
Infographic showing various Insurance Coordinator job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $51,388 per year, or $24.7 per hour.

Patient Care Coordinator

Smile Brands

Southwick, MA • On-site

$20 - $27/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Smile Brands rating

6.5

Company rating: 6.5 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

605th of 887 rated healthcare providers

Job description

Overview
At Mondovi Dental supported by Smile Brands, we believe exceptional patient care starts the moment a patient walks through the door. Our Southwick office is seeking a friendly, organized, and service-focused Patient Care Coordinator who is passionate about creating positive experiences and helping patients feel comfortable, informed, and supported throughout their visit.
As a key member of our front office team, you'll help create a welcoming environment while supporting scheduling, patient communication, insurance coordination, and daily office operations. If you thrive in a fast-paced environment and enjoy building relationships with patients, we'd love to meet you.
Schedule (days/hours)
Monday-Thursday 8:30 am to 5:30 pm
Responsibilities
  • Welcome patients with warmth, professionalism, and a positive first impression
  • Manage patient check-in and check-out processes efficiently and accurately
  • Schedule appointments and coordinate daily patient flow to support an exceptional office experience
  • Verify insurance benefits and assist patients with questions regarding coverage and payment options
  • Answer phones, respond to patient inquiries, and provide outstanding customer service
  • Support treatment acceptance by helping patients understand next steps and financial arrangements
  • Maintain accurate patient records and ensure confidentiality at all times
  • Partner closely with doctors, hygienists, and team members to deliver seamless patient care
Qualifications
  • At least 1 year of experience in a dental, healthcare, or customer service environment preferred
  • Knowledge of dental terminology and dental insurance processes preferred
  • Strong communication and interpersonal skills with a patient-first mindset
  • Highly organized with strong attention to detail and multitasking abilities
  • Positive attitude, professionalism, and ability to thrive in a team-oriented environment
  • Experience with dental software systems is a plus

Compensation
$20-$27/hour
About Us
Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.
Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.
Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at careers@smilebrands.com

What Smile Brands employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply