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Insurance Coordinator Jobs in Springfield, MA (NOW HIRING)

SafePals Home Care Services

Care Coordinator

Bloomfield, CT · On-site

$19.25 - $26/hr

Health insurance Paid time off Free food & snacks Training & development 401(k) Bonus based on ... Coordinator to join our team. In this role, you will work collaboratively with our clients to ...

PRISM Vision Group

Scheduling Coordinator

West Hartford, CT · On-site

$16.94 - $21/hr

Scheduling Coordinator Join RCCA as a Scheduling Coordinator and play a vital role in ensuring a ... Life insurance, Short-term disability insurance, Long-term disability insurance, Employee ...

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All JobsInsurance JobsInsurance Coordinator JobsInsurance Coordinator Jobs in Springfield, MA

Insurance Coordinator information

See Springfield, MA salary details

$13

$24

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How much do insurance coordinator jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for insurance coordinator in Springfield, MA is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $30.19 per hour, depending on experience, location, and employer.

What is an insurance coordinator?

An insurance coordinator typically works in the health care industry and helps to determine what insurance benefits are available to patients. As an insurance coordinator, you confirm coverage with the insurance company, review benefits with patients, and submit claims for payment. There are no formal education requirements to pursue a career as an insurance coordinator, but many have an associate degree in business or a related field. Additional qualifications include knowledge of insurance claims, customer service experience, and strong organizational skills. Insurance coordinators often work for medical and dental offices, hospitals or other healthcare facilities, and insurance companies.

What are some common challenges insurance coordinators face when managing multiple claims and how can they be addressed?

Insurance Coordinators often juggle multiple claims simultaneously, which can lead to challenges in staying organized and ensuring timely follow-ups. To address this, many coordinators use detailed tracking systems and prioritize tasks based on claim urgency and deadlines. Clear communication with clients, insurance companies, and healthcare providers is also essential to avoid miscommunications and delays. Regular training on regulatory updates and process improvements can further help Insurance Coordinators manage their workload efficiently.

What are the key skills and qualifications needed to thrive as an insurance coordinator, and why are they important?

To thrive as an Insurance Coordinator, you need a thorough understanding of insurance policies, claims processing, and healthcare or business administration, often supported by relevant experience or a degree. Familiarity with claims management software, EHR systems, and knowledge of regulatory compliance are typically required, along with certifications such as Certified Insurance Service Representative (CISR) being advantageous. Strong organizational skills, attention to detail, and effective communication are vital soft skills for managing complex documentation and collaborating with clients and providers. These abilities ensure accurate claims processing, minimize errors, and support efficient coordination between all parties involved.

What does an insurance coordinator do?

An Insurance Coordinator is responsible for managing and processing insurance claims and coverage for organizations or clients. They ensure that all insurance documentation is accurate and up-to-date, communicate with insurance companies, and assist clients or employees with questions related to coverage and claims. Insurance Coordinators also help resolve issues related to denied claims and verify insurance eligibility. Their role is crucial in ensuring smooth and compliant insurance operations within a business or healthcare setting.

What is the difference between Insurance Coordinator vs Insurance Agent?

AspectInsurance CoordinatorInsurance Agent
CredentialsMay require insurance licensing, certifications in insurance administrationRequires state licensing, insurance license
Work EnvironmentOffice-based, administrative setting within insurance companies or healthcare organizationsSales environment, interacting directly with clients and prospects
Employer & IndustryInsurance companies, healthcare providers, brokersInsurance agencies, independent agencies, brokerages
Primary FocusManaging insurance policies, processing claims, administrative tasksSelling insurance policies, client acquisition, policy advising

While both roles involve insurance, Insurance Coordinators focus on administrative tasks and policy management within organizations, whereas Insurance Agents primarily sell policies and build client relationships. Understanding these differences helps job seekers identify the right career path in the insurance industry.

More about Insurance Coordinator jobs
What are the most commonly searched types of Insurance jobs in Springfield, MA? The most popular types of Insurance jobs in Springfield, MA are:
What job categories do people searching Insurance Coordinator jobs in Springfield, MA look for? The top searched job categories for Insurance Coordinator jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Insurance Coordinator jobs? Cities near Springfield, MA with the most Insurance Coordinator job openings:
Insurance Coordinator jobs near you
Infographic showing various Insurance Coordinator job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $51,388 per year, or $24.7 per hour.

Care Coordinator

Mental Health Association - Western MA

Springfield, MA • On-site

$19 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Position Summary
The Care Coordinator supports individuals by providing information, developing connections with community and behavioral health resources, and coordinating care services, including Medication-Assisted Treatment (MAT) and psychiatric care. The role also involves coordinating referrals and establishing aftercare and discharge plans.
Pay Rate: $19 - $21 an hour
Open Shift: Tuesday through Friday 9am-5pm, Saturday 10am-6pm (40hrs)
Key Responsibilities
  • Assist clients in accessing needed services by providing information, making referrals, coordinating care, and ensuring follow-up.
  • Develop and maintain connections with community resources and behavioral health services, including those available through clients' insurance.
  • Coordinate MAT, psychiatric services, and other clinical supports during residency and assist with aftercare planning post-discharge.
  • Support clients in identifying recovery goals and developing individualized service plans in collaboration with the treatment team.
  • Advocate on behalf of clients to ensure timely access to benefits, housing, healthcare, and other essential services.
  • Document all client contacts, service coordination activities, and progress in accordance with agency policies and confidentiality standards.
  • Engage with clients regularly to assess ongoing needs, provide support, and update care plans as appropriate.
  • Maintain communication with external providers to ensure coordinated and continuous care across services.
  • Provide crisis support and assist in developing crisis prevention and response plans when needed.
  • Collaborate with program staff to ensure services are trauma-informed, person-centered, culturally responsive, and aligned with agency standards and regulations.

About the GRIT Program
The GRIT program at MHA provides residential rehabilitation for individuals with substance use challenges and co-occurring mental health conditions. Residents participate in individualized counseling, recovery-focused programming, and community activities such as education, job training, or employment, all within a structured and supportive environment. With locations in Springfield (men's programs) and Holyoke (LGBTQIA+ program), GRIT combines the comforts of home with access to vital resources. A skilled, multidisciplinary team works closely with each resident to support recovery, personal growth, and long-term stability, while creating personalized aftercare plans for a successful return to the community.
Equal Opportunity Statement
The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Requirements
  • Valid driver's license, adequate auto insurance, a clean driving record, and a reliable vehicle during work hours.
  • High School Diploma or equivalent (GED) required.
  • Bachelor's Degree in a related field preferred.
  • Prior experience in Human Services required.
  • Certified (or ability to become certified) in medication administration (MAP), CPR, and first aid.

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (403B, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Long Term Disability
  • $19 - $21 an hour

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