Troy, MI · On-site
$15.50/hr
Edcor is seeking additional Call Center Agents (no sales) to join our inbound call center in Troy, MI. We have full (40 hours) and "you pick your shift" part time (20 hours) positions available.
Quick apply
Troy, MI · On-site
$15.50/hr
Edcor is seeking additional Call Center Agents (no sales) to join our inbound call center in Troy, MI. We have full (40 hours) and "you pick your shift" part time (20 hours) positions available.
Edcor is seeking additional Call Center Agents (no sales) to join our inbound call center in Troy, MI. We have full (40 hours) and "you pick your shift" part time (20 hours) positions available.
Quick apply
Edcor is seeking additional Call Center Agents (no sales) to join our inbound call center in Troy, MI. We have full (40 hours) and "you pick your shift" part time (20 hours) positions available.
$12 - $13/hr
Working with the inbound call center taking calls from members and providers from 3 state plans to handle eligibility, benefit and payment questions-this is 100% inbound calls! * This is a high ...
$12 - $13/hr
Working with the inbound call center taking calls from members and providers from 3 state plans to handle eligibility, benefit and payment questions-this is 100% inbound calls! * This is a high ...
$14.50 - $18.25/hr
... online scheduling. * Obtain and enter accurate demographic information. * Escalate concerns as ... Call center experience and web-based scheduling are a plus. * Ability to communicate effectively on ...
$14.50 - $18.25/hr
... online scheduling. * Obtain and enter accurate demographic information. * Escalate concerns as ... Call center experience and web-based scheduling are a plus. * Ability to communicate effectively on ...
Clinton Township, MI · On-site
... online scheduling. * Obtain and enter accurate demographic information. * Escalate concerns as ... Call center experience and web-based scheduling are a plus. * Ability to communicate effectively on ...
Clinton Township, MI · On-site
... online scheduling. * Obtain and enter accurate demographic information. * Escalate concerns as ... Call center experience and web-based scheduling are a plus. * Ability to communicate effectively on ...
Mount Pleasant, MI · On-site
$14.75 - $18.50/hr
Call Center Representative This role will require being available for on-site work within the ... Provide technical support to customers to assist with online banking, mobile banking and opening of ...
Mount Pleasant, MI · On-site
$14.75 - $18.50/hr
Call Center Representative This role will require being available for on-site work within the ... Provide technical support to customers to assist with online banking, mobile banking and opening of ...
Mount Pleasant, MI · On-site
$14.75 - $18.50/hr
Call Center Representative This role will require being available for on-site work within the ... Provide technical support to customers to assist with online banking, mobile banking and opening of ...
Quick apply
Mount Pleasant, MI · On-site
$14.75 - $18.50/hr
Call Center Representative This role will require being available for on-site work within the ... Provide technical support to customers to assist with online banking, mobile banking and opening of ...
Mount Pleasant, MI · On-site
$14.75 - $18.50/hr
Call Center Representative This role will require being available for on-site work within the ... Provide technical support to customers to assist with online banking, mobile banking and opening of ...
Mount Pleasant, MI · On-site
$14.75 - $18.50/hr
Call Center Representative This role will require being available for on-site work within the ... Provide technical support to customers to assist with online banking, mobile banking and opening of ...
Farmington Hills, MI · On-site
$15.75 - $21.50/hr
Handle inbound calls, outbound calls, chats, and online leads * Book appointments efficiently using ... Minimum of 35 inbound touches per day What You Bring 2-3 years of customer service or call center ...
Farmington Hills, MI · On-site
$15.75 - $21.50/hr
Handle inbound calls, outbound calls, chats, and online leads * Book appointments efficiently using ... Minimum of 35 inbound touches per day What You Bring 2-3 years of customer service or call center ...
Warren, MI · On-site
$15 - $18.75/hr
Call Center Job Group : Non-Exempt Direct Reports : None Provide information and member support ... Continuously check member service voice mail, e-mail, eltrophy, popio, and online banking requests ...
Warren, MI · On-site
$15 - $18.75/hr
Call Center Job Group : Non-Exempt Direct Reports : None Provide information and member support ... Continuously check member service voice mail, e-mail, eltrophy, popio, and online banking requests ...
Troy, MI · On-site
$50K - $65K/yr
Inside Sales Representative (Call Center) ???? $20/hour + Incentives | Weekly Pay | Paid Training ... What You'll Do ✔ Answer inbound and outbound customer calls ✔ Schedule appointments for ...
Quick apply
Troy, MI · On-site
$50K - $65K/yr
Inside Sales Representative (Call Center) ???? $20/hour + Incentives | Weekly Pay | Paid Training ... What You'll Do ✔ Answer inbound and outbound customer calls ✔ Schedule appointments for ...
Wyandotte, MI · On-site
$14.75 - $18.50/hr
Call Center Job Group : Non-Exempt Direct Reports : None Provide information and member support ... Continuously check member service voice mail, e-mail, eltrophy, popio, and online banking requests ...
Wyandotte, MI · On-site
$14.75 - $18.50/hr
Call Center Job Group : Non-Exempt Direct Reports : None Provide information and member support ... Continuously check member service voice mail, e-mail, eltrophy, popio, and online banking requests ...
Detroit, MI · Remote
$19/hr
The associate provides excellent customer service through phone calls, emails and/or online chat ... call center or customer service experience preferred * Ability and proficiency with Microsoft ...
New
Detroit, MI · Remote
$19/hr
The associate provides excellent customer service through phone calls, emails and/or online chat ... call center or customer service experience preferred * Ability and proficiency with Microsoft ...
New
Livonia, MI · On-site
$23/hr
Monitors individual, team and call center results to identify and act on both positive and negative performance trends to ensure attainment of performance goals. * Analyzes staffing levels and call ...
Livonia, MI · On-site
$23/hr
Monitors individual, team and call center results to identify and act on both positive and negative performance trends to ensure attainment of performance goals. * Analyzes staffing levels and call ...
Troy, MI · On-site
$15.25 - $19/hr
Call Center Representatives will work an average of 40 hours per week during our call center hours ... Troubleshoots online banking, mobile app, and other digital services to deliver an exceptional ...
Troy, MI · On-site
$15.25 - $19/hr
Call Center Representatives will work an average of 40 hours per week during our call center hours ... Troubleshoots online banking, mobile app, and other digital services to deliver an exceptional ...
Troy, MI · On-site
$15.25 - $19/hr
Call Center Representatives will work an average of 29 hours per week during our call center hours ... Troubleshoots online banking, mobile app, and other digital services to deliver an exceptional ...
Troy, MI · On-site
$15.25 - $19/hr
Call Center Representatives will work an average of 29 hours per week during our call center hours ... Troubleshoots online banking, mobile app, and other digital services to deliver an exceptional ...
Grand Rapids, MI · On-site
$55 - $75/hr
As a Call Center Manager at Atrium Home Services, you will play a pivotal role in overseeing the ... Experience with online time management & scheduling systems and multi-modal customer engagement ...
Grand Rapids, MI · On-site
$55 - $75/hr
As a Call Center Manager at Atrium Home Services, you will play a pivotal role in overseeing the ... Experience with online time management & scheduling systems and multi-modal customer engagement ...
$17 - $21/hr
The call center agent is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Call Center Manager in ...
$17 - $21/hr
The call center agent is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Call Center Manager in ...
Clinton Township, MI · On-site
$18/hr
FreeStar Financial Credit Union is looking for an enthusiastic and dynamic Call Center Representative. If you would love to use your passion for customer service to assist our valued members at a ...
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Clinton Township, MI · On-site
$18/hr
FreeStar Financial Credit Union is looking for an enthusiastic and dynamic Call Center Representative. If you would love to use your passion for customer service to assist our valued members at a ...
Clinton, MI · On-site
$18/hr
FreeStar Financial Credit Union is looking for an enthusiastic and dynamic Call Center Representative. If you would love to use your passion for customer service to assist our valued members at a ...
Clinton, MI · On-site
$18/hr
FreeStar Financial Credit Union is looking for an enthusiastic and dynamic Call Center Representative. If you would love to use your passion for customer service to assist our valued members at a ...
$11.10 - $11.92
4% of jobs
$11.92 - $12.74
9% of jobs
$12.74 - $13.56
11% of jobs
$13.60 is the 25th percentile. Wages below this are outliers.
$13.56 - $14.38
19% of jobs
The median wage is $14.65 / hr.
$14.38 - $15.20
21% of jobs
$15.96 is the 75th percentile. Wages above this are outliers.
$15.20 - $16.02
12% of jobs
$16.02 - $16.84
15% of jobs
$16.84 - $17.66
5% of jobs
$17.66 - $18.48
3% of jobs
$18.48 - $19.29
0% of jobs
$19.29 - $20.11
1% of jobs
$11
$15
$20
An Online Inbound Call Center job involves handling incoming customer calls, usually from a remote or virtual location. Agents assist with inquiries, troubleshoot issues, process orders, or provide support based on the company's services. Unlike outbound call centers, inbound agents do not make sales calls but instead focus on responding to customer needs. Strong communication skills, problem-solving abilities, and knowledge of company policies are essential for success in this role. Many online call center positions allow employees to work from home using internet-based phone systems.
An Online Inbound Call Center representative is primarily responsible for answering incoming calls, addressing customer questions or concerns, and providing accurate information or solutions based on company policies. You may also be expected to log interactions in the company’s CRM system, escalate complex issues to supervisors or specialized teams, and follow up with customers as needed. Additionally, maintaining a courteous and professional demeanor, meeting daily performance metrics, and adapting to different customer personalities are key parts of the job. Working in this role often involves collaborating with team members, participating in training sessions, and staying updated on new products or procedures to provide the best service possible.
To excel in an Online Inbound Call Center role, candidates typically need strong verbal communication, active listening, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is usually required. Exceptional patience, empathy, and multitasking skills help individuals stand out in handling customer inquiries and resolving issues efficiently. These capabilities are crucial for ensuring customer satisfaction, maintaining call quality standards, and supporting high-volume customer service operations.
The most popular types of Inbound Call Center jobs in Michigan are:
For Online Inbound Call Center jobs in Michigan, the most frequently searched job titles are:
The top searched job categories for Online Inbound Call Center jobs in Michigan are:
Cities in Michigan with the most Online Inbound Call Center job openings:
$15.50/hr
Other
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 5 days ago
Edcor is seeking additional Call Center Agents (no sales) to join our inbound call center in Troy, MI. We have full (40 hours) and “you pick your shift” part time (20 hours) positions available. Every position offers excellent benefits including medical, dental, vision, 401k, disability & life insurance. Edcor offers QUARTERLY bonuses (up to 4 bonuses a year!), merit increases, vacation & sick time!
Summary:
Call Center Agents are the front line for our customers and the face of Edcor. No selling involved. We answer simple service and claims questions about human resource benefits.
Essential Duties and Responsibilities: (Other duties may be assigned)
Skills/ Qualifications:
Job Requirements:
Pay / Location:
