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Online Inbound Call Center Jobs in Michigan (NOW HIRING)

In this role, you'll handle inbound calls, assist with account maintenance, and provide excellent ... online banking credentials • Process account updates, balance transfers, and authorized user ...

Call Center Agent

Bay City, MI

$13.75 - $18.25/hr

Call Center Agent Location: Bay City, MI, 48708 Job Overview We are seeking a motivated and ... The ideal candidate will be responsible for handling inbound and outbound calls, providing ...

Call Center Agent

Bay City, MI · On-site

$14 - $18.25/hr

Call Center Agent Location: Bay City, MI, 48708 Job Overview We are seeking a motivated and ... The ideal candidate will be responsible for handling inbound and outbound calls, providing ...

Call Center Representative Port Huron, MI $17/hour base + Uncapped Commission Full-Time | Morning ... Answer inbound calls from advertising campaigns * Maintain accurate records and daily reports

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Online Inbound Call Center information

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$11

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How much do online inbound call center jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for online inbound call center in Michigan is $15.11, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $15.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the online inbound call center position?

To excel in an Online Inbound Call Center role, candidates typically need strong verbal communication, active listening, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is usually required. Exceptional patience, empathy, and multitasking skills help individuals stand out in handling customer inquiries and resolving issues efficiently. These capabilities are crucial for ensuring customer satisfaction, maintaining call quality standards, and supporting high-volume customer service operations.

What is an online inbound call center?

An Online Inbound Call Center job involves handling incoming customer calls, usually from a remote or virtual location. Agents assist with inquiries, troubleshoot issues, process orders, or provide support based on the company's services. Unlike outbound call centers, inbound agents do not make sales calls but instead focus on responding to customer needs. Strong communication skills, problem-solving abilities, and knowledge of company policies are essential for success in this role. Many online call center positions allow employees to work from home using internet-based phone systems.

What does an online inbound call center do?

An Online Inbound Call Center representative is primarily responsible for answering incoming calls, addressing customer questions or concerns, and providing accurate information or solutions based on company policies. You may also be expected to log interactions in the company’s CRM system, escalate complex issues to supervisors or specialized teams, and follow up with customers as needed. Additionally, maintaining a courteous and professional demeanor, meeting daily performance metrics, and adapting to different customer personalities are key parts of the job. Working in this role often involves collaborating with team members, participating in training sessions, and staying updated on new products or procedures to provide the best service possible.

What are the most commonly searched types of Inbound Call Center jobs in Michigan? The most popular types of Inbound Call Center jobs in Michigan are:
What are popular job titles related to Online Inbound Call Center jobs in Michigan? For Online Inbound Call Center jobs in Michigan, the most frequently searched job titles are:
What cities in Michigan are hiring for Online Inbound Call Center jobs? Cities in Michigan with the most Online Inbound Call Center job openings:

Loan Specialist - Call Center

Qualfon

Highland Park, MI

$19.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago


Qualfon rating

7.6

Company rating: 7.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

10th of 71 rated call and contact centers


Job description

OverviewLoan Specialist - Banking & Financial Services (Onsite)

Location: Highland Park, MI

Pay: $19.25 per hour

Multiple Shifts Available: 9a-6p | 9a-8p | 10a-9p | 1p-10p | 2p-11p 

Veterans and military family members are strongly encouraged to apply.

About the Role

Qualfon is hiring Loan Specialists to support customers with their banking and consumer loan needs. In this role, you'll handle inbound calls, assist with account maintenance, and provide excellent customer service for existing banking members.

This is a high-volume call center role ideal for candidates with customer service, banking, or financial services experience.

ResponsibilitiesWhat You'll Do

Answer inbound calls related to consumer loans and banking accounts Assist with checking, savings, CDs, and credit card inquiries Help customers recover online banking credentials Process account updates, balance transfers, and authorized user requests Handle fraud-related and payment authorization questions Document interactions accurately and follow banking regulations Deliver professional, empathetic customer service on every call

QualificationsWhat We're Looking For

1+ year customer service experience (banking, financial services, fraud, insurance, or call center preferred) Strong verbal communication and basic computer skills Ability to multitask and work in a fast-paced call center environment Reliable attendance and stable work history Comfortable working onsite in Highland Park High School Diploma or GED required

Who We Are:

Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their customers throughout the customer journey.  Our mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.  At Qualfon, you'll find more than just a job, you'll find a place to grow, develop your career, and be part of a supportive, purpose-driven team.

What We Offer:

 We provide a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

  •  Medical, Dental & Vision Coverage with multiple plan options
  • Telemedicine & Mental Health Support for convenient care
  • Paid Time Off (PTO) that grows with your tenure
  • 401(k) with Company Match to help you plan for the future
  • Employee Assistance Program (EAP) with free counseling and wellness resources
  • Company-Paid Life & Disability Insurance for added peace of mind
  • Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members
  • Voluntary Benefits including accident, critical illness, hospital coverage, and more
  • Additional Perks like legal assistance, identity protection, and pet insurance

QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

Pay RangeUSD $19.25 - USD $19.25 /Hr.Employment Type: FULL_TIME

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