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Online Customer Service Rep Jobs in Decatur, GA (NOW HIRING)

Customer Service Representative We are looking for experienced Customer Service Representative to support our growing e-commerce, retail, and distribution operations. This role is ideal for someone ...

Be Seen First

We are seeking a high-energy, experienced Customer Service Representative (CSR) to serve as our "Director of First Impressions." This is much more than a desk job, you will play an essential role in ...

Be Seen First

We are seeking a high-energy, experienced Customer Service Representative (CSR) to serve as our "Director of First Impressions." This is much more than a desk job, you will play an essential role in ...

Showing results 41-60

Online Customer Service Rep information

See Decatur, GA salary details

$9

$18

$26

How much do online customer service rep jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for online customer service rep in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What does an online customer service rep do?

An Online Customer Service Representative assists customers through digital channels such as email, live chat, and social media. Their main duties include answering customer inquiries, resolving issues, processing orders, and providing product or service information. They act as the bridge between the company and its customers, ensuring a positive experience and maintaining customer satisfaction. This role requires excellent communication skills, patience, and the ability to handle multiple tasks simultaneously.

What are the key skills and qualifications needed to thrive as an online customer service rep?

To thrive as an Online Customer Service Rep, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is common in this role. Patience, active listening, and a customer-centric attitude make someone stand out in this position. These skills and qualities are crucial for efficiently resolving customer issues, maintaining satisfaction, and supporting company reputation in a digital environment.

What are some common challenges faced by online customer service reps and how are they typically addressed?

Online Customer Service Reps often encounter challenges such as handling high volumes of inquiries, navigating difficult customer interactions, and managing multiple communication channels simultaneously. To address these, employers typically provide robust training in conflict resolution, time management, and the use of customer relationship management (CRM) systems. Additionally, most teams foster a supportive environment where reps can escalate complex issues to supervisors and collaborate with colleagues for solutions. Regular feedback sessions and access to knowledge bases also help reps stay effective and confident in their roles.

What is the difference between Online Customer Service Rep vs Call Center Agent?

AspectOnline Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote or office-based, primarily online communicationCall centers, often office-based, handling phone calls
Industry UsageRetail, tech support, e-commerce, service industriesTelecommunications, insurance, banking, customer support
Search & Comparison IntentYesYes

Online Customer Service Reps primarily communicate via chat, email, or online platforms, focusing on digital interactions. Call Center Agents handle customer inquiries mainly through phone calls, often in a call center setting. While both roles require strong communication skills and customer service experience, their work environments and communication methods differ. Understanding these differences helps job seekers find roles that match their skills and preferences.

Can you work from home as an online customer service representative?

Yes, many online customer service representatives work remotely from home, using computers and communication tools like chat, email, or phone to assist customers. Employers often require reliable internet access and may provide training on specific software or platforms.

What are the most commonly searched types of Customer Service Rep jobs in Decatur, GA?

The most popular types of Customer Service Rep jobs in Decatur, GA are:

What job categories do people searching Online Customer Service Rep jobs in Decatur, GA look for?

The top searched job categories for Online Customer Service Rep jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Online Customer Service Rep jobs?

Cities near Decatur, GA with the most Online Customer Service Rep job openings:

Infographic showing various Online Customer Service Rep job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,172 per year, or $18.4 per hour.

Dispatcher Customer Service Representative CSR

Atlanta, GA • On-site

$15.50 - $21/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago


Job description

Benefits:

401(k)

Free uniforms

Health insurance

Opportunity for advancement

Vision insurance

NOW HIRING: Courier Dispatcher / CSR – Near Atlanta Airport! 🚨

On-Site | Full-Time | Competitive Pay + Benefits

What You’ll Be Doing

🕐 Dispatch time-sensitive deliveries with urgency and accuracy

🚚 Track & adjust driver routes in real-time

📞 Communicate clearly with drivers and customers

🧾 Log activity and maintain accurate records

🧠 Solve problems fast and keep service levels high

Work Environment

  • On-site at our Atlanta Airport
  • Collaborative, tight-knit team with decades of experience
  • Fast-paced, logistics-first culture built for high performers

Who We Are

We’re a veteran transportation and logistics company with deep roots in Atlanta and a growing presence across the Southeast. We specialize in time-critical courier work and are known for our reliability, innovation, and customer-first attitude.

Ready to step into a high-impact logistics role?

Who We’re Looking For:

✅ Must have dispatching experience in courier/delivery ✅ Strong multitasker with cool-under-pressure decision-making ✅ Great communicator — both with customers & drivers ✅ Familiar with Atlanta & the Southeast ✅ Able to pass background check, drug screen & MVR

Why You’ll Love This Job

Competitive pay 💵

401(k) with company match 💰

Medical, Dental, Vision Insurance 🦷👓

Paid Time Off (PTO) 🌴

Flexible Scheduling ⏰

Growth Opportunities 🚀

About the Role

Join our fast-paced, mission-critical courier dispatch team as a Dispatcher / Customer Service Rep (CSR). You’ll be the heartbeat of our operations — routing deliveries, communicating with drivers, and keeping customers happy and informed.

This hybrid role blends logistics, real-time problem-solving, and customer communication — all from our Atlanta Airport office.

Apply today and join a team that values speed, accuracy, and teamwork!