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Online Customer Service Rep Jobs in Decatur, GA (NOW HIRING)

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Conyers, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual earnings include base salary, monthly standard bonus plan, and annual tax preparation bonus plan! Are you ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Stockbridge, GA · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual earnings include base salary, monthly standard bonus plan, and annual tax preparation bonus plan! Are you ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Jonesboro, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual earnings include base salary, monthly standard bonus plan, and annual tax preparation bonus plan! Are you ...

Trustpilot

CUSTOMER SERVICE REPRESENTATIVE

Mcdonough, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual earnings include base salary, monthly standard bonus plan, and annual tax preparation bonus plan! Are you ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Stockbridge, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual earnings include base salary, monthly standard bonus plan, and annual tax preparation bonus plan! Are you ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Jonesboro, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual earnings include base salary, monthly standard bonus plan, and annual tax preparation bonus plan! Are you ...

Pyramid Consulting

Customer Service Representative

Alpharetta, GA · On-site

$22 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Service Representative Immediate need for a talented Customer Service Representative. This ... If you are interested in this position, please apply online for immediate consideration. Pyramid ...

Openwork, LLC

Customer Service Rep

Norcross, GA

$15 - $20.50/hr

As a Customer Service Representative, you will be responsible for assisting clients with product information and order updates, and working closely with internal teams to ensure excellent service ...

AYS

Customer Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • PTO

Customer Service Representative Job Overview: As a Customer Service Representative at AYS Inc, you will be responsible for providing excellent customer service to our clients and their customers. You ...

Monstera Talent

Customer Service Representative

Atlanta, GA · On-site

$800 - $1.0K/wk

Customer Service Representative Weekly Pay Full-Time Immediate Start Location: Atlanta, GA Job Type: Full-Time In-Person Pay: 800-1,000 Performance-Based Bonuses Customer Service Representative ...

Posted today

M S International

Customer Service Representative (CSR)

Austell, GA · On-site

$40K - $54K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Representative (CSR) is an on-site role responsible for engaging with customers through multiple channels, including phone, email, and in-person interactions. Front-desk duties ...

Da MaddHouze

Customer Service Representative

Cumberland, GA

$15.25 - $20.75/hr

  • Medical

  • Retirement

  • PTO

A customer service representative/CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

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Showing results 21-40

All JobsOnline Customer Service Rep JobsOnline Customer Service Rep Jobs in Decatur, GA

Online Customer Service Rep information

See Decatur, GA salary details

$9

$18

$26

How much do online customer service rep jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for online customer service rep in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What does an online customer service rep do?

An Online Customer Service Representative assists customers through digital channels such as email, live chat, and social media. Their main duties include answering customer inquiries, resolving issues, processing orders, and providing product or service information. They act as the bridge between the company and its customers, ensuring a positive experience and maintaining customer satisfaction. This role requires excellent communication skills, patience, and the ability to handle multiple tasks simultaneously.

What are the key skills and qualifications needed to thrive as an online customer service rep?

To thrive as an Online Customer Service Rep, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is common in this role. Patience, active listening, and a customer-centric attitude make someone stand out in this position. These skills and qualities are crucial for efficiently resolving customer issues, maintaining satisfaction, and supporting company reputation in a digital environment.

What are some common challenges faced by online customer service reps and how are they typically addressed?

Online Customer Service Reps often encounter challenges such as handling high volumes of inquiries, navigating difficult customer interactions, and managing multiple communication channels simultaneously. To address these, employers typically provide robust training in conflict resolution, time management, and the use of customer relationship management (CRM) systems. Additionally, most teams foster a supportive environment where reps can escalate complex issues to supervisors and collaborate with colleagues for solutions. Regular feedback sessions and access to knowledge bases also help reps stay effective and confident in their roles.

What is the difference between Online Customer Service Rep vs Call Center Agent?

AspectOnline Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote or office-based, primarily online communicationCall centers, often office-based, handling phone calls
Industry UsageRetail, tech support, e-commerce, service industriesTelecommunications, insurance, banking, customer support
Search & Comparison IntentYesYes

Online Customer Service Reps primarily communicate via chat, email, or online platforms, focusing on digital interactions. Call Center Agents handle customer inquiries mainly through phone calls, often in a call center setting. While both roles require strong communication skills and customer service experience, their work environments and communication methods differ. Understanding these differences helps job seekers find roles that match their skills and preferences.

Can you work from home as an online customer service representative?

Yes, many online customer service representatives work remotely from home, using computers and communication tools like chat, email, or phone to assist customers. Employers often require reliable internet access and may provide training on specific software or platforms.

What are the most commonly searched types of Customer Service Rep jobs in Decatur, GA?

The most popular types of Customer Service Rep jobs in Decatur, GA are:

What are popular job titles related to Online Customer Service Rep jobs in Decatur, GA?

For Online Customer Service Rep jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Online Customer Service Rep jobs in Decatur, GA look for?

The top searched job categories for Online Customer Service Rep jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Online Customer Service Rep jobs?

Cities near Decatur, GA with the most Online Customer Service Rep job openings:

Online Customer Service Rep jobs near you
Infographic showing various Online Customer Service Rep job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,172 per year, or $18.4 per hour.

CUSTOMER SERVICE REPRESENTATIVE

Sunset Finance

Conyers, GA • On-site

$55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual earnings include base salary, monthly standard bonus plan, and annual tax preparation bonus plan! Are you a Top Performer that meets the following requirements? APPLY NOW!*401K, Health, Dental, Vision, Short- and Long-Term Disability Plans! Paid Holidays, Vacation, and Sick Time Plans!REQUIREMENTS/QUALIFICATIONS Qualified candidates must be "A GO GETTER" with excellent personality, communication skills, sales skills, problem solving skills, the ability to lead and must possess a strong desire to succeed! Excellent spelling, computer, data entry, and the ability to complete tasks effectively, efficiently, and thoroughly with little to no supervision. The Customer Service Representative is expected to PREPARE FOR MANAGEMENT. The company views all customer service representatives as potential branch managers. Customer Service Representatives who receive first consideration for promotion are those who excel not only at their own job but understand the positions of The Branch Manager. A high school diploma or equivalence is required. JOB SUMMARYThe Customer Service Representative is responsible for assisting The Branch Manager achieve the required results in sales, business promotion, profits, operational collection standards, and tax preparation. The Customer Service Representative is responsible for getting results on their contact work by phone. This mainly consists of making contact via the telephone and scheduling office visits with customers. The Customer Service Representative also must be able to learn all tasks performed within the office and prepare to become a Branch Manager of their own location. DUTIES & ESSENTIAL JOB FUNCTIONSThe Customer Service Representative plays a very important part in the operation of a consumer finance office. The duties of a CSR are to wait on customers, take applications, investigate credit, take payments, refinance loans, work past due accounts by phone as directed by the manager, send out advertising letters, and complete other duties. Customer Service Representatives must have initiative and the ability to work independently. Candidates must have a valid driver's license, dependable transportation and current liability auto insurance coverage. OTHER FUNCTIONS AND RESPONSIBILITIESi. Solicit loans over the telephone and at the counter in the office.ii. Sell all products and services offered over the telephone and in the office.iii. Answers the telephone, posts customer payments, inputs new and refinanced loans into the loan software system, processes loan applications, and prepares refinance, former borrower and delinquency mail and text messages.iv. Posts payments, gives customer credit references to inquiring creditors, and credit bureaus.v. Completes loan documents and closes current refinance loans.vi. Maintains cash drawer and prepares daily deposits of cash and checks.vii. Makes telephone collection calls to past due customers and reports activities on each customer to the branch manager.viii. Adjusts past-due payments for current slow customers.ix. Participates in training development opportunities as directed by the Manager and District Supervisor.x. Prepares daily, weekly and monthly reports.xi. Assists in achieving tax preparation objectives, prepares, and files income taxes each tax season.xii. Assists in maintaining standards in all areas of delinquency, loan volume, and growth goals, along with the 10th/20th standards.xiii. It is the branch personnel's responsibility to consistently achieve company production standards.PHYSICAL REQUIREMENTS/WORK ENVIRONMENTThe physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is primarily sedentary in nature, no special demands are required.