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Online Call Center Jobs (NOW HIRING)

BCForward

Call Center Representative

Austin, TX · On-site

$20/hr

Documents all encounters in clear and concise online logs. Transfers callers to other Call Center units as needed. Meets individual performance standards. Performs other duties as may be assigned by ...

Age Rejuvenation

Call Center Associate

Tampa, FL · On-site

$20 - $22/hr

What You'll Do As a Call Center Associate, you will work directly with prospective patients who have expressed interest in our services through online inquiries, marketing campaigns, referrals, and ...

Dermatologists of Central States

Call Center Agent

Kettering, OH · On-site

$13.25 - $17.50/hr

... online scheduling. * Obtain and enter accurate demographic information. * Escalate concerns as ... Call center experience and web-based scheduling are a plus. * Ability to communicate effectively on ...

Dermatologists of Central States

Call Center Agent

Kettering, OH · On-site

$13.25 - $17.50/hr

... online scheduling. * Obtain and enter accurate demographic information. * Escalate concerns as ... Call center experience and web-based scheduling are a plus. * Ability to communicate effectively on ...

Age Rejuvenation

Call Center Associate

Tampa, FL · On-site

$20 - $22/hr

What You'll Do As a Call Center Associate, you will work directly with prospective patients who have expressed interest in our services through online inquiries, marketing campaigns, referrals, and ...

Soni Family Practice

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

Actively manage and work on the Online Scheduling sheet to ensurevisitsare correctly scheduled ... Call Center Manager & Regional Director of Operations Approved by: Date: 5/1/2026

ncmec

$15 - $18.75/hr

Call Center Specialist LOCATION : Alexandria, Virginia or Lake Park, Florida FLSA : Non-Exempt ... Enter CyberTipline Reports online of cases of child exploitation and child pornography. * Field ...

DOCS, LLC

Call Center Agent

Kettering, OH · On-site

$13.25 - $17.50/hr

... online scheduling. * Obtain and enter accurate demographic information. * Escalate concerns as ... Call center experience and web-based scheduling are a plus. * Ability to communicate effectively on ...

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Online Call Center information

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How much do online call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for online call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an online call center?

An online call center is a virtual customer service operation where agents handle customer inquiries, support requests, and other communications using internet-based tools rather than working from a physical call center location. Agents may work from home or remote offices and use software to manage calls, chats, and emails. Online call centers are commonly used by companies to provide 24/7 support, improve flexibility, and reduce overhead costs while maintaining high-quality customer service.

What are the key skills and qualifications needed to thrive as an online call center agent?

To thrive as an Online Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and live chat platforms is highly valued. Patience, active listening, and adaptability are essential soft skills that help agents handle diverse customer interactions effectively. These skills and tools are crucial for delivering efficient, high-quality support and ensuring customer satisfaction in a virtual environment.

How does an online call center agent typically collaborate with team members and supervisors?

Online call center agents usually work as part of a larger team where regular communication with supervisors and colleagues is essential. Collaboration often takes place through digital channels such as team chats, video meetings, and shared knowledge bases, allowing agents to quickly share updates, ask questions, and receive feedback. Supervisors provide ongoing support, performance reviews, and training to help agents improve their skills and resolve complex customer issues. This structure helps ensure consistent service quality and fosters a supportive, connected remote work environment.

What is the difference between Online Call Center vs Customer Service Representative?

AspectOnline Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based, handling inbound/outbound calls via phone or chatOffice or remote, interacting with customers via phone, email, or chat
Industry UsageCommon in call centers, tech support, sales, and customer service sectorsWidely used across retail, telecom, banking, and service industries

Online Call Center roles focus on managing customer interactions through digital channels like phone and chat, often requiring specific technical setup. Customer Service Representatives provide support across various channels and industries. Both roles require strong communication skills and customer focus, but Online Call Center positions often emphasize remote work and technical proficiency.

Can I work at an online call center from home?

Online call center jobs are often designed to be remote, allowing employees to work from home with a computer and internet connection. These roles typically require good communication skills, a quiet workspace, and sometimes specific software or certifications. Many companies offer flexible schedules for remote call center agents.
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What cities are hiring for Online Call Center jobs?

Cities with the most Online Call Center job openings:

What are the most commonly searched types of Call Center jobs?

The most popular types of Call Center jobs are:

What states have the most Online Call Center jobs?

States with the most job openings for Online Call Center jobs include:

Online Call Center jobs near you
Infographic showing various Online Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

BCForward

Austin, TX • On-site

$20/hr

Contractor

Medical, Dental, Vision

Re-posted 12 days ago

Job description

BCforward is currently seeking a highly motivated Call Center Representative – Austin TX 78727


Job Title: Call Center Representative

Location: Austin TX 78727

Duration: 10+ Months Contract

Pay Rate: $20/hr on W2


Skills Description

Six months high volume inbound contact center experience within the last 12 months.


Would be nice to have skills:

Microsoft Office experience

Effective at multi-tasking


Roles and responsibilities:

Must be available for any 8 hour shift from 7 am to 7 pm.

We are unable to accommodate schedule change requests during the first 90 days.


This role provides unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions. Assists with problem resolution, as needed.

Responds to phone inquiries in a prompt, courteous and concise manner.

Documents all encounters in clear and concise online logs.

Transfers callers to other Call Center units as needed.

Meets individual performance standards.

Performs other duties as may be assigned by management.

Attains and maintains strict required attendance and performance metrics.


Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.


About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward logo

About BCforward

Sourced by ZipRecruiter

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

Social media

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