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Online Call Center Jobs in Decatur, GA (NOW HIRING)

MatrixCare

Supervisor, Call Center

Peachtree Corners, GA · Remote

$77K - $100K/yr

Position Summary The Manager, Call Center is accountable for the leadership of the customer service functions of a dynamic team of dedicating calling staff. In this role, you will ensure consistent ...

ResMed, Inc.

Supervisor, Call Center

Peachtree Corners, GA · On-site

$77K - $100K/yr

Position Summary The Manager, Call Center is accountable for the leadership of the customer service functions of a dynamic team of dedicating calling staff. In this role, you will ensure consistent ...

ResMed

Supervisor, Call Center

Peachtree Corners, GA · Remote

$77K - $100K/yr

Position Summary The Manager, Call Center is accountable for the leadership of the customer service functions of a dynamic team of dedicating calling staff. In this role, you will ensure consistent ...

Alphabe Insight Inc

Call Center Agent

Atlanta, GA · On-site

$14.50 - $19/hr

Introduction We are seeking a customer-focused Call Center Agent to support communication and customer service operations. This role is ideal for individuals who enjoy helping others, solving ...

Limitless East Marketing

Call Center Agent

Atlanta, GA

$14.50 - $19/hr

Introduction We are seeking a customer-focused Call Center Agent to support communication and customer service operations. This role is ideal for individuals who enjoy helping others, solving ...

Alphabe Insight Inc

Call Center Agent

Atlanta, GA

$14.50 - $19/hr

Introduction We are seeking a customer-focused Call Center Agent to support communication and customer service operations. This role is ideal for individuals who enjoy helping others, solving ...

Payentry

Outbound Call Center Representative

Norcross, GA · On-site

$17 - $19/hr

Payentry is actively seeking outbound call center reps for our call center in Peachtree Corners, GA. This position schedules sales appointments for our sales teams by cold calling businesses and ...

RemX

Be Seen First

Call Center Specialist I (Direct Hire)

Alpharetta, GA · On-site

$20/hr

... online banking, etc.) * Ensure adherence to banking regulations, privacy standards, and compliance ... Accurately document interactions in internal systems Required: * 1+ year call center experience in ...

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All JobsOnline Call Center JobsOnline Call Center Jobs in Decatur, GA

Online Call Center information

See Decatur, GA salary details

$10

$17

$24

How much do online call center jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for online call center in Decatur, GA is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Call Center Agent, and why are they important?

To thrive as an Online Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and live chat platforms is highly valued. Patience, active listening, and adaptability are essential soft skills that help agents handle diverse customer interactions effectively. These skills and tools are crucial for delivering efficient, high-quality support and ensuring customer satisfaction in a virtual environment.

What is the difference between Online Call Center vs Customer Service Representative?

AspectOnline Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based, handling inbound/outbound calls via phone or chatOffice or remote, interacting with customers via phone, email, or chat
Industry UsageCommon in call centers, tech support, sales, and customer service sectorsWidely used across retail, telecom, banking, and service industries

Online Call Center roles focus on managing customer interactions through digital channels like phone and chat, often requiring specific technical setup. Customer Service Representatives provide support across various channels and industries. Both roles require strong communication skills and customer focus, but Online Call Center positions often emphasize remote work and technical proficiency.

What is an online call center?

An online call center is a virtual customer service operation where agents handle customer inquiries, support requests, and other communications using internet-based tools rather than working from a physical call center location. Agents may work from home or remote offices and use software to manage calls, chats, and emails. Online call centers are commonly used by companies to provide 24/7 support, improve flexibility, and reduce overhead costs while maintaining high-quality customer service.

How does an online call center agent typically collaborate with team members and supervisors?

Online call center agents usually work as part of a larger team where regular communication with supervisors and colleagues is essential. Collaboration often takes place through digital channels such as team chats, video meetings, and shared knowledge bases, allowing agents to quickly share updates, ask questions, and receive feedback. Supervisors provide ongoing support, performance reviews, and training to help agents improve their skills and resolve complex customer issues. This structure helps ensure consistent service quality and fosters a supportive, connected remote work environment.
What are the most commonly searched types of Call Center jobs in Decatur, GA? The most popular types of Call Center jobs in Decatur, GA are:
What job categories do people searching Online Call Center jobs in Decatur, GA look for? The top searched job categories for Online Call Center jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Online Call Center jobs? Cities near Decatur, GA with the most Online Call Center job openings:
Online Call Center jobs near you
Infographic showing various Online Call Center job openings in Decatur, GA as of June 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 68% Full Time, 20% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,375 per year, or $17.5 per hour.
Outbound Call Center Representative

Outbound Call Center Representative

Payentry

Norcross, GA

$50K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Outbound Call Center Representative

Payentry is actively seeking outbound call center reps for our call center in Peachtree Corners, GA. This position schedules sales appointments for our sales teams by cold calling businesses and business owners.

What You'll Do:

  • Calling businesses to schedule appointments for our Sales Reps to meet with the business owners/decision makers to market our services
  • Communicating our payroll, HR, and payroll tax services to business owners on the phone
  • Scheduling virtual, in person and phone meetings between business owners and sales team members
  • Outbound cold calling approximately 200 numbers daily in the call center from the call list
  • Other duties as needed

What You Bring to the Table:

  • One year of sales, call center or collections experience preferred
  • Strong customer service or sales background
  • Experience in outbound calling and warm calling techniques
  • Prior experience in B2B sales and telemarketing would be beneficial
  • Good conversation and people skills essential

Where You'll Work:

  • Schedule: Monday-Friday 9:00 A.M to 5:00 P.M, initially fully on-site with the opportunity for a hybrid model based on performance
  • This is a full time position that does not require weekends or late nights
  • **Commute to Peachtree Corners, GA is required initially before any remote opportunities are offered**

Total Rewards and Growth:

  • Compensation: $20-24 / hr. earned on average by team members in position less than one year (includes $17 / hr. base pay + significant incentive compensation based on performance).
  • Average total compensation: $35,000 for first year team members, $40,000 for team members in position over one year; over $50,000+ for top performing team members
  • Benefits: Payentry offers a benefits package that includes Medical, Dental, Vision, Life, Paid Time Off and STD coverage as well as a 401(k) plan.

Payentry is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, sexual orientation, veteran status or any other status protected by federal, state or other applicable laws. Reasonable accommodations request to apply or participate in the interview process may be submitted to internalhr@payentry.com

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