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Online Call Center Jobs in Decatur, GA (NOW HIRING)

AYS

Call Center Agent

Atlanta, GA · Remote

$14.50 - $19/hr

Call Center Agent Location; Remote Job Overview: As a Call Center Agent at AYS Inc, you will be responsible for handling incoming and outgoing calls from customers and providing them with excellent ...

Serenity Healthcare, LLC

Call Center Agent

Atlanta, GA · On-site

$19.50/hr

Call Center Agent Serenity Healthcare is hiring Call Center Agents to support patients taking their first steps toward wellness. In this role, you'll speak with individuals who have already expressed ...

Intralot

Call Center Operator

Peachtree Corners, GA

High school diploma or equivalent training and experience. * 3 years customer service experience, preferably in a technical call center environment * Call tracking system experience * Outstanding ...

Alphabe Insight

Call Center Agent

Atlanta, GA

$14.50 - $19/hr

Call Center Agent Entertainment Travel Associates is a dynamic and fast-growing company specializing in delivering exceptional travel and entertainment experiences. We partner with leading brands and ...

Service Gurus Inc

Be Seen First

Call Center Representative

Atlanta, GA · On-site

$17 - $25/hr

We specialize in call center job placements such as sales and debt collections. We operate from Atlanta, GA, Charlotte NC, and Niagara Falls NY.

Answer Mti

Full Time Call Center Agent

Atlanta, GA

$16/hr

Full Time Call Center Agent Immediately hiring Full Time Call Center Agents at AMTI! Call Center Agents at AMTI provide friendly, professional, and comprehensive support to our clients' customers.

TeleSpecialists LLC

Call Center Agent

Atlanta, GA · On-site

$14.75 - $19.25/hr

Call Center Agent / Navigator This in-office role at our Brookhaven (ATL) office is a midshift position, requiring twelve-hour shifts from 10:30 AM to 11:00 PM About Us: TeleSpecialists is ...

Tele Specialists

Call Center Agent

Brookhaven, GA

$14.75 - $19.50/hr

Call Center Agent / Navigator This in-office role at our Brookhaven (ATL) office is a midshift position, requiring twelve-hour shifts from 10:30 AM to 11:00 PM About Us: TeleSpecialists is ...

Tele Specialists

Call Center Agent

Atlanta, GA · On-site

$14.50 - $19/hr

Call Center Agent / Navigator This in-office role at our Brookhaven (ATL) office is a midshift position, requiring twelve-hour shifts from 10:30 AM to 11:00 PM. About Us: TeleSpecialists is ...

AnswerMTI

Full Time Call Center Agent

Atlanta, GA · On-site

$16/hr

Call Center Agents at AMTI provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll ...

NJ Tech

call center representative

Atlanta, GA

$15.50 - $19.25/hr

Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant is responsible for answering and handling inbound calls from assigned client. The Service Delivery ...

NJ Tech

call center representative

Atlanta, GA · On-site

$15.50 - $19.25/hr

Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant is responsible for answering and handling inbound calls from assigned client. The Service Delivery ...

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All JobsOnline Call Center JobsOnline Call Center Jobs in Decatur, GA

Online Call Center information

See Decatur, GA salary details

$10

$17

$24

How much do online call center jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for online call center in Decatur, GA is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Call Center Agent, and why are they important?

To thrive as an Online Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and live chat platforms is highly valued. Patience, active listening, and adaptability are essential soft skills that help agents handle diverse customer interactions effectively. These skills and tools are crucial for delivering efficient, high-quality support and ensuring customer satisfaction in a virtual environment.

What is the difference between Online Call Center vs Customer Service Representative?

AspectOnline Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based, handling inbound/outbound calls via phone or chatOffice or remote, interacting with customers via phone, email, or chat
Industry UsageCommon in call centers, tech support, sales, and customer service sectorsWidely used across retail, telecom, banking, and service industries

Online Call Center roles focus on managing customer interactions through digital channels like phone and chat, often requiring specific technical setup. Customer Service Representatives provide support across various channels and industries. Both roles require strong communication skills and customer focus, but Online Call Center positions often emphasize remote work and technical proficiency.

What is an online call center?

An online call center is a virtual customer service operation where agents handle customer inquiries, support requests, and other communications using internet-based tools rather than working from a physical call center location. Agents may work from home or remote offices and use software to manage calls, chats, and emails. Online call centers are commonly used by companies to provide 24/7 support, improve flexibility, and reduce overhead costs while maintaining high-quality customer service.

How does an online call center agent typically collaborate with team members and supervisors?

Online call center agents usually work as part of a larger team where regular communication with supervisors and colleagues is essential. Collaboration often takes place through digital channels such as team chats, video meetings, and shared knowledge bases, allowing agents to quickly share updates, ask questions, and receive feedback. Supervisors provide ongoing support, performance reviews, and training to help agents improve their skills and resolve complex customer issues. This structure helps ensure consistent service quality and fosters a supportive, connected remote work environment.
What are the most commonly searched types of Call Center jobs in Decatur, GA? The most popular types of Call Center jobs in Decatur, GA are:
What job categories do people searching Online Call Center jobs in Decatur, GA look for? The top searched job categories for Online Call Center jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Online Call Center jobs? Cities near Decatur, GA with the most Online Call Center job openings:
Online Call Center jobs near you
Infographic showing various Online Call Center job openings in Decatur, GA as of June 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 68% Full Time, 20% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,375 per year, or $17.5 per hour.
Call Center Agent

Call Center Agent

Serenity Mental Health Centers

Sandy Springs, GA

$19.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Call Center Agent

Location: Sandy Springs, GA 
Employment Type: Full-Time or Part-Time (after training) 

Serenity Healthcare is hiring Call Center Agents to support patients taking their first steps toward wellness. In this role, you'll speak with individuals who have already expressed interest in care, answer questions, and help schedule appointments with empathy, clarity, and confidence. No healthcare experience required - we provide paid training. 

What You'll Do 

  • Speak with prospective and existing patients to schedule and manage appointments 
  • Guide hesitant callers with empathy and solutions-focused communication 
  • Convert inbound leads into scheduled appointments through confident follow-up 
  • Verify patient information and insurance details 
  • Enter and update patient data accurately in the EMR system 
  • Respond to patient questions, concerns, and escalations professionally 
  • Follow established protocols to ensure consistent, high-quality service 
  • Collaborate with clinic and care teams to support a seamless patient experience 

What We're Looking For 

  • High school diploma or GED 
  • Experience in a high-volume customer service or call center environment 
  • Strong verbal and written communication skills 
  • Ability to stay calm, organized, and professional in a fast-paced setting 
  • Basic computer and data-entry skills (Microsoft Office a plus) 

Pay & Benefits 

  • Starting at $16.50/hour, with growth to $19.50/hour within 6 months 
  • $1.00/hour bilingual differential for fluent Spanish/English speakers 
  • 90% employer-paid medical, dental, and vision insurance 
  • 401(k) retirement plan 
  • 10 PTO days (15 after first year) + 10 paid holidays 
  • Flexible shift scheduling 

Training Requirement 

  • Paid training required: four consecutive weeks, 40 hours per week 
  • After training, choose full-time or part-time scheduling 

About Serenity Healthcare 

Serenity Healthcare provides innovative, evidence-based mental health treatments that help patients achieve lasting outcomes when traditional options haven't worked. Our mission is to help patients take back their lives with compassion, clarity, and care. 

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening. 

Apply