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Online Call Center Representative Jobs (NOW HIRING)

The Bowen Group Inc.

Call Center Representative

Chantilly, VA · Remote

$17.75/hr

  • Medical

  • Dental

  • Life

  • PTO

... online call center customer service representatives to support the Veterans Experience Office at the U.S. Department of Veterans Affairs.Location: This is a 100% virtual position. Your residence must ...

Express Employment

Call Center Representative

Reading, PA

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

Our Reading area client is seeking Call Center Representatives to join their team! Express is offering career opportunities for those qualified for and interested in this position! This is a direct ...

TECO

Call Center Rep/Sr. Call Center Rep

Albuquerque, NM · On-site

$48K - $60K/yr

The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...

General Call Center | Full-Time

Call Center Representative

Midway, GA · On-site

$14.75 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...

General Call Center | Full-Time

Call Center Representative

Wichita, KS · On-site

$15.75 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...

TECO

Call Center Rep/Sr. Call Center Rep

Albuquerque, NM · On-site

$48K - $60K/yr

The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...

Whitaker Bank

CALL CENTER REPRESENTATIVE

Lexington, KY · On-site

$14 - $17.50/hr

The position of a Call Center Representative also is required to be fully knowledgeable and skilled in the areas of customer service, checking and savings accounts, debit card transactions and online ...

Global Channel Management

Call Center Rep

Melvindale, MI · On-site

$14.75 - $18.50/hr

About the job Call Center Rep Call Center Rep needs 2+ years experience Call Center requires: * Excel (Sheet or formula) * DVI(Software for job lookup/ordering) * Incoming/outgoing calls * High ...

Clearstream

Call Center Rep

Philadelphia, PA · On-site

$16.25 - $20.25/hr

Call Center Representative Multiple openings for call center representatives. Two to five years of experience required in a call center setting at a manufacturing company. These openings are ...

At Your School (AYS, Inc.)

Call center representative

$16.50 - $20.50/hr

Call Center Representative Indianapolis, Indiana, United States Remote Job Title: Call Center Representative Company Overview: AYS Inc is a leading provider of customer service solutions for ...

TECO

Call Center Rep/Sr. Call Center Rep

Albuquerque, NM · On-site

$48K - $60K/yr

The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...

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Online Call Center Representative information

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How much do online call center representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for online call center representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an online call center representative?

Online Call Center Representatives are professionals who assist customers remotely through phone calls, emails, or live chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve complaints, all while working from a remote location or a dedicated call center. These representatives play a vital role in maintaining customer satisfaction and ensuring smooth communication between a company and its clients. Strong communication skills, patience, and problem-solving abilities are essential for success in this role.

What are the key skills and qualifications needed to thrive as an online call center representative, and why are they important?

To thrive as an Online Call Center Representative, you need excellent verbal and written communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer proficiency is often required. Strong problem-solving skills, patience, and a customer-focused attitude help individuals excel in this role. These skills and qualities are crucial for efficiently resolving customer inquiries and providing a positive customer service experience in a virtual environment.

How do online call center representatives typically manage high call volumes while maintaining quality customer service?

Online Call Center Representatives often handle fluctuating call volumes throughout their shifts, especially during peak hours. To manage this, they utilize call management software to prioritize and route calls efficiently, follow established scripts for consistency, and rely on teamwork to support one another during busy periods. Maintaining quality service involves active listening, clear communication, and quickly resolving issues or escalating them when necessary. Regular training sessions and performance feedback also help representatives continuously improve their service skills.

What cities are hiring for Online Call Center Representative jobs?

Cities with the most Online Call Center Representative job openings:

What are the most commonly searched types of Call Center Representative jobs?

The most popular types of Call Center Representative jobs are:

What states have the most Online Call Center Representative jobs?

States with the most job openings for Online Call Center Representative jobs include:

Online Call Center Representative jobs near you
Infographic showing various Online Call Center Representative job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

Community Health Center of Buffalo

Buffalo, NY • On-site

$16.76 - $20.24/hr

Other

Re-posted 16 days ago

Job description

Call Center Representative

The Call Center Representative plays a crucial role in providing exceptional customer service and ensuring patient satisfaction. They must possess excellent interpersonal skills to effectively communicate with patients and address their needs. The primary function of the Call Center Representative is to complete administrative and clinical support tasks to ensure a positive customer experience.

Responsibilities:

  • Handle inbound and outbound calls in a polite manner, providing personalized customer service to patients.
  • Document and report customer feedback to improve the patient experience.
  • Schedule appointments and perform pre-registration tasks, including verifying demographic and insurance information.
  • Discern when triage by clinical healthcare staff is necessary.
  • Coordinate patient and information flow while maintaining patient confidentiality in compliance with HIPAA laws.
  • Contribute to patient care teams by providing care coordination services.
  • Participate in Quality Improvement and Quality Assurance activities as needed.
  • Track and log patient information.
  • Attend meetings as required.
  • Perform other relevant duties as assigned.

    • Qualifications:

    • High school diploma or GED equivalent.
    • At least 1 year of experience delivering high-level customer service in a healthcare setting or call center.
    • Computer literate and proficient in Microsoft Office.

    Physical Requirements:

    The position requires sitting, standing, walking, bending, and stooping. There may be significant job stress associated with the role, and evening and/or weekend work may be required. The position may involve lifting, pushing, pulling, and carrying up to ten pounds.

    Pay: The salary range for this position is $16.76 to $20.24 per hour. Union Affiliation: This position is represented by United Healthcare Workers East, Local 1199.

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