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Onboarding Tech Jobs (NOW HIRING)

Loomis

Onboarding Program Manager

Elmhurst, IL · On-site

$82K - $124K/yr

With over 140 years of innovation and service excellence, Burroughs keeps technology running for ... Job Summary The Onboarding Program Manager is responsible for designing, building, and continuously ...

Burroughs

Onboarding Program Manager

Elmhurst, IL

$82K - $124K/yr

With over 140 years of innovation and service excellence, Burroughs keeps technology running for ... Job Summary The Onboarding Program Manager is responsible for designing, building, and continuously ...

Burroughs, Inc.

Onboarding Program Manager

Elmhurst, IL · On-site

$82K - $124K/yr

With over 140 years of innovation and service excellence, Burroughs keeps technology running for ... Job Summary The Onboarding Program Manager is responsible for designing, building, and continuously ...

Westmark Enterprises

Onboarding Specialist

Dubuque, IA · On-site

$17.50/hr

As an Onboarding Specialist you will provide setup, training, and support for our new customers ... You must hold an associate degree or equivalent from a two-year college or tech school; OR six ...

Informa

Customer Onboarding Specialist

Newton, MA

TTGT) informs, influences and connects the world's technology buyers and sellers, to accelerate ... The Onboarding Specialist will own the critical transition from contract signature to platform ...

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Onboarding Tech information

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How much do onboarding tech jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for onboarding tech in the United States is $25.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $29.09 per hour, depending on experience, location, and employer.

What does an Onboarding Tech do?

An Onboarding Tech is responsible for setting up new employees with the technology, software, and access they need to start their jobs effectively. This role typically involves configuring hardware, installing necessary applications, creating user accounts, and providing initial technical support. Onboarding Techs also ensure that security protocols are followed and that new hires understand how to use the organization's systems and tools. Their work helps streamline the onboarding process and ensures a smooth transition for new team members.

What are some common challenges faced by Onboarding Techs during the new hire integration process?

Onboarding Techs often encounter challenges such as coordinating IT setup for multiple new hires simultaneously and ensuring that all necessary hardware, software, and access permissions are provisioned on time. They may also need to troubleshoot unexpected technical issues or compatibility problems that arise during the onboarding process. Effective communication and close collaboration with HR, IT support, and department managers are crucial to address these challenges and provide a smooth onboarding experience for new employees.

What are the key skills and qualifications needed to thrive as an Onboarding Tech, and why are they important?

To thrive as an Onboarding Tech, you need a solid understanding of IT systems, troubleshooting processes, and experience with user account setup, typically supported by relevant technical certifications or an associate's degree in IT. Familiarity with enterprise software platforms such as Microsoft 365, Active Directory, ticketing systems, and onboarding management tools is essential. Strong communication, attention to detail, and customer service skills help you effectively guide new users and resolve issues quickly. These skills ensure a seamless onboarding experience for employees, minimizing downtime and enhancing productivity from day one.

What is the difference between Onboarding Tech vs HR Coordinator?

AspectOnboarding TechHR Coordinator
Required CredentialsTechnical skills, familiarity with onboarding softwareHR certifications, communication skills
Work EnvironmentTech-focused, software implementationOffice-based, HR department
Employer & Industry UsageUsed in HR tech companies, large organizationsUsed across various industries for HR functions
Search & Comparison IntentUnderstanding onboarding technology rolesUnderstanding HR roles related to onboarding

Onboarding Tech roles focus on implementing and managing onboarding software systems, requiring technical skills. HR Coordinators handle broader HR functions, including onboarding processes, with a focus on communication and HR certifications. While both roles support new employee integration, Onboarding Tech is more technical, whereas HR Coordinators have a broader HR scope.

How do I become an onboarding tech?

To become an onboarding tech, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with onboarding software or HR systems. Relevant experience in customer service, administrative support, or technical roles can be beneficial, and some positions may require certifications in HR or related fields.

What is onboarding tech?

Onboarding tech refers to software and digital tools used by onboarding specialists to facilitate new employee integration into a company. These tools often include HR management systems, training platforms, and electronic document signing, helping streamline the onboarding process and ensure compliance. Familiarity with HR software and digital communication tools is beneficial for this role.
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Onboarding Tech jobs near you
Infographic showing various Onboarding Tech job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 72% Full Time, 12% Part Time, 13% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $53,969 per year, or $25.9 per hour.

Enterprise Onboarding Specialist

RedSail Technologies LLC

Spartanburg, SC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Enterprise Onboarding Specialist
Job Summary
RedSail is committed to delivering an exceptional experience to customers from the first interaction. The Enterprise Onboarding Specialist supports the onboarding of assigned pharmacy chain customers onto RedSail's claims switching and pharmacy technology platform by completing defined implementation tasks, maintaining documentation, and coordinating routine activities. The Enterprise Onboarding Specialist serves as an implementation resource from contract execution through go-live and stabilization. Working with customer contacts, pharmacy operations, IT teams, third-party vendors, and internal cross-functional teams, this role completes assigned onboarding activities, tracks progress, escalates issues, and supports timely implementation. The ideal candidate combines hands-on technical experience in pharmacy claims processing with strong project management and client communication skills.
Key Duties
Enterprise Implementation Leadership
  • Complete assigned implementation activities for pharmacy chain customers, including multi-site deployments, by following established plans, procedures, and timelines.

  • Serve as the primary implementation contact from project kickoff through successful go-live, stabilization, and transition to ongoing account management.

  • Ad Maintain implementation plans, project timelines, cutover checklists, issue logs, and status updates using established templates and guidance.

  • Coordinate implementation activities across customer stakeholders, pharmacy management system vendors, third-party partners, and internal RedSail teams.

  • Identify implementation risks, document relevant details, and promptly escalate issues to the implementation lead or manager for direction and resolution.

Technical Solution Delivery
  • Gather, validate, and document technical and operational requirements, including pharmacy management system integrations, connectivity methods (VPN, SFTP, TLS), NCPDP transaction routing, and BIN/PCN configuration.
  • Coordinate enrollment and credentialing activities, including NPI and NCPDP validation, payer setup, and switch routing configuration.
  • Lead test planning, test claim validation, parallel testing, and cutover readiness activities.

  • Perform initial troubleshooting of claims processing, transaction routing, connectivity, adjudication, data exchange, and system integration issues using documented procedures, and escalate complex matters to Engineering, Product, or other appropriate teams.

  • Ensure customers are fully prepared for go-live through implementation readiness reviews, documentation, training, and operational validation.

Customer Partnership
  • Build trusted relationships with customer implementation teams, pharmacy operations leaders, IT organizations, and third-party vendors throughout the implementation lifecycle.

  • Provide customers with timely updates, approved guidance, and standard onboarding information while escalating requests or decisions outside established procedures.
  • Prepare routine implementation updates, milestone tracking, issue summaries, and readiness information for review by the implementation lead or manager.

  • Coordinate closely with the Sales team to ensure implementation activities align with overall customer priorities and expectations.
  • Partner with the Strategic Account Manager during stabilization to ensure a smooth transition into long-term operational ownership.

Continuous Improvement
  • Identify opportunities to improve implementation methodologies, playbooks, templates, customer communications, and technical documentation.
  • Capture lessons learned and incorporate best practices into standardized implementation processes.
  • Document recurring issues, lessons learned, and suggested process improvements for review by the implementation lead or manager.
  • Contribute to the ongoing evolution of RedSail's enterprise implementation capabilities.

Required Work Experience/Skills
  • 2+ years of experience supporting software implementations, customer onboarding, technical support, or related operational activities in a B2B environment.
  • Experience coordinating assigned tasks, maintaining project documentation, and communicating status across customers, vendors, and internal teams.
  • Basic understanding of pharmacy claims processing, healthcare technology, or software implementation processes.

  • Working knowledge of pharmacy claims workflows, including NCPDP standards, BIN/PCN routing, adjudication concepts, rejects, reversals, and transaction processing.
  • Experience working with pharmacy management systems, healthcare integrations, switches, PBMs, or healthcare data exchange.

  • Familiarity with connectivity methods such as VPN, SFTP, TLS, flat files, and APIs, with the ability to follow documented troubleshooting steps.
  • Strong organization and communication skills, with the ability to follow established procedures and manage assigned priorities.
  • Clear written and verbal communication skills for providing routine updates to customers and internal teams.

Preferred Work Experience/Skills
  • Experience supporting pharmacy technology onboarding or implementation activities for retail pharmacy customers.
  • Experience assisting with data, configuration, or customer transition activities between pharmacy or healthcare technology platforms.

  • Familiarity with HIPAA requirements and handling protected health information.
  • Knowledge of Medicare Part D, 340B, specialty pharmacy, or other complex pharmacy workflows.

  • Relevant training or coursework in project coordination, process improvement, or customer onboarding.

  • Experience with project management tools such as Asana, Jira, or Monday.com.

Success In This Role
Successful Enterprise Onboarding Specialists:
  • Complete assigned implementation tasks accurately and on schedule while providing responsive customer support.
  • Maintain professional working relationships with customer contacts and internal team members.
  • Identify potential issues, document relevant details, and escalate them promptly for guidance.
  • Coordinate assigned activities with internal and external contacts by following established plans and timelines.
  • Apply technical knowledge and documented procedures to support customer onboarding activities.
  • Complete required documentation and handoff activities so customers can transition smoothly to ongoing operational support.

Discretionary Judgment
  • Uses independent judgment and discretion based upon the employee's experience in the position and knowledge of the products, equipment, and services
  • Uses good judgment and possesses ethical work values

Physical Demands, Working Conditions, and General Employment Guidelines
  • Moderate or high levels of stress may be experienced in the performance of the job
  • Position is performed in a general office environment, home office, or approved remote workspace where physical work includes, but is not limited to, sitting, standing, reaching, kneeling, bending, and lifting to 25 lbs.

Equipment
  • Daily use of the Microsoft Teams (phone), computer, printer, and other routine office equipment
  • Must have internet access

Safety to Self and Others
  • Little responsibility for safety of others. Job is performed in an office setting where there are no hazardous materials or equipment

Working Conditions/Hazards
  • Position is performed in an open office environment or approved remote work location

Work Location
  • Hybrid at a RedSail Office
    • Spartanburg, SC
    • Irving, TX
    • Shreveport, LA
    • Oak Brook, IL
    • Cranberry Township, PA
    • Long Island, NY

Compensation & Total Rewards
The anticipated base salary range for this position is $35 - $40 per hour. This position is also eligible to participate in RedSail's annual incentive bonus program, with a target opportunity of 4% of base salary. Actual bonus payout is based on company performance and is subject to the terms and conditions of the applicable bonus plan. Actual compensation will be determined based on factors including relevant experience, skills, qualifications, internal equity, and geographic location.
RedSail offers a comprehensive benefits package, including paid time off; medical, dental, and vision insurance; a 401(k) plan with a company match; professional development opportunities; and programs that support employee health and well-being. Benefit offerings are subject to the terms and conditions of the applicable plans and may be modified from time to time.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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