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On Call Virtual Insurance Agent Jobs in Calgary, AB

National Bank

Senior Administration Agent

Calgary, AB · On-site

Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...

All JobsOn Call Insurance Agent JobsOn Call Virtual Insurance Agent JobsOn Call Virtual Insurance Agent Jobs in Calgary, AB

On Call Virtual Insurance Agent information

What is an on call virtual insurance agent?

On Call Virtual Insurance Agents are licensed professionals who assist clients with insurance needs remotely, often via phone, email, or video calls. They provide information about insurance policies, help customers file claims, and offer guidance on selecting the right coverage. Being 'on call' means they are available to assist clients outside of standard business hours, offering flexible support when needed. This role requires strong communication skills, a good understanding of insurance products, and the ability to work independently from a remote location.

What are the key skills and qualifications needed to thrive as an on call virtual insurance agent?

To thrive as an On Call Virtual Insurance Agent, you need a solid understanding of insurance products, strong sales abilities, and typically a state insurance license. Familiarity with CRM platforms, virtual communication tools, and e-signature systems is important for managing client interactions and policy documentation. Excellent verbal communication, self-motivation, and customer service skills help agents build trust and handle diverse client needs remotely. These skills and qualifications are essential for efficiently closing sales, ensuring compliance, and delivering a seamless virtual customer experience.

What are some common challenges faced by on call virtual insurance agents and how can they be managed?

On Call Virtual Insurance Agents often face the challenge of managing unpredictable work hours and quickly adapting to different clients' needs. Staying organized and maintaining a reliable digital workspace can help agents handle incoming calls efficiently. Additionally, building strong communication skills is essential for explaining complex insurance products remotely and ensuring customer satisfaction. Proactively seeking feedback and staying updated on industry changes will further support success in this flexible, fast-paced role.

What is the difference between On Call Virtual Insurance Agent vs Customer Service Insurance Representative?

AspectOn Call Virtual Insurance AgentCustomer Service Insurance Representative
CredentialsLicenses in insurance sales, certifications vary by stateGenerally no licensing required, focus on customer support
Work EnvironmentRemote, flexible hours, client-facingRemote or in-office, support-focused
Employer & Industry UsageInsurance agencies, brokers, online platformsInsurance companies, call centers, agencies
Search & Comparison IntentSales, policy advice, client acquisitionPolicy info, claims support, customer inquiries

The main difference is that On Call Virtual Insurance Agents actively sell policies and provide insurance advice, often requiring licensing, while Customer Service Insurance Representatives primarily handle support and inquiries without sales responsibilities. Both roles are remote and industry-specific but serve different functions within the insurance sector.

How much do on call virtual insurance agents make?

On call virtual insurance agents typically earn between $15 and $25 per hour, with some earning commissions or bonuses based on sales. Their income can vary depending on experience, certifications, and the volume of policies they handle, often working flexible schedules from home.

What are the most commonly searched types of Virtual Insurance Agent jobs in Calgary, AB?

The most popular types of Virtual Insurance Agent jobs in Calgary, AB are:

What are popular job titles related to On Call Virtual Insurance Agent jobs in Calgary, AB?

For On Call Virtual Insurance Agent jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching On Call Virtual Insurance Agent jobs in Calgary, AB look for?

The top searched job categories for On Call Virtual Insurance Agent jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for On Call Virtual Insurance Agent jobs?

Cities near Calgary, AB with the most On Call Virtual Insurance Agent job openings:

On Call Virtual Insurance Agent jobs near you
Infographic showing various On Call Virtual Insurance Agent job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Senior Administration Agent

National Bank

Calgary, AB • On-site

Full-time

Medical, Retirement

Re-posted 22 days ago

Job description

A career as a Senior Administration Agent in the Real Estate Finance team at National Bank means acting as a loan administration specialist. It is through your ability to support your colleagues in change, your contribution to the evolution of our business practices, your influence, your leadership and your spirit of collaboration that you will have a positive impact on the organization.  

Your job:  

  • Prepare documents for system indexation; collect, compile, analyze and ensure the quality of data. 
  • Oversee the administration of complex files, while providing advanced administrative support during professional activities  
  • Independently perform various administrative activities in accordance with established policies, standards and procedures  
  • Respond adequately to the requests of the partners and stakeholders involved in the files by offering a quality professional service  
  • Meet deadlines and ensure you meet quality standards  
  • Support colleagues in the resolution of non-standard cases requiring in-depth knowledge of the activities  
  • Identify operational issues, propose solutions and participate in the development of new procedures  
 Your team:  

Within the Commercial & Private Banking 1859 sector, you will be part of the Real Estate Finance - Sales Support team. Reporting to the manager administrative support. Our team stands out for its excellence in customer service, its spirit of collaboration, and its ability to adapt through various daily tasks. Working hours are on weekdays in hybrid mode. Our action-based learning training programs allow you to master your craft. Customized training content across multiple topics is available to encourage continuous learning and development. Access to colleagues with diverse expertise, experience, and profiles enriches your development in every way.  

Basic requirements:  

  • Three-year college diploma or academic equivalent, related to the industry, and four years of relevant experience  
  • Experience in customer service  
  • Good knowledge of commercial products and services  
  • Experience with commercial files is desirable  
  • Knowledge of LOAN IQ, CRM, LIS, MTG (PH), PBI and ICOP applications is an asset  
  • Autonomy, rigor, analytical mind and resourcefulness  
  • Verbal and written communication skills  
  • Strong priority management skills  
Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and family assistance program
* Preferential banking services
* Involvement in community initiatives
* Telemedicine service
* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

Apply