ZipRecruiter

Log In

1

On Call Virtual Insurance Agent Jobs in Calgary, AB

All JobsOn Call Insurance Agent JobsOn Call Virtual Insurance Agent JobsOn Call Virtual Insurance Agent Jobs in Calgary, AB

On Call Virtual Insurance Agent information

What are some common challenges faced by on call virtual insurance agents and how can they be managed?

On Call Virtual Insurance Agents often face the challenge of managing unpredictable work hours and quickly adapting to different clients' needs. Staying organized and maintaining a reliable digital workspace can help agents handle incoming calls efficiently. Additionally, building strong communication skills is essential for explaining complex insurance products remotely and ensuring customer satisfaction. Proactively seeking feedback and staying updated on industry changes will further support success in this flexible, fast-paced role.

How to become an on call virtual insurance agent?

To become an on call virtual insurance agent, you typically need a high school diploma or equivalent, relevant insurance licenses for the states you plan to work in, and strong communication skills. Many employers also prefer experience with insurance products and proficiency with digital communication tools, as the role involves remote customer service and policy management.

What is the difference between On Call Virtual Insurance Agent vs Customer Service Insurance Representative?

AspectOn Call Virtual Insurance AgentCustomer Service Insurance Representative
CredentialsLicenses in insurance sales, certifications vary by stateGenerally no licensing required, focus on customer support
Work EnvironmentRemote, flexible hours, client-facingRemote or in-office, support-focused
Employer & Industry UsageInsurance agencies, brokers, online platformsInsurance companies, call centers, agencies
Search & Comparison IntentSales, policy advice, client acquisitionPolicy info, claims support, customer inquiries

The main difference is that On Call Virtual Insurance Agents actively sell policies and provide insurance advice, often requiring licensing, while Customer Service Insurance Representatives primarily handle support and inquiries without sales responsibilities. Both roles are remote and industry-specific but serve different functions within the insurance sector.

What is an on call virtual insurance agent?

On Call Virtual Insurance Agents are licensed professionals who assist clients with insurance needs remotely, often via phone, email, or video calls. They provide information about insurance policies, help customers file claims, and offer guidance on selecting the right coverage. Being 'on call' means they are available to assist clients outside of standard business hours, offering flexible support when needed. This role requires strong communication skills, a good understanding of insurance products, and the ability to work independently from a remote location.

What are the key skills and qualifications needed to thrive as an on call virtual insurance agent?

To thrive as an On Call Virtual Insurance Agent, you need a solid understanding of insurance products, strong sales abilities, and typically a state insurance license. Familiarity with CRM platforms, virtual communication tools, and e-signature systems is important for managing client interactions and policy documentation. Excellent verbal communication, self-motivation, and customer service skills help agents build trust and handle diverse client needs remotely. These skills and qualifications are essential for efficiently closing sales, ensuring compliance, and delivering a seamless virtual customer experience.
What are the most commonly searched types of Virtual Insurance Agent jobs in Calgary, AB? The most popular types of Virtual Insurance Agent jobs in Calgary, AB are:
What are popular job titles related to On Call Virtual Insurance Agent jobs in Calgary, AB? For On Call Virtual Insurance Agent jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching On Call Virtual Insurance Agent jobs in Calgary, AB look for? The top searched job categories for On Call Virtual Insurance Agent jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for On Call Virtual Insurance Agent jobs? Cities near Calgary, AB with the most On Call Virtual Insurance Agent job openings:
On Call Virtual Insurance Agent jobs near you
Infographic showing various On Call Virtual Insurance Agent job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Senior Software Engineer, AI Platform (US - Remote or Calgary)

Syndio

Calgary, AB • Remote

CA$225K/yr

Other

Medical, Dental, Vision, Life, PTO

Posted 6 days ago

Job description

About the Role:

Syndi is Syndio's AI platform - one shared agent experience (in-product chat, Slack, Teams) serving our product lines, built on syndi-api: an agent runtime owning orchestration, tool calling, memory, RAG, evals, and observability, live in production today. The platform is young (v1 shipped this quarter), moving fast, and designed around a clear operating model: product teams contribute domain content through APIs, evals, and knowledge - the platform owns the experience.

We're hiring a staff-level engineer to take ownership of major runtime surfaces and grow into a technical owner of the platform. This is a high-autonomy role on a small team (3-4 engineers): you'll design, ship, and operate systems end-to-end, and you'll work directly with product-team owners through the platform's contribution seams.

What You'll Work On
  • Core runtime surfaces of syndi-api: the agent loop, tool execution and registry, memory, context management (Python, Postgres, Claude on Vertex, GCP).
  • The eval system - offline gates and online detector/judge evals written onto production traces - and its growth as product teams adopt it.
  • Production operation: observability (Datadog LLM Obs), incident response, the reliability of an agent surface real customers use.
  • The platform's contribution seams: reviewing product teams' tool wrappers and evals, evolving the GET /tools registry and drift-detection contract.
  • Clarifying, designing, and implementing compliance and legal requirements for Syndi.
What We're Looking For
  • 5+ years building production backend systems; deep comfort with Python, relational stores, and cloud infra (we're on GCP/Kubernetes).
  • You've built LLM-powered systems in production - an agent loop, tool-calling integration, RAG, or eval infrastructure - and have opinions from the scar tissue.
  • You design for operability: legal compliance, tracing, evals, and kill switches are part of the feature, not afterthoughts.
  • You can own a technical domain with light supervision: propose direction in writing with clear API specs, take review, ship, and carry the pager for what you shipped.
  • Strong written communication - our operating model runs on design docs and PR review across team boundaries.
  • Nice to have: experience being the platform side of a platform/product relationship; SSE/streaming systems; compliance-adjacent engineering (data minimization, auditability); prior Staff scope.
Why you'll love it here:
  • Competitive Compensation. For this role our salary is targeted at $205-225k USD or $180-200k CAD per year. Final offer amounts are determined by factors such as experience and expertise. 
  •   Syndio Equity. So you can share in Syndio's success
  •   Flexible Vacation Policy. We encourage our team to recharge when they need to (up to 20 days PTO in Canada) plus paid sick & safe time, compassion leave, and voting leave. 
  •   Medical, Dental, Vision. Syndio pays 90% of employee premiums, and 50% for dependents.
  •   Life Insurance & Disability. Syndio covers the full premium.
  • Remote-first in US + Alberta; in Calgary, non-mandatory office available #LI-Remote 
Role Progession
  • First 30 days: Focus on onboarding, mastering our core agent runtime surfaces, and shipping a small-scale contribution to understand the platform's contribution seams.
  • First 60 days: Independently manage core runtime surfaces, troubleshoot complex issues, and start co-owning a consumer team's integration from API design to eval sign-off.
  • First 90 days: Concretely ship a major runtime capability end-to-end (e.g., multimodal input or a new channel surface), take on-call for the platform, and co-own a consumer team's integration from API design to eval sign-off.
The interview overview

Below you'll find an outline of the interview plan for our Senior Software Engineer (AI Platform) position. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

  1. Recruiter Screen (25 min)
  2. Hiring Manager Interview (30 min) 
  3. Technical Evaluation - Design Skills (60 min) 
  4. Crossfunctional Team Interviews (2 x 30 min)

Apply