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On Call Virtual Customer Service Representative Jobs

Tempo Service

Customer Service Representative

Irving, TX · On-site

$15.25 - $21/hr

Customer Service Representative Tempo Service Company Profile - Tempo Air has proudly served the cooling and heating needs of the Dallas-Fort Worth residential community since 1966. Tempo, Inc ...

Domino's

Customer Service Representative (CSR)

Peterborough, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Lee, MA · On-site

$17.25 - $23.50/hr

Customer Service Representative (CSR) Customer Service Representative: 50 West Central Street, Lee MA 01238 The Customer Service Representative will WOW the customer by making sure they have a ...

Somewhere

Customer Support Rep (Remote)

$16.50 - $22.25/hr

Virtual Customer Support Representative Location: Remote | Type: Full-Time About Our Client Our ... They are dedicated to providing excellent service to their tenants and are looking for reliable ...

MW Industries

Customer Service Representative

Merrill, WI · On-site

$17.25 - $23.50/hr

The Customer Service Representative (CSR) will establish and maintain positive customer ... Regular communication through speaking and hearing in person, by phone, and during virtual meetings.

New

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On Call Virtual Customer Service Representative information

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How much do on call virtual customer service representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for on call virtual customer service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between On Call Virtual Customer Service Representative vs Customer Support Specialist?

AspectOn Call Virtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service experience
Work EnvironmentRemote, flexible hours, on-call basisRemote or office-based, regular hours
Industry UsageCommon in call centers, e-commerce, telecomUsed across various industries including tech, retail, healthcare
Search & Comparison IntentFocus on on-call, flexible support rolesBroader customer support roles with more interaction

The On Call Virtual Customer Service Representative typically works on an as-needed basis, providing support during specific hours, often remotely. In contrast, a Customer Support Specialist usually has scheduled hours and handles ongoing customer inquiries. Both roles require similar credentials and are used across many industries, but the on-call nature distinguishes the former as more flexible and reactive.

What cities are hiring for On Call Virtual Customer Service Representative jobs?

Cities with the most On Call Virtual Customer Service Representative job openings:

What are the most commonly searched types of Virtual Customer Service Representative jobs?

The most popular types of Virtual Customer Service Representative jobs are:

What states have the most On Call Virtual Customer Service Representative jobs?

States with the most job openings for On Call Virtual Customer Service Representative jobs include:

What are popular job titles related to On Call Virtual Customer Service Representative jobs?

For On Call Virtual Customer Service Representative jobs, the most frequently searched job titles are:

On Call Virtual Customer Service Representative jobs near you

Customer Service Representative (CSR)

Morgantown, WV • On-site

Strategic Operational Solutions
201 - 500 employees
Learn more about Strategic Operational Solutionsexternal

$16.50 - $22.50/hr

Other

Posted 21 days ago

Job description

Brief Overview of Position:

Strategic Operational Solutions (STOPSO) is seeking candidates for a Customer Service Representative role that serves as the front-line customer service connection for the organization, responding to public inquiries about a wide range of Government programs and services. The contact center's goal is to provide customers with accurate, efficient, and courteous responses to their requests. This role could be filled both onsite at a Government facility or at a contractor provided facility.

STOPSO is ISO 9001, ISO 20000-1, ISO 27001 certified and CMMI-SVC Level 2 appraised IT Services and Solutions company. We look for talented people to join our Team to develop and deliver solutions. Our environment is cutting-edge and highly rewarding, our team members are constantly learning and sharing their knowledge with our customers and each other. Our employees receive recognition for the solutions they provide to our customers and the value they bring to our company. Consider joining us today to make a difference.

Primary Responsibilities:

As a Customer Service Representative (CSR), you will answer general questions from callers using the available knowledge base, the organization's website, or other reference material and recommend resources available on website. You are responsible for responding to public inquiries regarding USPTO services, products, procedures, MyUSPTO accounts, and website-related issues. Representatives provide professional customer support through multiple communication channels while maintaining accurate records within the CRM platform.

In this position you will:

  • Answer incoming telephone calls and customer inquiries.
  • Respond to emails using USPTO-approved templates and procedures.
  • Assist customers with MyUSPTO account access, password resets, and MFA support.
  • Research and provide information using the USPTO website, knowledge base, and approved reference materials.
  • Document all customer interactions within CIP-CC.
  • Process voice mail, postal mail, and returned mail requests.
  • Escalate unresolved inquiries to appropriate Tier 2 support organizations.
  • Maintain adherence to quality standards and customer service procedures.
  • Participate in training, coaching, and knowledge-sharing activities.
  • Support virtual agent and AI-enabled customer service enhancements.

Qualifications:

  • As a requirement of this position, all candidates must be either a U.S. Citizen or have official legal status in the United States and must have continually resided in the United States for the last two years. In accordance with 8 U.S.C. 1324b(a)(2)(C), we will not consider candidates for this position who do not meet the aforementioned conditions
  • Must be able to pass federal background investigation and obtain a Public Trust
  • Demonstrate at least one (1) year of customer service experience, including: phone and/or email contact center experience, data entry, contact center problem logging, Automatic Call Distribution (ACD) telephone systems and face-to-face customer service experience
  • High school diploma or equivalent.
  • Minimum one (1) year customer service experience.
  • Experience with telephone or email-based customer support.
  • Strong verbal and written communication skills.
  • Proficiency with standard office applications and CRM systems.
  • A fixed shift schedule will be assigned at the time of hire based on operational needs. All shifts fall within operating hours of Monday through Friday, 8:30 AM to 8:00 PM EST
  • Must be able to present acceptable identification for customer badging and site access, such as a REAL ID compliant driver license, U.S. Passport, or other approved document.

Desired Skills:

  • Contact center experience.
  • Knowledge of USPTO products and services.
  • MFA and account management support experience.
  • Customer-focused problem-solving skills.

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