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On Call Virtual Customer Service Representative Jobs

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA

$18 - $25/hr

CSR / Customer Service Rep Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / ... on-call. You also enjoy an industry-competitive wage of $18 - $25/hr and amazing benefits ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

... on-call . You also enjoy an industry-competitive wage of $18 - $25/hr and amazing benefits ... A DAY IN THE LIFE OF A CSR / Customer Service Rep Your primary goal is to ensure ultimate ...

Gateway

Customer Service Representative

Northborough, MA · On-site

$21 - $25/hr

Customer Service Representative/ Route Service Representative Forget Me Not Pet Crematory Northborough, MA Monday- Friday - 7 am - 4 pm; rotating on call - week on call off Wednesday and on Saturday ...

PRIME PLUMBING INC

Customer Service Rep

Umatilla, FL

$15 - $18/hr

Vision insurance Customer Service Rep (CSR) Salary From $15-$18/hr Job Type Full-time A Local ... Possibly On call (at times) Supplemental pay types: * Bonus pay Work Location: One location ...

Copart, Inc.

Customer Service Representative

Wayland, MI · On-site

$18 - $20.29/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and ... Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls ...

Copart, Inc.

Customer Service Representative

Seattle, WA · On-site

$20.03 - $22.58/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and ... Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls ...

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All JobsOn Call Virtual Customer Service Representative Jobs

On Call Virtual Customer Service Representative information

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How much do on call virtual customer service representative jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for on call virtual customer service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between On Call Virtual Customer Service Representative vs Customer Support Specialist?

AspectOn Call Virtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service experience
Work EnvironmentRemote, flexible hours, on-call basisRemote or office-based, regular hours
Industry UsageCommon in call centers, e-commerce, telecomUsed across various industries including tech, retail, healthcare
Search & Comparison IntentFocus on on-call, flexible support rolesBroader customer support roles with more interaction

The On Call Virtual Customer Service Representative typically works on an as-needed basis, providing support during specific hours, often remotely. In contrast, a Customer Support Specialist usually has scheduled hours and handles ongoing customer inquiries. Both roles require similar credentials and are used across many industries, but the on-call nature distinguishes the former as more flexible and reactive.

What cities are hiring for On Call Virtual Customer Service Representative jobs? Cities with the most On Call Virtual Customer Service Representative job openings:
What are the most commonly searched types of Virtual Customer Service Representative jobs? The most popular types of Virtual Customer Service Representative jobs are:
What states have the most On Call Virtual Customer Service Representative jobs? States with the most job openings for On Call Virtual Customer Service Representative jobs include:
On Call Virtual Customer Service Representative jobs near you

Customer Service Representative (CSR)

HONEST ABE'S HOME SERVICES

Osage Beach, MO

$15.25 - $20.75/hr

Other

Posted 16 days ago

Job description

We are looking for a customer-oriented Service Representative. A Customer Service Representative (CSR) will act as a liaison to provide product/service information and resolve any emerging problems that our customer accounts may face with accuracy and efficiency. The best CSRs are genuinely excited to help customers; they're patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

  • Manage large amounts of incoming calls
  • Make large amounts of outbound calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Follow up with customers on the quality of the service technician provided during their service call.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Extreme enthusiasm for the company and what it provides to their customers and employees!

Skills:

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Sales Skills
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Communication method(s) used:

  • Email
  • Phone
  • Chat

Schedule:

  • Monday to Friday Day shift
  • Rotating On Call Nights & Weekends

Work Remotely:

  • Hybrid

Benefits:

  • Flexible schedule
  • On-the-job training

Experience level:

  • 2 years

Shift:

  • Day shift
  • Rotating shift

Weekly day range:

  • Monday to Friday
  • Rotating weekends
  • Weekends as needed

Work setting:

  • Call center
  • In-person

Education:

  • High school or equivalent (Required)

Experience:

  • call center: 2 years (Preferred)
  • customer service: 2 years (Preferred)

Ability to Relocate:

  • Osage Beach, MO 65065: Relocate before starting work (Required)

Work Location: In person

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