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Full Time Virtual Customer Service Representative Jobs

Inktel

FIFA (W2) CSR - 1700

Layton, FL · On-site

$17/hr

Each CSR will be working from home using their own computer equipment that meets the technical ... This is a virtual customer support opportunity. Must also be able to establish a designated work ...

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Full Time Virtual Customer Service Representative information

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How much do full time virtual customer service representative jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for full time virtual customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Full Time Virtual Customer Service Representatives and how can they be managed?

Full Time Virtual Customer Service Representatives often face challenges such as maintaining clear communication with customers across digital channels, managing high call or chat volumes, and staying motivated while working remotely. To manage these, it's important to develop strong time management and multitasking skills, utilize company-provided resources or scripts, and regularly communicate with your team and supervisor for support. Many companies also offer training and virtual team-building activities to foster connection and help representatives stay engaged.

What are Full Time Virtual Customer Service Representatives?

Full Time Virtual Customer Service Representatives are professionals who provide support to customers remotely, typically through phone, email, or online chat. They handle inquiries, resolve issues, and assist with product or service information, all while working from a location outside of a traditional office. These roles usually require strong communication skills, problem-solving abilities, and proficiency with computer systems. As full-time employees, they often work a standard number of weekly hours and may receive benefits provided by their employer.

What are the key skills and qualifications needed to thrive as a Full Time Virtual Customer Service Representative, and why are they important?

To thrive as a Full Time Virtual Customer Service Representative, you typically need strong communication skills, problem-solving abilities, and proficiency in basic computer operations, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is commonly required. Exceptional active listening, patience, and adaptability distinguish top performers in this role. These skills and qualities are essential for efficiently resolving customer issues, ensuring satisfaction, and maintaining a professional remote work environment.

What is the difference between Full Time Virtual Customer Service Representative vs Part Time Virtual Customer Service Representative?

AspectFull Time Virtual Customer Service RepresentativePart Time Virtual Customer Service Representative
Work HoursTypically 35-40 hours per weekLess than 30 hours per week
CredentialsSame customer service skills, possibly more experienceSame skills, often less experience required
Work EnvironmentRemote, home-basedRemote, home-based
Employer UsageCommon in customer service departments of large companiesUsed by companies needing flexible staffing

Full Time Virtual Customer Service Representatives work more hours and often have more experience, while Part Time roles offer flexibility with fewer hours. Both roles require similar skills and work remotely, serving as essential customer support positions in various industries.

More about Full Time Virtual Customer Service Representative jobs
What cities are hiring for Full Time Virtual Customer Service Representative jobs? Cities with the most Full Time Virtual Customer Service Representative job openings:
What are the most commonly searched types of Virtual Customer Service Representative jobs? The most popular types of Virtual Customer Service Representative jobs are:
What states have the most Full Time Virtual Customer Service Representative jobs? States with the most job openings for Full Time Virtual Customer Service Representative jobs include:
What job categories do people searching Full Time Virtual Customer Service Representative jobs look for? The top searched job categories for Full Time Virtual Customer Service Representative jobs are:
Full Time Virtual Customer Service Representative jobs near you
Infographic showing various Full Time Virtual Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Virtual Customer Service Representative - Entry-Level

American Income Life Insurance Company

Detroit, MI • On-site, Remote

$90K - $120K/yr

Full-time

Posted 26 days ago

Job description

AO Globe Life is seeking dedicated, people-focused professionals to join our remote team. This opportunity is ideal for individuals who enjoy helping others, thrive in a structured yet flexible environment, and want to build a long-term professional career while working from home.
In this role, you will assist individuals and families across the United States in understanding and accessing important supplemental benefit programs designed to provide financial protection and peace of mind.
You will connect with individuals who have requested information about benefit programs, schedule virtual consultations, and guide them through their available options.
Our organization provides structured training, ongoing mentorship, and a supportive culture that ensures every team member has the tools needed to succeed.
Responsibilities
Key responsibilities include:
  • Connecting with individuals who have expressed interest in learning about benefit programs
  • Scheduling and conducting virtual consultations via Zoom with individuals and families across the U.S.
  • Listening to client needs and helping them identify benefit options that fit their circumstances
  • Explaining available programs clearly and professionally
  • Assisting clients through the enrollment process from start to finish
  • Maintaining organized and accurate digital records of client interactions and documentation
  • Providing follow-up support to ensure a positive client experience
  • Participating in team meetings, mentorship sessions, and ongoing training
  • Collaborating with colleagues to share best practices and support team success

This role requires professionalism, integrity, and strong time management while working independently in a remote environment.
Qualifications
Successful candidates typically demonstrate:
  • Strong communication and active listening skills
  • Ability to build trust and rapport in virtual conversations
  • High attention to detail and strong organizational skills
  • Self-motivation and accountability in a remote environment
  • Comfort using digital platforms such as Zoom and CRM systems
  • A positive attitude and willingness to learn

Experience in customer service, client relations, consulting, or sales is helpful but not required.
Requirements
  • Must be legally authorized to work in the United States
  • Reliable high-speed internet connection
  • Windows-based laptop or desktop computer with a webcam
  • Quiet and professional workspace suitable for virtual meetings
Training and Support
AO Globe Life provides structured onboarding and mentorship to ensure every team member is prepared for success. New team members receive hands-on guidance for conducting virtual consultations, managing client relationships, and navigating compliance requirements.
In addition to onboarding, team members participate in ongoing weekly training sessions focused on communication skills, product knowledge, and professional development.
What You Can Expect
Team members enjoy a collaborative remote environment where professionalism, service, and accountability are valued.
Because all consultations are conducted virtually, professionals can work from anywhere in the United States while remaining connected through training, mentorship, and team collaboration.
Many individuals in this role find fulfillment in the combination of meaningful client interaction, continuous learning, and opportunities for career advancement.
Who Thrives in This Role
This opportunity is well suited for individuals who:
  • Enjoy helping others and providing meaningful service
  • Appreciate structure while maintaining independence
  • Communicate clearly and build relationships easily
  • Value professional development and continuous learning
  • Want to work remotely while remaining connected to a team

No prior experience in the insurance or benefits industry is required. A strong work ethic and willingness to learn are the most important qualities for success.
About AO Globe Life
For more than 70 years, AO Globe Life has provided supplemental benefits to working families across the United States. Our organization partners with labor unions, credit unions, and veteran organizations to help families protect their financial futures.
Our remote-first team focuses on service, integrity, and professional growth while providing meaningful career opportunities nationwide.

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