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On Call Medical Insurance Call Center Jobs (NOW HIRING)

Chicago ENT

PCC Call Center

Chicago, IL · On-site

$16.50 - $20.50/hr

... demographic, insurance, and appointment information into the electronic medical record (EMR ... PerfectServe (provider on-call communication) * Healow online scheduling * Zocdoc online scheduling

thryvlgbt

Call Center Manager

Atlanta, GA · On-site

Prepare and present reports on call center performance to senior management Requirements: * Proven experience as a Call Center Manager or similar role * Excellent communication and interpersonal ...

Retina Center of Texas

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NON REMOTE - Medical Call Center Scheduler

Southlake, TX · On-site

$16 - $18/hr

Medical Call Center Scheduling - Responsible for maintaining Call Center duties for the clinical ... insurance authorizations and additional duties as required. Benefits: RCT offers competitive ...

Global Electronic Services

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Call Center Manager

Buford, GA · On-site

$65K - $75K/yr

We're growing and looking for an experienced, driven, hands-on Call Center Manager for our ... Medical, dental, and vision insurance * Life insurance * Employee Assistance Program (EAP) * Paid ...

Hickory Treatment Center

Call Center

Indianapolis, IN · On-site

$19/hr

You'll work closely with other departments including Marketing, Medical & Clinical, and Utilization ... Dental insurance * Flexible schedule * Health insurance * PTO * Vision insurance * Career ...

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On Call Medical Insurance Call Center information

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How much do on call medical insurance call center jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for on call medical insurance call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

How do on call medical insurance call centers work?

An on call medical insurance call center employs representatives who handle inquiries, claims, and support outside regular business hours, often rotating shifts to provide 24/7 coverage. Staff typically use specialized software to access policy information, assist clients with coverage questions, and resolve issues promptly, requiring good communication skills and knowledge of insurance policies.

What is the difference between On Call Medical Insurance Call Center vs Medical Claims Processor?

AspectOn Call Medical Insurance Call CenterMedical Claims Processor
Primary RoleAssist policyholders, answer inquiries, provide policy informationReview, process, and adjudicate insurance claims
Work EnvironmentCall center setting, customer service focusOffice setting, administrative and data entry tasks
Required SkillsCommunication, customer service, insurance knowledgeAttention to detail, data analysis, insurance policies
CertificationsOften requires insurance knowledge, customer service experienceInsurance certification may be preferred, but not always required

While both roles involve working within the insurance industry, the On Call Medical Insurance Call Center primarily focuses on customer interactions and support via phone, whereas Medical Claims Processors handle the technical review and processing of insurance claims. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

More about On Call Medical Insurance Call Center jobs
What cities are hiring for On Call Medical Insurance Call Center jobs? Cities with the most On Call Medical Insurance Call Center job openings:
What are the most commonly searched types of Medical Insurance Call Center jobs? The most popular types of Medical Insurance Call Center jobs are:
What states have the most On Call Medical Insurance Call Center jobs? States with the most job openings for On Call Medical Insurance Call Center jobs include:
What job categories do people searching On Call Medical Insurance Call Center jobs look for? The top searched job categories for On Call Medical Insurance Call Center jobs are:
On Call Medical Insurance Call Center jobs near you
Infographic showing various On Call Medical Insurance Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Supervisor - West Sacramento, CA (Hybrid)

Gainwell Technologies

West Sacramento, CA • Hybrid

$72K - $88K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 13 days ago

Gainwell Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

136th of 242 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

Gainwell Technologies is seeking an experienced Call Center Supervisor to support California's Medi-Cal program. In this role, you will provide day-to-day leadership for a team of Customer Service Representatives, ensuring exceptional service while meeting performance, quality, compliance, and operational goals.

If you're passionate about coaching employees, developing high-performing teams, and delivering an outstanding customer experience in a fast-paced contact center environment, we'd love to hear from you.

Your role in our mission
  • Lead the daily operations of a team supporting California's Medi-Cal members and providers in a high-volume contact center environment.
  • Coach, mentor, and develop Customer Service Representatives to achieve quality, productivity, attendance, and customer satisfaction goals.
  • Monitor operational performance, identify trends, and partner with Workforce Management and leadership to meet service level expectations.
  • Resolve customer escalations while ensuring compliance with company policies, client requirements, and regulatory standards.
  • Collaborate with Quality, Training, Workforce Management, and Operations leadership to drive continuous improvement and operational excellence.
What we're looking for
  • At least 2 years of leadership experience in a high-volume call center or customer contact center environment.
  • Experience coaching employees and managing performance using call center metrics such as quality, productivity, adherence, and service levels.
  • Strong leadership, communication, problem-solving, and decision-making skills.
  • Proficiency with Microsoft Office and experience using CRM, workforce management, or contact center technologies.
  • Healthcare, Medi-Cal, Medicaid, Medicare, or health insurance call center experience is preferred.
What you should expect in this role
  • Must reside in the Greater Sacramento area.
  • Primarily remote with occasional onsite work at 820 Stillwater Road, West Sacramento, CA 95605, based on business needs.
  • Fast-paced, metrics-driven contact center environment supporting California's Medi-Cal program.
  • Regular collaboration with Workforce Management, Quality, Training, and Operations leadership.
  • Opportunity to make a meaningful impact by leading teams that serve Medi-Cal members and providers.

*This posting is intended for pipelining. We will accept applications on an ongoing basis.

#LI-HYBRID

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The pay range for this position is $72,000 - $88,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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