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On Call Customer Service Email Response Jobs (NOW HIRING)

Glendale Parade Store- web based distributor serving the Military and First Responder community

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Customer Service Representative

San Antonio, TX · On-site

$16 - $20/hr

Customer Service Representative - Glendale Parade Store Make a difference serving those who serve ... Handle inquiries professionally with rapid email response standards * Collaborate with team members ...

New

Centella

Service Support Specialist

Doral, FL · On-site

Monitor the primary service email inbox and ensure prompt resolution of customer queries and ... Actively participate in the after-hours on-call rotation schedule to guarantee uninterrupted ...

Glendale Parade Store- web based distributor serving the Military and First Responder community

Be Seen First

Customer Service Representative

San Antonio, TX · On-site

$16 - $20/hr

Customer Service Representative - Glendale Parade Store Make a difference serving those who serve ... Handle inquiries professionally with rapid email response standards * Collaborate with team members ...

New

Customer Service

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Servicing - Customer Care Specialist

Warren, MI · On-site

$16/hr

Respond to customer emails and written inquiries in a timely manner. * Research and resolve customer questions related to mortgage payments, escrow accounts, loan servicing, account status, and ...

New

Minnesota Jobs

Email Customer Service Reps

$16/hr

This role is 90% email customer service and 10% chat. This team will specifically supporting Canada. Job Duties • Daily: * Review support requests and clarify customer complaints. * Determine cause ...

TEKsystems

Email Customer Service Reps

Raleigh, NC · Remote

$16/hr

This role is 90% email customer service and 10% chat. This team will specifically supporting Canada. JOB DUTIES • Daily: • Review support requests and clarify customer complaints. • Determine ...

TEKsystems

Email Customer Service Reps

Detroit, MI · Remote

$16/hr

This role is 90% email customer service and 10% chat. This team will specifically supporting Canada. JOB DUTIES • Daily: • Review support requests and clarify customer complaints. • Determine ...

TEKsystems

Email Customer Service Reps

San Mateo, CA · Remote

$16/hr

This role is 90% email customer service and 10% chat. This team will specifically supporting Canada. JOB DUTIES • Daily: • Review support requests and clarify customer complaints. • Determine ...

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Showing results 21-40

All JobsOn Call Customer Service Email Response Jobs

On Call Customer Service Email Response information

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How much do on call customer service email response jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for on call customer service email response in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between On Call Customer Service Email Response vs Customer Support Specialist?

AspectOn Call Customer Service Email ResponseCustomer Support Specialist
CredentialsBasic customer service skills, sometimes relevant certificationsSame as On Call Customer Service Email Response, may include additional technical knowledge
Work EnvironmentRemote or office-based, primarily email communicationRemote or office-based, handling multiple channels including email, chat, and phone
Employer & IndustryRetail, tech, service industriesSimilar industries, often broader customer support roles
Search & Comparison IntentUnderstanding email-specific customer support rolesBroader customer support roles including email, chat, and phone

While both roles involve assisting customers, On Call Customer Service Email Response focuses solely on email communication, requiring quick, clear written responses. Customer Support Specialist roles often encompass multiple communication channels and may involve more technical or product-specific knowledge. Both roles are essential in customer service teams across various industries.

More about On Call Customer Service Email Response jobs
What cities are hiring for On Call Customer Service Email Response jobs? Cities with the most On Call Customer Service Email Response job openings:
What are the most commonly searched types of Customer Service Email Response jobs? The most popular types of Customer Service Email Response jobs are:
What job categories do people searching On Call Customer Service Email Response jobs look for? The top searched job categories for On Call Customer Service Email Response jobs are:
On Call Customer Service Email Response jobs near you
Infographic showing various On Call Customer Service Email Response job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative - ON CALL

HeiTech Services, Inc.

Charlotte, NC • On-site

$15.25 - $19.50/hr

Other

Posted 24 days ago

Job description

As an ON-CALL Customer Service Representative (Biometrics (Fingerprinting) Technician), you will be responsible for supporting the mission of a government program located in your state. This position works as a part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations.
This is not a regular Full Time or regular Part-Time position; it is a Casual On-Call position.

  • ON-CALL employees are expected to be available all five days, Monday through Friday from the hours of 7:45 am to 4:15 pm for substitute coverage as needed at the site.
  • All efforts are made to notify On-Call personnel in advance of the site on-call needs, however, occasionally employees are notified the night before or the day of need. Interested candidates must meet this availability.
  • In this position, hours are not guaranteed, and employees are on an "as needed" basis so a steady income stream cannot be guaranteed.
  • The On-Call position is a perfect fit for candidates with flexibility, seeking supplemental income, and for those who still want to be active in a work environment without a committed schedule.
Primary Responsibilities:
  • Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States.
  • Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency.
  • Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government.
  • This position must be able to work with the public, display a cheerful and inviting demeanor, manage the applicants with sensitivity and courtesy, and ensure the applicant is treated with respect as a customer of the USCIS ASC.
Requirements
Skills and Abilities Required:
  • Must be able to obtain and maintain a government-issued suitability clearance.
  • Must be able to speak and write in English.
  • Ability to stand upright on one's feet for scheduled shift duration, excluding meals and breaks
  • Ability to hold and grasp applicants' hands to obtain quality fingerprints
  • Ability to work in a high-paced environment with the public
  • Ability to type and use basic computer skills
  • Successful completion of the biometrics training and certification within 60 days
Minimum Education and Experience Required:
  • High School Diploma or equivalent
  • Demonstrated experience in customer service
Desired Skills:
  • Ability to speak a foreign language

Must be US Citizen and able to obtain a government clearance.
HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.
If you require a reasonable accommodation during the application process, please contact us at HR@HeiTechServices.com.
HeiTech Services may utilize technology-assisted tools, including artificial intelligence, to support the review of application materials. These tools are used to enhance efficiency; however, all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.

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