Non Union Patient Advocate Jobs (NOW HIRING)

Job Type
Full-time
Description
Job Title: Patient Advocate
Department: Billing Office
Reports To: Director and Asst Director of Patient Advocacy & Services
FLSA Status: Non-Exempt
Shift: Hybrid
Position Summary
The Patient Advocate is responsible for providing effective customer service for all internal and external customers by using excellent in-depth knowledge of the patient's outstanding balance, resolving patient issues and billing questions as well as communicating effectively with team members within the Patient Advocacy Department.
Essential Duties & Responsibilities

• Ensure delivery of excellent customer service through communication and coordinating with team or other departments to resolve issues.
• Handle incoming calls from patient with questions regarding their statement, EOB's and/or services received at NEC facilities; process patient refunds, process and review account adjustments.
• Conduct outgoing customer service follow up calls to patients in an effort to ensure that the experience with the facility was positive and pleasant.
• Perform outgoing calls and attempt soft collections on patient's balances
• Negotiate payment plans according to specified guidelines.
• Responsible for fielding complaints about facility/clinical care, standards as well as HIPAA, red flag rules, and other problems that patients may have. Must record complaints and forward to appropriate manager.
• Follow up with patients to ensure that appropriate changes were made to resolve customers' complaints or issues.
• Responsible for monitoring and running daily and monthly reports on assigned facilities to ensure balance is due to patient's in-network Emergency Room benefits and update account status.
• Perform other duties as assigned.

• High school diploma required
• 3-4 years' customer service experience a must
• 1-2 years' experience in medical billing
• Understanding of EOB's and patient responsibility
• Excellent communication skills with internal and external clients.
• BILINGUAL preferred.

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations

• Basic computer skills

• None

• Professional Maturity: The ability to separate emotional feelings from the real issues at hand
• Responsibility: The ability to accept choices you have made and the results they have led to
• Communication: The ability to write and speak effectively; actively listens to others, and give feedback
• Flexibility: Demonstrate responsiveness and adaptability following change initiatives
• Intelligence: Understand information and apply new knowledge
• Energetic: Exhibits high levels of energy and enthusiasm
• Organized: Efficient in structuring tasks to be accomplished
• Computer Savvy: The ability to use technology efficiently and effectively
• Customer Service: The ability to enhance customer satisfaction
• Job Knowledge/Technical Knowledge: Knowledgeable of current role and technical systems, and the impact it has on the organization
• Integrity and Respect: Demonstrates upmost level of integrity
• Interpersonal Communication: Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation
• Collaboration and Partnership: Encourages participation from team members
• Manages Change: Demonstrates flexibility with changing environments
• Problem Solving: Resolve issues in a timely manner
• Attention to Detail: Follows procedures to ensure entry of data
• Organization: Uses time efficiently by prioritizing and planning work activities
• Judgment: Ability to make independent decisions
• Teamwork: Works with others to accomplish objectives and shows support for decisions
• Quality: Sets high standards to ensure quality in work performed
• Accountability: Takes responsibility for adhering to all company policies, procures, and performance expectations

• The physical demands for this position include adequate vision, hearing, and repetitive motion
• Light physical activity performing non-strenuous daily activities of an administrative nature
• Ascending or descending stairs, ramps and the like, using feet and legs and/or hands and arms
• Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner
• Bending legs downward and forward by bending leg and spine

• Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation