ZipRecruiter

Log In

1

Non Exempt Merchant Services Rep Jobs (NOW HIRING)

Hire Talent

Customer Service Rep III - Non-Exempt

$16.50 - $22.25/hr

The majority of time is spent in the delivery of support services or activities, typically under ... Performs a wide variety of non-routine clerical and administrative tasks and may support special ...

previous pagenext page

Showing results 21-40

All JobsRetail JobsRetail Store JobsMerchant JobsNon Exempt Merchant Services Rep Jobs

Non Exempt Merchant Services Rep information

See salary details

$11

$19

$30

How much do non exempt merchant services rep jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for non exempt merchant services rep in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.12 per hour, depending on experience, location, and employer.

What is the difference between Non Exempt Merchant Services Rep vs Exempt Merchant Services Rep?

AspectNon Exempt Merchant Services RepExempt Merchant Services Rep
Overtime EligibilityEligible for overtime payNot eligible for overtime pay
Work HoursTypically 40 hours/week, with overtime as neededFlexible hours, often exceeding 40 hours without overtime pay
Required CredentialsUsually requires basic sales or customer service experienceSimilar credentials, but may include additional certifications
Work EnvironmentOffice or remote, customer-facing rolesOffice or remote, sales-focused roles

The main difference between Non Exempt and Exempt Merchant Services Reps lies in overtime eligibility and work hours. Non Exempt reps are paid hourly and qualify for overtime, while Exempt reps are salaried and typically do not receive overtime pay. Both roles often require similar credentials and work in comparable environments, but their pay structures and overtime rights distinguish them significantly.

What is a non exempt merchant services representative?

A non-exempt merchant services representative is a customer service professional who assists businesses with payment processing, credit card transactions, and merchant accounts. They are typically paid hourly and are eligible for overtime pay under Fair Labor Standards Act (FLSA) regulations, often requiring knowledge of payment systems and good communication skills.
More about Non Exempt Merchant Services Rep jobs

What cities are hiring for Non Exempt Merchant Services Rep jobs?

Cities with the most Non Exempt Merchant Services Rep job openings:

What are popular job titles related to Non Exempt Merchant Services Rep jobs?

For Non Exempt Merchant Services Rep jobs, the most frequently searched job titles are:

Non Exempt Merchant Services Rep jobs near you
Infographic showing various Non Exempt Merchant Services Rep job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $40,709 per year, or $19.6 per hour.

Member Services Representative

Indianapolis, IN • On-site

SIHO Insurance Services
Insurance Services • 51 - 200 employees
Learn more about SIHO Insurance Servicesexternal

Other

This job post has expired today. Applications are no longer accepted.

Job description

Member Services Representative

Hot Job

Indianapolis, IN 46256

Overview

Travel Percentage No Travel Category Insurance

Description

Job Title: Member Services Representative Reports To: Manager, Member Services Locations: Indianapolis, IN and Columbus, IN Not open to remote candidates at this time

SIHO's Member Services Representatives assist in creating an excellent experience for SIHO's members and their providers. The primary responsibility of this position is to respond to member's and providers inquiries. This position mainly responds to telephonic inquiries but may also be responsible for responding to written inquiries and assisting walk-in members. This is a non-exempt position reporting to the Manager of Member Services.

Brief Description of Duties:

  • Assist members with navigating their healthcare needs by explaining benefits, solving claim concerns, finding a doctor nearby or being their healthcare advocate
  • Comply with regulatory requirements while addressing customer needs which may include complex benefit questions.
  • Record details of inquiries, comments, complaints, and transactions.
  • Escalate unresolved and pending customer grievances.
  • Support teammates as business needs require to ensure the organization is meeting the needs of our members and providers
  • Strive for first call resolution while demonstrating SIHO's dedication to proactively work to resolve members questions and concerns.
  • Work with partners in other departments, or to Doctors' offices to help resolve a customer concern.
  • Support your teammates as business needs require to ensure we are meeting the needs of our customers.
  • Performs other relevant duties deemed necessary to achieve department and company-wide goals.

Traits we are looking for:

  • Trustworthy
  • Empathic
  • Proactive
  • Compassionate
  • Good Listener
  • Problem Solver
  • Communicator
  • Patient
  • Personable & Collaborative

Minimum Skills Requirement:

  • Possess a passion for customer service
  • Excellent communications (oral and written) and strong listening skills
  • Experience in healthcare is preferred, but not required
  • General knowledge and understanding of health insurance
  • This job calls for strong emotional intelligence to proactively provide solutions, ensuring the member's health and safety
  • Ability to maintain attendance to support required quality and quantity of work

Apply