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Non Exempt Genesys Purecloud Jobs (NOW HIRING)

California Association of Realtors

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Customer Contact Center Representative

Los Angeles, CA · On-site

$21 - $23/hr

Non-exempt Compensation : $21 to $23 per pay hour Benefits : Competitive benefits package including ... Genesys Cloud Phone System * MS Customer Relationship Management (CRM), Knowledge Base (Customer ...

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Non Exempt Genesys Purecloud information

What is the difference between Non Exempt Genesys Purecloud vs Customer Service Representative?

AspectNon Exempt Genesys PurecloudCustomer Service Representative
CertificationsNone required, technical skills preferredCustomer service or communication certifications optional
Work EnvironmentCall centers, technical support, cloud-based platformsCall centers, retail, or office settings
Employer UsageUsed in tech, telecommunications, and customer support industriesCommon across retail, telecom, and service sectors
Work HoursShift work, often including evenings and weekendsVaries, often standard business hours

Non Exempt Genesys Purecloud roles focus on technical support within cloud-based contact centers, requiring familiarity with Genesys platforms. Customer Service Representatives handle customer inquiries across various industries, often with less technical focus. Both roles are essential in customer support but differ in technical requirements and work environments.

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Non Exempt Genesys Purecloud jobs near you
Infographic showing various Non Exempt Genesys Purecloud job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 21% Part Time, and 1% Temporary. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.
Call Center Hiring Event "In-Person" Wednesday July 29, 2026 from 10am-2pm

Call Center Hiring Event "In-Person" Wednesday July 29, 2026 from 10am-2pm

Living Spaces

La Mirada, CA • On-site

$18 - $23.40/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Living Spaces rating

7.2

Company rating: 7.2 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

17th of 59 rated furniture retailers

Job description

Position Summary
The Guest Service Representative will be responsible for fielding inbound service calls and resolving guest issues over the phone.
Position Description
Essential Duties and Responsibilities include the following. Other duties may be assigned.
  • Answer inbound guest calls in a high-volume call center
  • Address guest questions and needs, using a combination of soft skills, discovery/needs identification, problem solving, available tools, and knowledge of company products and policies
  • Capture accurate notes to summarize interactions on guest accounts
  • Ensure timely follow-up for anything that requires additional research. May include reaching out to other teams or departments and then placing an outbound call or emailing the guest with an update
  • Consistently meet/exceed key metrics such as Average Handle Time, Call Quality (QA), Schedule Adherence, and Calls Per Hour
  • Participate in ongoing trainings. Limited travel may be involved

LS1B
Qualifications
Education/Experience: High school diploma or general education degree (GED). One to two years of related experience in customer service. Equivalent combination of education and experience will be considered.
Computer Skills: To perform this job successfully, an individual should have proficient knowledge of Microsoft Word, Excel, and Outlook. Experience with AX, Genesys Cloud, and MS Dynamics is a plus.
Position Hiring Range
The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time.
Compensation: $18.00 - $23.40
Overtime pay is available for eligible, non-exempt Team Members. Reimbursement for expenses as required by applicable law and Company policy. Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.
Additional available benefits upon meeting eligibility requirements include:
  • Medical (full-time only)
  • Dental (full-time only)
  • Vision (full-time only)
  • 401(k) with Company match (full and part-time)
  • Vacation (full-time only or as otherwise required by applicable law)
  • Paid Sick Leave (full and part-time)
  • Flex or Health Spending Account (for eligible full-time only)
  • Employee Assistance Program (full and part-time)
  • Holiday pay (full-time only)
  • Life insurance (full-time only)

For more details, please visit our website at: Careers (livingspaces.com)
Equal Opportunity Employer
It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.
E-Verify
Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.
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